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Everyone was very kind and very helpful! I’ll definitely... - sheilamiller6212
Everyone was very kind and very helpful! I’ll definitely be scheduling all of my routine Maintenance at this location! Tommy was very helpful as well!
I’ve had several significant factory related issues but... - Tony M
I’ve had several significant factory related issues but Melton has always taken care of them. There have been a couple instances where communication should have been better but everything worked out in the end. I am disappointed with Ram regarding the problems on a brand new high price vehicle but I do love my truck!
Top Reviewed Service Specialists At This Dealership
GREAT SERVICE. EVERYONE WAS NICE AND HELPFUL. THE... - Billy
GREAT SERVICE. EVERYONE WAS NICE AND HELPFUL. THE FACILITIES WERE THE BEST. THEY REALLY WENT THE EXTRA MILE TO MAKE SURE WE WERE HAPPY. THANKS JIM GLOVER DODGE
I initially had an appt on January 2nd for my first... - drouton
I initially had an appt on January 2nd for my first routine oil change. I received a call from the service dept. stating that I would have to reschedule to a weekday because there was a recall on the car and recalls are not taken care of on Saturdays. That was fine, I understood. I also mentioned that because we purchased the car so late in the evening, a detail was not done and our salesman, Parish, said that we could have it taken care of while the car was being serviced at one of the appts. I was told that it would be done. I arrived on January 15th for the rescheduled appt and in the end the recall was not done because the remedy was not available, the detail was not done because it was not in the system and I had to miss work rather than come on a Saturday. The young man that checked my car in and helped me was nothing but polite and apologetic, so absolutely nothing against him, it was just disappointing that I possibly would not have had to miss work had someone let me know that the recall remedy was not available and that the detail was not in the system.
Pleasant - Pam
Salesman Jeff Coke was extremely helpful during our visit to the dealership. He had to work hard to earn this sale and to meet our needs.
Chris Nikel Collision was excellent to deal with... - colbyg
Chris Nikel Collision was excellent to deal with, and got my 2019 Durango back to new! Theron and Sam were super friendly, and easy to work with!
Off-Road & Accessories Manager
My search started out online, Jerry was an amazing help.... - tracyegerer37
My search started out online, Jerry was an amazing help. We set an appointment and there was zero back and forth. I have bought plenty of vehicle in my life. This by far was an excellent experience.
P.S. Justin was also very helpful (finance gentlemen) and I didn’t feel like I was being pushed to purchase things I didn’t need. I can’t remember the managers name, he was great too. I will refer friends and be back myself.
Just an oil change this time but really fast service and... - cruss0558
Just an oil change this time but really fast service and I like the recommendations sent to my phone while I was waiting but I also like getting the inspection copy. Forgot to ask for it. Good job Eric
Oil change - Scipio brat
Got oil change,tires rotated, vacuum, washed and checked a lot of other stuff and fluids. The wait was really short for all that was done. Great job!!!!
Mobile glass - okgrangeclaims2
Mobile glass repairman installed new windshield and hometown recalibrated the new one for rain sensing feature as well as the lane departure. All went well and seems to be working fine. We did not have interaction with service representative since the glass man set the appointment up.
Very well pleased with the work that was done on my Jeep... - tmbryant
Very well pleased with the work that was done on my Jeep Grand Cherokee. It drives as well now as it did when it was new. New ball joints were installed at 195,000 miles. Hard to want to replace it when it drives as well as it does.
David Stanley was very prompt and efficient in working in... - j.woodard
David Stanley was very prompt and efficient in working in my unscheduled oil change and tire rotation. The Service Advisor, Patrick Ballard, made sure i was informed fully on what would be done. He also made sure we did the MOA additive to keep us in the engines for life service model.
Recall - carrie.turner
There was a recall on an airbag. When I called to make an appointment they got me in quickly. The guy at the desk was very nice. I was waiting on someone to come pick me up and he asked if I wanted anything to drink while I waited. They called me within a few hours to let me know that it was ready.
