Great Service - Hyundaifan
I had an issue with my steering column which was covered under 100000 miles but unfortunately I had just passed that. The service department sent a request to Hyundai to cover the repair and they agreed to it much to my surprise. I bought my car at Malone before Patriot took over. Thank you to the great customer service and going to bat for me and getting it done. It drives like a new car now no clunking steering wheel :)
Top Reviewed Service Specialists At This Dealership
Fixed operations Director
Best Around - Justin0518
Billingsley Hyundai has the most honest and reliable people around. Traci Cox goes above and beyond for us we always feel welcome even when it’s something so small she is always there to help. I definitely recommend the Hyundai services team ask for Traci and you will not be disappointed.
Excellent &a Personal Service - C_Brooke
These guys are amazing! They went above and beyond with personal phone calls updating me on the status of my car throughout their full service process. They aren't just doing the bare minimum to get paid, and I would recommend them in a heartbeat!
Every time I take my car in, they take great care of me! - Abryannam22
This dealership is the best. Any questions comments or concerns I have, they answer right then and there. I know that I am in great hands without a doubt!
Easiest Experience So Far! - Happy Customer
I was browsing the internet, not sure about buying a car at this time. Cameron and Randy contacted me. Randy took my information over the phone. I told them what kind of vehicles I was interested in and my budget. I was pretty sure they wouldn't find what I wanted right now. I already talked myself out of buying right now. Randy sent me a picture of what he found that fit my preference and budget and got my approval. Next thing I knew he called me and told me he got me in it. I drove to Ardmore, test drove the car, LOVED it , signed the papers, and drove away! I was in and out in less than hour. I will definitely be shopping there again.
Truly delivered in an emergency! - jkenkel1
y son was traveling to Arizona to start a new job after college and was in Oklahoma when his brakes failed. Of course it was the middle of the night and after checking reviews we had AAA tow it to Tulsa Hyundai. We used their convenient online scheduling to get the information into them and dropped the car off with our fingers crossed. In the notes on the appointment I had put in that we were under a tight time frame to get him to AZ (first job and all). First thing this morning we spoke to Michael the advisor who already had the car up and diagnosed - they knew the issue, and gave my son his options. This would have been 8:30 their time (I am in California so 6:30 AM my time) once advised on how to proceed, they were off to the races and my son was back on the road by 1:00pm! Not only were they responsive to our situation, the total bill came in a few dollars less than they had quoted me in the morning.
To the GM and Owner of this facility, your service team did an OUTSTANDING job and delivered not only great service, but peace of mind for a parent 2,000 miles away. Knowing your son (on his first cross country trip) was without brakes in an area he didn't know in the middle of the night, is unnerving. You guys put all that to bed. Well done and for anyone reading this post in the Tulsa area, I would recommend this dealership HANDS-DOWN for all my Hyundai service needs.
Great customer service and quick service - KeleeM
Very friendly customer service and the waiting room is very comfy and always well groomed, and they also have quick service. Thank you for your service
That New Showroom Smell - cliffordsmith
I had the opportunity to use the brand new, six-day-old service department and saw a lot of new and familiar faces wandering about (Hi Sonja, Hi Margo - I hope you figured out how to work the popcorn machine!) during my recent service/recall campaign.
Jordan Davis was one of the new faces I encountered and he could not have been nicer, even apologizing for the sterile starkness of the new place, which actually didn't bother me that much, and took the time to explain what the future plans for the trio of buildings would eventually involve. He doesn't know that I could spend hours wandering around a showroom and car lot, which is why I laughed when he said that he was trying to get me out as quickly as possible!
Anyway, it was just another enjoyable visit to have my Santa Fe Sport 2.0T Ultimate serviced ("All the luxury you want, no?") and while I obviously don't want to become a "regular" customer for service, it's nice to know that I can anticipate seeing old faces in new places and not worry about the anxiety of the servicing process... fingers crossed.
PRO TIP: Custom-made umbrellas or golf carts for moving among the buildings, because it's not always sunny in Norman!
Great resolve - Jan
I want to give a big shout out to Brian Shook for handling my problem and making me far more than satisfied with the resolve.
Dealership is dishonest and does poor work - Tleeosin
I have tried to come to a resolve with this dealership that call themselves professionals, but after being hung up on and no call back…I feel this review is only right. Hopefully others will see the poor quality of work done by this dealership.
