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Hands down best experience buying a car! - Ktodd77
At the tims of purchase I was dealing with a lot of personal challenges including identity theft and family challenges with a parent being sick. Vanessa was my sales woman and she was a flat out rock star! She made my experience fun! And while 3 other dealerships blew me off, Jared went above and beyond and got me a great loan and I drove away in exactly what I wanted !! BMW M235I. Thank you! You have a customer for life.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
My new kicks - 55deedee4
Four of my family members have already bought vehicle's from Lithia, this was my last chance to buy a new vehicle so I did.
Easy as Sunday Morning - Kellybean
Second car I have bought here super easy and stress free never going anywhere else to buy a car they did everything I ask for and got it
Treated like family - Oregon541
We have purchased multiple cars over the year from Jim Sigel and get our cars serviced there. Always treated like family and wouldn't take our business anywhere else!
New Car - Carguy
I thought the price was good and the staff helpful. Would have preferred to deal with one person during the process, some dealers now use the same person for sales and finance
Beware - BanCarrNissan
I went to this dealership to buy a Murano S. Everything was going well, until the final paperwork, and their salesman Bryan, tried to sneak in $800 worth of accessory costs. It includes some insurance for when you lose your car key which is around $300, which everyone knows, is totally optional. I questioned the amount as it was not in their advertisement and he didn't mention this at all during the negotiation. When I asked him about it, he gave a weird answer, a racist answer actually and seems to try to confuse me, he said "I don't know where you came from, but here, the costs of car registration is added to the amount". Really? An out of topic answer, and then, a Hispanic person telling me " I don't know where you came from". I again reiterated that I am questioning the "ACCESSORIES COST" of around $800, and he again answered about the DMV costs. I don't know if he got rattled the I busted his trick and doesn't know how to explain it, but I decided to turn down the offer, and stood up to leave, he then told me " just want you to know, just walking out like that is rude". Well, sneaking in accessories costs and giving racist remarks is rude in my opinion.
Stay away from this dealership.
I went to another Nissan dealer and bought a Murano which is I am so happy about.
It was stressful but amazing I got my new car - Armando2
Everyone at the dealer was very nice and attentive, always offering drinks and snacks. Making sure we were doing ok while we waited. Overall it was great and was able to get my new expensive and amazing suv. Thank you
Benjamin Esquivel - Peeweegan
Benjamin E. (#BennyWithTheWhips) is an excellent sales rep, helpful, efficient, knowledgeable. He made finding the right car painless. Would definitely recommend him, and Power Nissan, to others.
Terrible - James117
Found a used car here that I was interested in. I live 5 hours away so emailed for information and price negotiation. Agreed on a price relatively quickly, however during the process of financing with my bank I was being continuously handed off to different salesman. I would leave a message with one and would get an answer from another sometimes days later. In total I was hearing from 3 different sales/team members and yet at times none of them could be reached at all. I spent hours sitting at my bank waiting for them to confirm numbers and none of them could be reached. Even the bank staff were frustrated with how unprofessional the salesmen were being, over the course of days that it ended up being to accomplish what should have taken an hour.
All that aside, we got numbers and loan finalized so I'm taking a 5 hour drive down to Bend with check in hand. Upon arriving, I was greeted by one of the many salesman I had been in contact with, running out the door because we had to "hurry up" because he has a "hot date." Mind you I am arriving at the dealership 3 hours before they close. No, "hey was your 5 hour drive ok?" More like, "hurry up already, I'm too bothered to make this sell". I already told them exactly how far my drive is and exactly what time I would arrive, which I did, within 10 minutes.
Then, I noticed the giant deplorable "bumper sticker" on the back spoiler of the car that one of the many salesman assured me in our prior conversations was in fact a bumper sticker and could be removed easily, was actually in fact PAINTED on. I addressed the misinformation and the salesman now with me at the dealership said they would pay to replace the spoiler since I was given bad information. I agreed that was fair. But lone behold, halfway through the process of signing papers, this dealer unexpectantly sneaks out and passes me on to yet another salesman. I guess his hot date couldn't wait. So I'm finishing paperwork now with salesman #4. And I say before I finalize that I want the agreement made with the previous salesman about the spoiler written in agreement before I sign. He then said this is the first he's heard of any of it and would have check with the manager. The manager sends him back and refuses to honor the deal because salesman #3 is "just a salesman" and has "no authority to make that deal". Nice bait and hook there. But hey, I'm 5 hours from home in the middle of a winter night with a check in hand, so what courtesy do they really owe with how much leverage in the sell they think they have?
