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LEIKIN has always been helpful and able to provide just... - jdruesed
LEIKIN has always been helpful and able to provide just the Volvo I want and need. My recent experience with Hope Intihar in Sales was excellent.
Very helpful. Took very good care of me with helping me... - Tom Gordon
Very helpful. Took very good care of me with helping me get out of the financial situation I was in. Thank you very much Aj
First time buy going to this dealership. Had my eyes on a... - Hunter Steele
First time buy going to this dealership. Had my eyes on a 2019 Chevy Malibu that ended up being sold by the time I got there but Kevin Knapp helped me find a great 2019 Nissan Altima that I am glad I got instead of the Chevy Malibu. Kevin made the process easy as well as the rest of the team. Great customer care highly recommended
Jessica Yoho was a joy to lease a new Miata ! I would... - jkolb
Jessica Yoho was a joy to lease a new Miata ! I would highly recommend her as being very easy to deal with . Very knowledgeable about the car. The finance manager Mike was also very helpful for the paperwork. I was very pleased with Kempthorn's entire staff. They do it right !
My experience with this dealer was great. Having... - Laura.zmarzly
My experience with this dealer was great. Having recently moved in this area I felt a bit apprehensive about looking for car maintenance and repair. I was very satisfied with the way I was greeted and treated by each employee. I was impressed by the communication about my concerns with my vehicle and the timeliness of the service. The shuttle service was so convenient. Than you all
Terrific customer service . While out of state recently... - roy
Terrific customer service . While out of state recently we had a problem with a rear wheel sensor .The Mercedes dealer in Montana wasn’t able to order the part ,called Leikin parts and got hold of Pat he was able to walk the other dealer through that process and the part was received the following day to continue our trip. Pat even called that day to make sure the part was taken care of ,that’s great service! During this same trip the engine light came on less than 100 miles from home ,scheduled service on line they got the parts needed and got us on our way again. Some may think that’s a lot of service but but we drove over 10,000 miles in 6 weeks traveling and enjoying life .I’m grateful to Leikin parts and service
Josh was very attentive to the specific requirements... - Bjpurcell
Josh was very attentive to the specific requirements related to the purchase of our XC 90 and thorough with his review of the vehicle at the time of purchase. The entire team at MAG made this an exceptional experience.
Not good. Bought two cars from them. The first time... - Hiho
Not good. Bought two cars from them. The first time when I went to pick up the car it wasnt ready. Dirty, no gas. They just gave it to me that way. Second time they didnt have the car ready (after 3 days notice). I wound up going elsewhere. Service not much better. First car had to bring back 5 times for same check engine light. Never did fix it. Second car was in for a 12 month service. They failed to secure the oil pan drain plug and a quart and a half of oil leaked onto my brand new driveway when I got home. I expect that from Jiffy Lube. Not here.
Worst purchase experience possible, way to go guys! - JdDubb79
I purchased a used Volvo XC 70 from this dealership in March of 2019. The finance manager dropped the ball on me. He did not get the forums submitted in time to Volvo financial. I made calls and visited the dealership many times trying to get the issue fixed. I was told Friday May 24th the dealership had made my first payment for their mistake and everything was fine. I received a call from Volvo the next Monday May the 27th from Volvo collections informing me I was now 2 months past due on my car payments. I have never been late on a payment that is reflected in my credit. The purchase experience was well enough, but subsequently I have been ran through the wringer for their mistake and now have a late payment to show for it. I am VERY unhappy about all of this and the manager I spoke to Dave Purvis was completely useless in resolving the issue and left me off to the salesman to try and resolve when this was not my salesman's fault either. This dealer ship is owned by the same dealership that owns Volvo of the Village so if you purchase a Volvo in Cincinnati you don't have an option but to use these guys. I feel bad for anyone they may take advantage of that does not understand the car buying process. If you are able then I would suggest to go to another city to purchase your next Volvo new or used, these guys have no clue how to treat a customer or correct their mistakes. They sure are good at playing the blame game though as this was always Volvo financial fault and never the dealership making the mistake. (spoiler:it was not Volvo financial that made the mistake-it was the dealership)
I would NOT recommend montrose as their lack of knowledge... - ElizabethW
