Buying a car can be a stressful experience... - Edy
Unless, apparently, you go to the right dealer! We found Dick Hannah Nissan to be courteous, professional and knowledgeable. Danny listened to us and found us the right vehicle for our needs. I would recommend this dealership without hesitation!
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Awesome! - Caboshot
Why does this make us put in 25 words? Tried to sum it up in one word which is easy but it wouldn't let me
201 Toyota Camry Purchase - Brian
I brought my Parents to this dealership to look at a 2012 Toyota Camry. After a disappointing experience at a different dealership we were hoping this dealership would have a vehicle my mom would really want. The car was in excellent condition and the price was fair. We were able to go in test drive the vehicle and trade in their car and be out the door in a very reasonable amount of time. The salesman Robert was helpful in answering the questions we had and worked hard to provide us the deal we wanted. My mom is very happy with her car and I am very satisfied with the experience.
The customer service was excellent,fun and quick! - sniper10r
My brother and sister and I were just driving around looking at cars and dealerships and when driving around in the parking lot of Kiefer Nissan Gresham we were approached and helped right on the spot.
It was our first stop at car shopping and it was our last stop because I went home with my new Nissan Sentra. Customer service was incredible.
Oil change - Nish66
They were fast friendly and courteous. I spent minimal time waiting. Waiting area was comfortable with coffee and pop available. Explained everything that I needed to know.
Great experience - Thomas Adams
Great experience overall. They where very professional and quick into making this car buying experience very pleasurable. I was in and out of the dealership within 2 hrs. Drove off the lot with a brand new 2018 Nissan Maxima SR midnight edition. Thank you Smolich motors.
New Family Car - MrMrsElder
My family and I spent the entire day with Levi Anderson. He was the best salesman I have ever had. We had pur five year old with us and he helped us with the carseat and made sure she was happy too! Patient, no pressure and extremely helpful. I will send every one I care for to him purchase a vehicle. Nissan did wonderful in hiring him. I have never experienced such a knowledgeable no pressure sales person as great as Levi!
GREAT attitude and customer service ! - jennykv
Bought my (used) car there 1 year ago. Have had regular maintenance done but this time I took it in for some other stuff, including an oil change. My coupon did not apply because I wanted synthetic oil, but they gave me a discount just because I brought in a coupon ! GREAT service with friendly smiles and done early. In today's "lack of customer service" most anywhere, these folks are superior !
ROBERTO M. - Counselor2018
Roberto took care of us and was patient with us even when we disagreed with prices, vehicles, and he really focused on the customer. He provided us with excellent customer service.
Repair service oil change - Happy Customer
The service department has always been incredibly friendly and taken great care of my rig. I never feel they try to push unneeded services on me. They are fast and efficient! I have been bringing my vehicle there for 10 years now. It would be nice if they did tire alignment so I didn’t have to find some place else to do that. But other than that. People are always wonderful to deal with. Thank you.
Treated like family - Oregon541
We have purchased multiple cars over the year from Jim Sigel and get our cars serviced there. Always treated like family and wouldn't take our business anywhere else!
I found a great new 2012 silver Frontier SV, V6 with tow... - Kevin B.
I found a great new 2012 silver Frontier SV, V6 with tow package for the sale price of $24499.00 at this dealership from www.gurucars.com that indicated this new truck had been with the dealer for about 90 days and had several price changes. I called the store and spoke with Jessie, the salesman. He confirmed the truck was still available at the $24,500 price.
I told Jesse I had my fico score, high end-trade-in value car available to make a fair deal with them the same day (Friday, July 27, 2012). I told Jesse I was coming from Tualatin and that it was a 30 mile drive each way--through Sherwood, Newberg, etc. It was a long, slow trip on a very old highway. I told Jesse I was coming there to make a deal on the spot and didn't want to play games. I even phoned to tell him I was on the road and looking forward to buying the truck, if they could work out adding fog lamps to it. All was good until they did the trade value on my SUV.
A 2005 Subaru XT 2.5 limited (fully loaded with tow package, top end stereo/CD player, 6 speakers, cruise, seat warmers, windshield, mirrors and window defrosters all around, turbo, all wheel drive, sport drive, brand new tires, service records, blue with black interior, automatic, sun/moonroof) and 51k miles by me, the original and only owner. My Subaru is very clean and in excellent mechanical order. No dents, chips, tears, cuts, damage at all--inside or out. I'm a nonsmoker. My car still smells new because friends tell me this when they get in it. The only thing this dealer had a problem with is that the mud guards on the wheel wells were discolored from the sun. That was the big issue for them to cry about my $13k trade that I was now firm on from the assessments of 2 previous dealers just days before! This was their issue?!! Wow.
All I asked for was that they kick in (and install) a pair of fog lamps, arrange the Nissan financing, and I would buy and pay for the tannue cover to be installed by them (but worked into the financing) to complete the truck and sale with payments near $200 per month. We never even made it to this point once they couldn't soak me on my Subaru's trade-in value. Did it ever dawn on them to put the lamps and the top into the price of the deal, then show me how the payment would still be affordable? Nope.
Twice I told Jesse that I would buy a tannue (sp?) cover from them to install before asking his GM if we had a deal. Jesse (though a nice guy) never listened to me about the cover. He heard nothing I ever said about adding items to the truck that I would pay for--just not fog lamps that the dealer can easily absorb in house or work into the final sale in payments. Give me something, I'll give you something. Someone was asleep at the switch here.
Total dealer loss on this:
lamps and bed cover add ons: $800 if worked into the loan balance somehow.
$5,000 profit with a $18,000 resale of my Subaru Outback (traded-in $13,000)
$750 manufacturer to dealer incentive rebate
Hold back money from Nissan
$2,000 invoice profit--give or take, on a $24,000 truck
Their reputation and credibility
Total potential profit on my deal for this dealer: atleast $8500 bucks plus the financing over 4 years. Another $1200? Yeah, they're losing money alright.
They didn't even bother to drive my car back to the front of the store for me after the appraisal. Nahhh, let him fish it out of the back lot for himself. Let the customer know he is now unwelcome because he doesn't do things OUR WAY!!!!!!!!!!!!!!! Not a problem. I cheerfully left without a harsh word.
Tonkin Nissan called and are offering me an even better Frontier model with more features without tricks and shady tactics. Tonkin has a terrific score nearly 5.0 on this site. Is the truck more money? Sure, but it's about value, bang for your buck. Getting what you pay for counts.
Avoid the tricks and tactics this dealership uses. They play games when a verifiable buyer walks in with a reasonable attitude about buying a truck.