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This dealership is AMAZING!! This is second car I have... - Evans8675309
This dealership is AMAZING!! This is second car I have purchased from them & this time was even better than the first. Rick treated me like I was a member of his family. Got me coffee, offered me lunch & made sure I understood every feature on my new car. AWESOME experience!!
Great customer service, answered any questions I had and... - Andrewrbair
Great customer service, answered any questions I had and got me in a great car. Keep things straight forward and they keep customer priorities over everything.
They did two re calls very quick and efficiently. I was... - dave Volvo owner
They did two re calls very quick and efficiently. I was greeted quickly. Service writer was knowledgeable with car work being done to my complete satisfaction.
My wife and I had an amazing experience with the team... - Smathews0629
My wife and I had an amazing experience with the team here. I have so many good things to say about them. I will absolutely be going back to see Scout! Best salesman in the land if you ask me. This guy, he was super patient, knowledgeable, and just an all around good guy to work with. He wasn’t trying to put us into a car or truck that wasn’t what we wanted or that was over our budget. (Which we all know is typical of most salespeople) he wasn’t pushy at all. He just listened to what our needs were, and found exactly that. If you or anyone you know is trying to buy a new or used vehicle, go see Scout! He’s just there to help I promise. I’ll be searching him out for our next vehicle purchase. Thank you salesteam at lithia bend.
I am extremely thankful for the help from staff during... - Karmen M
I am extremely thankful for the help from staff during this process. I’m a first time car buyer and they couldn’t have made it easier. Very helpful when it came to questions, there were a lot. Extremely conscious of customer care. Rick Beard was also our salesman but I can’t choose him. Would definitely give 5 stars
They have advertised a car for sale that they do not... - scwalsh
They have advertised a car for sale that they do not have. And have been inconsistent in their communication about it. I will not be following up with them.
Not helpful and rude, talking down to the customer. I’m... - ann
Not helpful and rude, talking down to the customer. I’m not a genius but not stupid. Took my Rogue in because both headlights were fogging up with the left streaming with condensation. Explains the car had been parked in the garage for several weeks, it has not rained and the weather is warm. Asking what is going on. The service representative said I had cracked lens and needed to be replace. This is not a cheap at $650 for one. The next day I had a oil change schedule with my usual mechanic and asked them about the problem. He said there were no cracks. Gave me a print out on the problem that Nissan had with headlight seal failing related to the heat produced by the LED bulb. Took the paper back to the dealership and they were still blaming me. Stating I had damaged the headlight. Asked if had driven it though a car wash. And denying Nissan had a problem with the headlight. They were not willing compromise.
ended up paying $40,000 for a car that cost at least half... - jkchrz
ended up paying $40,000 for a car that cost at least half of that. I was give'n $16000 for my truck and finanaced AT 0% FIANANCING I fiananced the rogue for $24000 I WAS GIVEN a sales person to keep me talking. I would not trust these people for nothing. i am going to get another car dealship . I will not take it in for service and I am not the only one.
I found a great new 2012 silver Frontier SV, V6 with tow... - Kevin B.
I found a great new 2012 silver Frontier SV, V6 with tow package for the sale price of $24499.00 at this dealership from www.gurucars.com that indicated this new truck had been with the dealer for about 90 days and had several price changes. I called the store and spoke with Jessie, the salesman. He confirmed the truck was still available at the $24,500 price.
I told Jesse I had my fico score, high end-trade-in value car available to make a fair deal with them the same day (Friday, July 27, 2012). I told Jesse I was coming from Tualatin and that it was a 30 mile drive each way--through Sherwood, Newberg, etc. It was a long, slow trip on a very old highway. I told Jesse I was coming there to make a deal on the spot and didn't want to play games. I even phoned to tell him I was on the road and looking forward to buying the truck, if they could work out adding fog lamps to it. All was good until they did the trade value on my SUV.
A 2005 Subaru XT 2.5 limited (fully loaded with tow package, top end stereo/CD player, 6 speakers, cruise, seat warmers, windshield, mirrors and window defrosters all around, turbo, all wheel drive, sport drive, brand new tires, service records, blue with black interior, automatic, sun/moonroof) and 51k miles by me, the original and only owner. My Subaru is very clean and in excellent mechanical order. No dents, chips, tears, cuts, damage at all--inside or out. I'm a nonsmoker. My car still smells new because friends tell me this when they get in it. The only thing this dealer had a problem with is that the mud guards on the wheel wells were discolored from the sun. That was the big issue for them to cry about my $13k trade that I was now firm on from the assessments of 2 previous dealers just days before! This was their issue?!! Wow.
All I asked for was that they kick in (and install) a pair of fog lamps, arrange the Nissan financing, and I would buy and pay for the tannue cover to be installed by them (but worked into the financing) to complete the truck and sale with payments near $200 per month. We never even made it to this point once they couldn't soak me on my Subaru's trade-in value. Did it ever dawn on them to put the lamps and the top into the price of the deal, then show me how the payment would still be affordable? Nope.
Twice I told Jesse that I would buy a tannue (sp?) cover from them to install before asking his GM if we had a deal. Jesse (though a nice guy) never listened to me about the cover. He heard nothing I ever said about adding items to the truck that I would pay for--just not fog lamps that the dealer can easily absorb in house or work into the final sale in payments. Give me something, I'll give you something. Someone was asleep at the switch here.
Total dealer loss on this:
lamps and bed cover add ons: $800 if worked into the loan balance somehow.
$5,000 profit with a $18,000 resale of my Subaru Outback (traded-in $13,000)
$750 manufacturer to dealer incentive rebate
Hold back money from Nissan
$2,000 invoice profit--give or take, on a $24,000 truck
Their reputation and credibility
Total potential profit on my deal for this dealer: atleast $8500 bucks plus the financing over 4 years. Another $1200? Yeah, they're losing money alright.
They didn't even bother to drive my car back to the front of the store for me after the appraisal. Nahhh, let him fish it out of the back lot for himself. Let the customer know he is now unwelcome because he doesn't do things OUR WAY!!!!!!!!!!!!!!! Not a problem. I cheerfully left without a harsh word.
Tonkin Nissan called and are offering me an even better Frontier model with more features without tricks and shady tactics. Tonkin has a terrific score nearly 5.0 on this site. Is the truck more money? Sure, but it's about value, bang for your buck. Getting what you pay for counts.
Avoid the tricks and tactics this dealership uses. They play games when a verifiable buyer walks in with a reasonable attitude about buying a truck.
Great people, very kind. Helped me find an amazing deal... - Zdot97
Great people, very kind. Helped me find an amazing deal on a 2012 Mazda 6
Bought a F250 for $57k through Driveway/Lithia Hyundai of... - jaakaiser
Bought a F250 for $57k through Driveway/Lithia Hyundai of Reno. Had an inspection done at my local Ford dealer for peace of mind. The truck had $5000 of UNDISCLOSED damages to the frame and undercarriage!
Run away quickly!
Treated like family - Oregon541
We have purchased multiple cars over the year from Jim Sigel and get our cars serviced there. Always treated like family and wouldn't take our business anywhere else!
The customer service was excellent,fun and quick! - sniper10r
My brother and sister and I were just driving around looking at cars and dealerships and when driving around in the parking lot of Kiefer Nissan Gresham we were approached and helped right on the spot.
It was our first stop at car shopping and it was our last stop because I went home with my new Nissan Sentra. Customer service was incredible.