I would NOT recommend montrose as their lack of knowledge resulted in terrible quality of service and frustration. I bought my volvo XC-60 with 110 miles and drive a lot of highway miles going 65+ mph. Driving at higher speeds there was a slight vibration in the steering wheel and driver seat. When I purchased the vehicle it was a year old that had sat on the lot. I thought it just needed to be broken in, definitely not the case. At 5,000 miles I took it in for a tire rotation. They didn't have time to look at it so they told me to come back. My work hours conflict with service hours and is 30 miles away. At the 10,000 mile routine maintenance I was told my tires were out of balance and needed balanced which didn't fix the issue. Next I was told the continental brand of tires on the vehicle have a noise cancellation foam that can be defective. In this case detached itself from the inside of the tires not 1 but all 4 tires causing a vibration at high speeds. I was told they would not perform this service without charging me and it was removed without guarantee of fixing the issue. Not only did it not fix the issue my driver side rim was scratched in this process. Now the vehicle is at 19,000 miles still with no fix, a scratched rim, and with the foam removed you can hear ever bump in the road. At this point I didn't know what else to do so I suggested riding with a tech as this will now be the 3rd time this vehicle was in for the same issue. Riding with the tech required me to take a day off work. Rode with Mike, their most experienced technican who acknowledged there definitely was an issue. Why their most experienced technician is looking at the car now at the 3rd time of service for the same issue just shows how much this service department doesn't care. Mike believed it was a defective tire(s) and confirmed back at the shop where the car was put into the air and ran at 70 mph. The front tires were deamed defective as they were oval shaped and not completely round. Okay great, I was just happy they finally found the issue however I was told by Audrey the service manager the tires were not purchased or manufactured by volvo and I would have to take it up directly with continental, i was handed a 1-800 number. With the current mileage at 19,000 miles I was told the tires would be prorated even though the car has been noted with this issue since 5,000 miles and it took them 3 times to figure out the issue and honestly I won't even know it fixes the issue till new tires are put on. Beyond irritated and with no patience left as this should have been adressed by volvo and covered under warranty I asked to speak with the service director Brian Mason which was a terrible idea. I was argued with for several minutes with no resolution as he didn't care this was my 3rd time in for the same issue that the service department could not correct. He made it very clear this was the first time he was aware of this. For a service director you'd think you'd want to know what's going on in your service department especially if a vehicle has been in for the same issue 3 times. You think that for paying for a luxury car you would get stellar service but that is not the case with Montrose. You cannot trust they would service your vehicle appropriately and if there is an issue forget it, they won't resolve it. After calling continental myself like instructed a claim was started but continental needed to work with the dealer to get specifics. Yet another fail on Volvo's part, the dealer is to work directly with continental on the warranty claim NOT the customer. When I gave the claim# to Brian he confirmed continental would only cover 60% and that was the best that he could do even though the issues been documented since 5,000 miles. When I called continental to understand why I was only being given 60% coverage on new tires of course they didn't know the issue was documented at 5,000 miles and that it took the dealer 3 times to figure out the issue. Continental was phanominal! They listened, didn't argue with me and did everything possible to resolve this and was willing to cover 86% and even found me a 2nd option to not have to deal with the dealership as they cannot be trusted to do what's right in resolving this. Discount tire went above and beyond and are covering the other 14% of the new tires as they were also dissapointed in the service I received and believed I was only asking for what was owed to me. That is a company that should be recognized for taking care of a non customer and fixing another companies in this case volvo montrose screw ups. Discount tire in Avon won my business as this is how a customer should be treated. Highly recommend them! I paid for a high end luxury car and should get high quality service. I was not asking for anything unreasonable from volvo besides the issue to be fixed as it was under warranty instead I was taken advantage of and disrespected!
Great car buying experience - iscjvdr
What a fantastic car buying experience. From the initial phone call to the first visit and test drive to pick up and delivery I couldn't be more impressed. Great crew and ultra convenient location! Highly recommend.
Great Experience! - Bruno
We went in to look at a specific vehicle. Mike Wilcox had it pulled up to the front door, ready for us to take for a test drive. It was priced appropriately and we did not have to go back and forth haggling like other dealerships. Mike was super low pressure but took the time to explain all of the features of the vehicle. Needless to say, about an hour later we were signing the paperwork to finalize the deal. Great experience! This will be the first place I check the next time I’m in the market for another vehicle.