After trying to get an appointment at Bob Howard Dodge... - rudyerb
After trying to get an appointment at Bob Howard Dodge for several months I called David at Bob Moore on Monday and my service was completed on Friday. Fast, friendly, courteous customer service. Even though Bob Howard is closer to where I live, I will make sure all of my service needs are at Bob Moore Dodge. They made me a raving fan.
They always are prompt and accurate on diagnosis.And for... - Todd
They always are prompt and accurate on diagnosis.And for dealer ship very fair priced.If I have ever had any issues they were taking care of promptly.
excellent dealership - carthen3
Nice clean and comfortable atmosphere with a professional attitude, I always have my mechanical work done at this dealership the shop is clean and comfortable.
The service department was amazing, caring, kind and... - Shelbie Rundle
The service department was amazing, caring, kind and patient. They went above and beyond to tend to every detail I asked them to and made my decision to take my new car there for service (40 miles away from where I live instead of going to the dealership in the town that i live) worth it! Will definitely be using this dealership for any and everything else I may need!
New Vehicle. First Oil change & tire rotation at the... - dm
New Vehicle. First Oil change & tire rotation at the Dealer. Dropped by the service unannounced with the intention of setting an appointment for a later date. The service advisor was very helpful and to my surprise was able to get me in right then. This aspect of my first experience Fowler Dodge’s service dept was very positive with respect to the service advisor and efficiency of the process; HOWEVER, the work performed (the oil change part) was extremely disappointing. Upon returning home and exiting the vehicle, I notice a strong burnt oil smell. Lifting the hood and inspecting revealed xxxxxxof oil (both old and new) in various places on the engine. Old oil pooling in and around (& underneath) oil filter port area and intake. New oil in and around oil filler (& even back on top of plastic engine cover and forward on alternator & belt). Basically oil everywhere in and around the center of the engine and various wires/components (even dripped down and covering the top of the front differential) that took me the next hour and half to clean up with various rags and half a box Q-tips. Note: I changed the oil & filter myself prior to this with not a single drop anywhere. It’s not that hard. The oil I couldn’t get to will now have to burn off (& continue smell) over time as well as attract dust which will turn to gunk on the engine. As a clean engine is a cooler running, more efficient engine, I would at least consider this review if you intend to use this particular service dept for oil changes. 5 stars for the advisors/dept in general and 1 star for the care/attention to detail of the actual work performed.
Got us in and down to business and got us out with... - kamryns.mommy11
Got us in and down to business and got us out with exactly what we wanted. Even helped entertain my crank 2 year old. They did an amazing job.
Service help - snoza
While traveling thru Oklahoma on our way home to Oregon a problem arose with our lighting system and Kenny Hall promptly solved the problem for us.Many thanks to Kenny
Maintenance - Jp2006
This maintenance department is probably the most customer friendly I have ever worked with. The staff are extremely helpful and willing to answer any questions or concerns you might have
Great - Kara Summerfield
I just bought a Jeep from Roberts and the sales lady Sher Gray was amazing and got me in a great gas saver! I recommend going to her if your looking for a new car!
I had 2 cars vandalized the dodge Nitro went to riverside... - Not cool
I had 2 cars vandalized the dodge Nitro went to riverside auto plex Muskogee. Morgan was quick and kept us updated. Not the service dept fault this was an insurance claim. They got to it found what was put in the tank then took it out for a test drive and it overheated and had to be towed back to the shop. Prior to the vandalism I can not say it ran perfect because it was used with 160000 miles but it had never overheated. But when a person is upset someone so ridiculously ruins your cars and you are without a car for 3weeks I took everything personal. When Morgan called and said I owed a tow bill and new radiator and my insurance deductible of 1000.00 I was furious and did not think things out . I called the dealership and asked to speak with general manager to complain Morgan and his crew had taken my car out over heated it not paying attention to gauges and etc. I recd a call back but Chris Hamm did not call it was a guy on the commercial side . When I was explaining my situation to him he blew right past why I was upset and ASKED DID MORGAN YELL AT YOU OR USE FOWL LANGUAGE there was no talk of any resolution so I seen we were going no where. But even though I had called and complained on Morgan he called and as usual was POLITE that was not my complaint about Morgan. It’s my car that is setting in the shop because #1 I have 2 cars with 1000.00 deductible each 2.hole in radiator they were not able to locate and still do not know if fertilizer in the gas did any permanent damage to the engine or anything else the insurance would not ALLOW Morgan to replace. So if you need your car MORGAN will be polite and he does give updates, and he will try to resolve your problems but as for if you call in to speak to GM fair warning you’ll be passed off as if hyoid do not have any value and does not want to be bothered.