I should have just walked out, on principal alone. But at this point I had invested so much time and energy into getting this car (which I had wanted for a very long time) that I signed the deal. I'd replace the spoiler myself just to be done with these people. Should have walked away. Turns out this car with 4k miles on it and a $32,000 price tag is a lemon and I've had nothing but trips to my local dealership for maintenance to try and fix multiple issues. Still doesn't drive well. Most regrettable financial decision in my life was to come down to this dealership and buy this car from these people. Terrible and shameful from every angle.
Always Great Service - L.Prince
Every time I’ve ever gone into Kiefer Nissan I have received the utmost quality of service. The people who work there are friendly, knowledgeable, and quick to assist you with any of your vehicle needs.
I found a great new 2012 silver Frontier SV, V6 with tow... - Kevin B.
I found a great new 2012 silver Frontier SV, V6 with tow package for the sale price of $24499.00 at this dealership from www.gurucars.com that indicated this new truck had been with the dealer for about 90 days and had several price changes. I called the store and spoke with Jessie, the salesman. He confirmed the truck was still available at the $24,500 price.
I told Jesse I had my fico score, high end-trade-in value car available to make a fair deal with them the same day (Friday, July 27, 2012). I told Jesse I was coming from Tualatin and that it was a 30 mile drive each way--through Sherwood, Newberg, etc. It was a long, slow trip on a very old highway. I told Jesse I was coming there to make a deal on the spot and didn't want to play games. I even phoned to tell him I was on the road and looking forward to buying the truck, if they could work out adding fog lamps to it. All was good until they did the trade value on my SUV.
A 2005 Subaru XT 2.5 limited (fully loaded with tow package, top end stereo/CD player, 6 speakers, cruise, seat warmers, windshield, mirrors and window defrosters all around, turbo, all wheel drive, sport drive, brand new tires, service records, blue with black interior, automatic, sun/moonroof) and 51k miles by me, the original and only owner. My Subaru is very clean and in excellent mechanical order. No dents, chips, tears, cuts, damage at all--inside or out. I'm a nonsmoker. My car still smells new because friends tell me this when they get in it. The only thing this dealer had a problem with is that the mud guards on the wheel wells were discolored from the sun. That was the big issue for them to cry about my $13k trade that I was now firm on from the assessments of 2 previous dealers just days before! This was their issue?!! Wow.
All I asked for was that they kick in (and install) a pair of fog lamps, arrange the Nissan financing, and I would buy and pay for the tannue cover to be installed by them (but worked into the financing) to complete the truck and sale with payments near $200 per month. We never even made it to this point once they couldn't soak me on my Subaru's trade-in value. Did it ever dawn on them to put the lamps and the top into the price of the deal, then show me how the payment would still be affordable? Nope.
Twice I told Jesse that I would buy a tannue (sp?) cover from them to install before asking his GM if we had a deal. Jesse (though a nice guy) never listened to me about the cover. He heard nothing I ever said about adding items to the truck that I would pay for--just not fog lamps that the dealer can easily absorb in house or work into the final sale in payments. Give me something, I'll give you something. Someone was asleep at the switch here.
Total dealer loss on this:
lamps and bed cover add ons: $800 if worked into the loan balance somehow.
$5,000 profit with a $18,000 resale of my Subaru Outback (traded-in $13,000)
$750 manufacturer to dealer incentive rebate
Hold back money from Nissan
$2,000 invoice profit--give or take, on a $24,000 truck
Their reputation and credibility
Total potential profit on my deal for this dealer: atleast $8500 bucks plus the financing over 4 years. Another $1200? Yeah, they're losing money alright.
They didn't even bother to drive my car back to the front of the store for me after the appraisal. Nahhh, let him fish it out of the back lot for himself. Let the customer know he is now unwelcome because he doesn't do things OUR WAY!!!!!!!!!!!!!!! Not a problem. I cheerfully left without a harsh word.
Tonkin Nissan called and are offering me an even better Frontier model with more features without tricks and shady tactics. Tonkin has a terrific score nearly 5.0 on this site. Is the truck more money? Sure, but it's about value, bang for your buck. Getting what you pay for counts.
Avoid the tricks and tactics this dealership uses. They play games when a verifiable buyer walks in with a reasonable attitude about buying a truck.
The customer service was excellent,fun and quick! - sniper10r
My brother and sister and I were just driving around looking at cars and dealerships and when driving around in the parking lot of Kiefer Nissan Gresham we were approached and helped right on the spot.
It was our first stop at car shopping and it was our last stop because I went home with my new Nissan Sentra. Customer service was incredible.