Back in March 2017, my husband and I bought a 2015 BMW X5 from Edmond Hyundai. Everything was fine until around March 2018 when I noticed significant oil leaks from the car in our garage. So, we scheduled and appointment at the dealership on March 23rd to get it looked at.
After looking at the car, I was advised by the technician that the reason for the leak was due to the oil cap not securely fastened from the previous oil change we had scheduled at the dealership prior to that date (meaning it was them admitting fault). He advised me that they tightened the oil cap and it should resolve the issue of the oil leak.
Since that appointment, we continued to drive the car and kept up with our regular maintenance with Edmond Hyundai. In November, on our way to Tulsa to visit family for the Thanksgiving holidays, a “check oil level” light came on while we driving which prompted my husband to call the dealership to schedule an oil change appointment on November 23rd.
While at the dealership, my husband made a complaint about an oil leak prior to them changing the oil and they advised they will look at it and let him know the outcome. My husband was then advised that they could not find the source of the leak, but they cleaned the engine and wiped the excess oil, and then advised my husband to drive the car a while and bring it back if the problem persists.
On November 29th, not even a week after my husband took car to the dealership, on our way home a “battery charge malfunction” light came on and turn caused the engine to lock up and shut off, leaving us stranded on the side of the road with our baby.
The next morning, we got the car towed to a BMW dealership to get it looked at. They ran diagnostics and we were told the engine malfunction was due to an oil leak in the engine. We were advised that the costs to repair the vehicle is almost $5,000. At this time our car sitting at the dealership and will not even start, leaving us without a vehicle.
After multiple attempts to reach out to the Edmond Hyundai and see if they would help us with these cost, we have not received any help or response. My husband spoke with Wes Baker on 12-3-18 and he told my husband to send over an email with the damages done. My husband sent the email to Wes Baker and called him and still has not received any kind of response.
I am writing this review because I hope it alerts others to not trust these technicians or car salesman like we did.
Just absolutely horrible - Dcbinok
Customer service is dead at james Hodge Hyundai. I am new to the area and scheduled oil change. Service representative "Linden" didn't ask me what oil to put into it...he just took car and left. When I walked over to him and asked him if he needed to know what type oil to out into it he laughed and asked me if I needed to know what type oil because he did. So, then I asked him what type oil and when he told me I said no, sir that's not what I have in it or want you to out in it. He just shrugged his shoulders and gave me a look that he absolutely could care lass. If this is the "face" of your service department, you're screwed - this guy was a grade-A xxx, rude, and when I asked for my keys and I said I would just go elsewhere he seemed happy and that he had "won" and "showed me". i a veteran and a federal government employee, wearing my official identification and I did not expect this.
Stay away or you will be sorry - James, Bob123
After a wreck our insurance company suggested Bill Knight collision repair as it was one of their "preferred" shops. Ignorantly, we followed the insurance carriers advice instead of doing research and selecting a shop on our own. The repairs were first promised to be complete within 10 days. It actually took 23 days, a lot of frustration, and serious bouts of high blood pressure, before we finally got our car back. During that time we were promised six different completion dates, followed by a multitude of excuses for the various delays. We had issues over the parts that were used, the promised "life time" warranty that actually does not exist, and an issue with painting. Our experience over this three week process is best described as a nightmare. The level of incompetence was simply staggering. Had it not been so frustrating, the multitude of delays would have been comical. It became my habit to wait by the phone, on the date(s) the car was supposed to be finished, to see what the next excuse would be for another delay. On the final day, after we were told the car was ready to be picked up, we traveled to the shop to find the replaced wheels on the car were not correct. The wheels on the driver side of the car were dramatically different than the wheels on the passenger side. Needless to say, my opinion about Bill Knight Collision could not be worse. We are a "Ford" family, but we will never step foot on Bill Knight's dealership again. Not to buy a vehicle and certainly not to have repairs made to any vehicle.
Brought car in for hail damage repair in July. Still... - Paullie
Brought car in for hail damage repair in July. Still cannot get any answer when I can get my vehicle back. Going into 4 months now for $7,000 repair-something is seriously wrong with this horrible shop. This has created an untenable hardship on me to not have my vehicle for this long. May lose my job if I continue to miss work because of no vehicle. I will tell everyone I can about my unbelievable bad experience.