So my wife and I bought a new jeep from Southpoint jeep... - Frosty
So my wife and I bought a new jeep from Southpoint jeep in Tulsa, the second set of keys had been lost so new one was ordered. The new car manager believe his name was Joe told me when it came in to bring the jeep in and they would program the new key FOB. He stated he would have us a loaner vehicle and fuel up our jeep and that it would be 30-45 minutes to do the job. I made the appointment and showed up and big surprise there was no loaner vehicle, no gas put in my vehicle and i had to sit and wait for 1hr 45 min to get the FOB programmed. needless to say I'm not real impressed with the service after the sale. Typical car dealership that promises you the moon and doesn't deliver.
BH SERVICE center has always treated me like family. I... - Plmcrzy71
BH SERVICE center has always treated me like family. I bought my car in 2017 and to this day they are the only ones to do maintenance work on my Charger. Not sure I would trust anyone else to do it.
I wish I could rate them lower. The worst service... - Kasey
I wish I could rate them lower. The worst service department I’ve ever seen. Ruined my motor and refused to pay for repair cost. Cost me $8000 out of my pocket. Do not trust them!!
Disrespectful - babyj32113
As a consumer i would not take my dog here. They hung up on me when trying to ask questions about my car they had for 5 months and brought it to me and it was not safe to even drive. They treated me like a dog and talked to me in ways that i would never think a company would be ok with but when calling Chad Cummins the owner he told me to contact an attorney. I have each voice recording to verify this as well if anyone would like to hear it for themselves.
Cheated us.. Never buy from them again! - Tony/Rhonda Prichard
We are 15+ years loyal customers of SW...bought our 6th Dodge in Feb. 2019. will NEVER buy from them again. Cheated us out of $. A know issue we were never told about "cylinder head". Took it to my personal mechanic twice to have spark plugs changed and coil replaced. Found out by doing this that their is a know issue with the cylinder head which was giving us problems. Never have we ever gotten any recalls on this Durango. Was instructed to call Dodge/Chrysler Headquarters and ask for a Good Will Warranty because the warranty ended at 150,000 miles... we have 155,000 miles. This issue has been going on since November 2018, well below the 150,000 miles. I called and was instructed to take car to Seth Wadley to have a diagnosis done (bill $300) and they would see what they could do for us. We were lead to believe that they would help with this issue. Chysler/Dodge/Jeep Headquarters opened a claim. We took it to SW and 4 days later, were told that claim was denied. We were out $300 for nothing! I called headquarters again and expressed my concern.. a new claim was opened and 2 days later that claim was denied. Asked why? Was told that because I took my car to other mechanics to have spark plugs changed and coil replaced, they weren't done by an authorized dealership so the denied my claim. That is a bunch of BS....We are out $300 for nothing. We have a hard time getting our SW vehicles in to have our "free oil changes" done, so I have been paying to have it done other places. Talked with Randy (Service Manager) and he was not helpful at all.. There is no communication between him and the service staff. Jennifer was telling me one thing and he was telling me another. Along with headquarters telling me and leading us to believe that they would help us. I feel like SW should have fought for us better than they did, waived the $300 that we paid and took care of loyal customers as we are. We bought a Dodge Ram in February 2019 and regret every bit of it....We feel that we were wronged and that we should have this paid for and repaired. We will never buy another vehicle from SW....and we currently own 4 from them... I guess Hudiburg will get out business again... They always stand behind their word.
Great service department.Very efficient and... - Tuck
Great service department.
Very efficient and friendly.
Would highly recommend this dealership.
There is a 25 word requirement for this review so all I can say is the waiting area is nice.
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