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Easy to do business with! - Caleb442
Matt was very friendly and knowledgeable. For the couple had questions that he didn't know the answers to, he walked me back to the service department. They were also very knowledgeable and answered all of my questions. Great communication on all fronts.
Overall a very good experience. I felt comfortable and not pressured whatsoever.
Top Reviewed Specialists At This Dealership
Keep coming back - Jmshive
I keep coming back to Kempthorn and working with Jay. I feel I can really trust him and the entire team. My experiences have all been very enjoyable and easy.
Sales Manager-VW & Mazda
Top notch service from a motivated staff! - X3
Purchased a new/demo 2019 XC 60, fully loaded from Leikin.
Felt that the negotiation process was a bit rigid but the dealership stepped up to address all the issues that rose after the purchase, including front rotors with heat marks.
Leikin's post purchase service was top notch, with several staff members leaving messages to ensure my satisfaction with the purchase.
Highly recommend this place!
Larry was very informative and helpful throughout. - BobAndElaine
I am very impressed by the way MMG serves its customers and the professionalism Larry exuded. My wife and I are very happy with our purchase and the entire experience.
Mazda - shellano
My wife and I recently purchase a CX-5 from Don Blake in sales, he was one of my most experienced and knowledgeable salesman we dealt with in some time! He was very polite and courteous and not pushy towards our purchase. We've bought a lot of vehicles in our day and he was a breathe of fresh air in this business. I would defiantly recommend Don Blake to anyone that i know or anyone reading this!!! TOP NOTCH.
Another Great Experience!! - Bdavidson
Great job by all at the BEST luxury dealership in NE Ohio! No need to go anywhere else, from sales, service and body shop, the team does a great job!!
Great Experience! - Bruno
We went in to look at a specific vehicle. Mike Wilcox had it pulled up to the front door, ready for us to take for a test drive. It was priced appropriately and we did not have to go back and forth haggling like other dealerships. Mike was super low pressure but took the time to explain all of the features of the vehicle. Needless to say, about an hour later we were signing the paperwork to finalize the deal. Great experience! This will be the first place I check the next time I’m in the market for another vehicle.
Bad Service - Incompetent - BBUSSEY
I brought my Volvo into MAG Dublin and from the start I got the run around. The fix was supposed to be easy (headlight bulb replacement and driver turn signal). I had aftermarket LED light bulbs in my car which they wouldn't guarantee would work after they replace with LED bulbs. Frank (service center rep) also said I would have to buy a new set of LED lights myself for them to install them, which I should not have to do.
Regretfully, I took their advice and had them put halogen bulbs in both headlights. They proceeded to tell me the turn signal issue should be related to the aftermarket light (wiring issue) so once they remove the LED wiring connections, it should fix the turn signal issue. WRONG. I went to Valvoline to have them look at my turn signal bulb and within 2 minutes they discovered black tape around the wires connecting to the turn signal bulb. Loose wiring. Easy fix but not according to what Frank told me. On top of that, the headlight internal assembly was not properly latched - and this was AFTER they put the bulb in. So, basically I took the loss from no LED replacement bulbs and had a malfunctioning head light assembly and my turn signal did not get fixed. I actually left with MORE problems than when I got there. Terrible service, incompetent and not customer oriented. I will not come back.
Great deals, terrible service - Jessie
I was long in the market for a new car after mine suddenly hit the dust. Found one online at Byers Volvo that was within my price range. I met with Dustin, he was very friendly, energetic and answered most the questions I had. That's the positive of this story. After making the decision to purchase the car, I dealt with Eric in finances. First they tried to talk me into going with Wells Fargo at a higher interest rate than what my bank had promised me. When I questioned them they said there was no way I could get that interest rate. I went through with the purchase but didn't feel good about it. It kept nagging at me so I called my bank the next day and they said they had no problem going with the lower interest rate. I called Eric and cancelled the purchase through Wells Fargp and had to go back in to sign all new paperwork. Then after purchasing the car, I come to find out it only has one key. Frustrating yes but not a huge deal until I find out that the keys for the car I purchased are computerized and the previous set controls that do not allow me to turn my radio volume up over a certain level, won't play the radio unless my seatbelt is buckled at all times and dings annoyingly every time I reach a certain speed limit. The catch is, I can't change the settings without another key which I come to find out is $300. So i am already putting money into my new car. Two weeks after purchasing the car, my check engine light comes on (this car is a 2017, not old). Something needs replaced, again not a huge deal but no one wants to take their car in to get fixed after just buying it. Especially after being promised twice that the car has been thoroughly checked and in good condition. I let Byers know of the issue and received no apology or recognition of the issue. Then a month passes since buying the car and I receive an email from Eric asking for my social security number, there was an issue with my application. Again no big deal but no explanation or apology for inconvenience. Then I go on vacation to the mountains (not a lot of service or wifi access). I was able to receive emails but no able to respond. I receive another email from Eric saying I need to come in and sign paperwork. No details, explanation or apology. First day I get back from vacation I am able to go in and sign paperwork but my temp license plate expired because of the delayed paperwork. Did Byers offer to pay for the new temp tags cost? No, they told me there was nothing they could do about it and that I needed to go to the BMV to get new tags and pay for it myself. I understand things happen and don't always go smoothly but the lack of communication, support and just a simple apology for the inconvenience of everything just has really made me disappointed in Byers. I would not recommend buying from there no matter how great the deal.
Worst purchase experience possible, way to go guys! - JdDubb79
I purchased a used Volvo XC 70 from this dealership in March of 2019. The finance manager dropped the ball on me. He did not get the forums submitted in time to Volvo financial. I made calls and visited the dealership many times trying to get the issue fixed. I was told Friday May 24th the dealership had made my first payment for their mistake and everything was fine. I received a call from Volvo the next Monday May the 27th from Volvo collections informing me I was now 2 months past due on my car payments. I have never been late on a payment that is reflected in my credit. The purchase experience was well enough, but subsequently I have been ran through the wringer for their mistake and now have a late payment to show for it. I am VERY unhappy about all of this and the manager I spoke to Dave Purvis was completely useless in resolving the issue and left me off to the salesman to try and resolve when this was not my salesman's fault either. This dealer ship is owned by the same dealership that owns Volvo of the Village so if you purchase a Volvo in Cincinnati you don't have an option but to use these guys. I feel bad for anyone they may take advantage of that does not understand the car buying process. If you are able then I would suggest to go to another city to purchase your next Volvo new or used, these guys have no clue how to treat a customer or correct their mistakes. They sure are good at playing the blame game though as this was always Volvo financial fault and never the dealership making the mistake. (spoiler:it was not Volvo financial that made the mistake-it was the dealership)
Great car buying experience - iscjvdr
What a fantastic car buying experience. From the initial phone call to the first visit and test drive to pick up and delivery I couldn't be more impressed. Great crew and ultra convenient location! Highly recommend.
A smooth experience from the beginning through delivery. ... - Bdershaw
A smooth experience from the beginning through delivery. Kenny Cunningham was very knowledgeable. AJ made financing simple and understandable. The S60 R Design is awesome.