Display malfunction - Alleycat0321
Took my wifes Pathfinder in due to a malfunctioning display. A new head was ordered for it and while we waited for the part to we were given a loaner to use until the part came came in rather than having to rent a vehicle. Awesome job to Lithia Nissan for taking care of their customers.
Top Reviewed Specialists At This Dealership
had fun - newbie with outback
I was in the market for a Subaru outback as I was told that it was a great car since I have owned on for about a week love it
Best buying experience ever - Michael Austin
The sales team listened to me and didn't try to push me into anything. No pressure at all. The best car buying experience I've ever had. Would highly recommend them to anyone looking for a new or used car.
The customer service was excellent,fun and quick! - sniper10r
My brother and sister and I were just driving around looking at cars and dealerships and when driving around in the parking lot of Kiefer Nissan Gresham we were approached and helped right on the spot.
It was our first stop at car shopping and it was our last stop because I went home with my new Nissan Sentra. Customer service was incredible.
Very smooth and easy - 1BALL
The team at RTN was very professional. The transaction was very smooth and easy.
Thank you to Luis for being attentive and patient.
Awesome - Kuldip
Mark was very professional and knowledgeable and showed me all the specs on my new pathfinder. Would recommend him and Carr Nissan to any one who is shopping for a car.
Awesome - Kimberly Feddern
I went on Thursday night and drove home the after with a 2017 Nissan...but it wouldn't have been possible without all the hard work that Zach Hinson put in and the miracles he pulled off to be able to get me a car....thanks so much he was very nice and helpful and explained how things work on the car and during the process. Thanks again Zach!!!
Got excellent customer service,right car for right price - dustieandjuan
Terry Barron gave excellent performance for customer service. Got greeted at the door by Terry .We told him what we wanted. He did not rush us in anyway he let us take our time. Terry stayed by us the whole way through. It was an awesome experience for us as well we got to know Terry as though we were friends for a long time. It doesn't stop there he called us a few times to see if we were satisfied with our vehicles. I was really impressed that the following month I got a birthday card in the mail signed by Terry himself. He made me feel special. I do believe at that point he had gone above and beyond .Now I'm back looking for another vehicle I'm sure glad that Terry is there to help us again.Terry has been returning our calls even when he is off the clock. Not realizing that he's not at work he still takes his time to talk with us like if we were at the dealership.
Love my car! - Jayden 18
Thank you Joel, Jack & Jesse!
You came highly referred by multiple sources.
Anyone considering a new or pre-owned vehicle in Central Oregon, I also highly recommend Joel Shuster.
Great Dealership! - Buyer123
Buying a car at Kiefer Nissan was a great experience. The salesman was nothing but helpful and did not pressure me at any time. The Sales Manager was also great to work with and the General Manager stopped by and made sure that I was being taken care of. This is a well run dealership with excellent people all the way around. I have been buying new and used cars for 40 years and have never had a better overall experience.
Great Atmosphere - Spencer3James
Came in to just browse new vehicles, well new to me. I wasn't sure what I could get into or how much a newer vehicle might cost. The sales staff were extremely helpful into getting me into the right vehicle and listening to my needs. I ended up in a new Honda Accord and absolutely love it! Overall my experience was extremely satisfying and I would highly recommend anyone looking for a vehicle to shop here.
Screwed by a relative of the owner or the owner - bobaloo
Got up at 3;30AM to drive 5 hours to Portland to do a trade already agreed on, txt from Jim Hannah when I got up and rudely stated we sold the car at 11:20pm don't come. I would not wipe my shoes on this sleazy dealership.
I found a great new 2012 silver Frontier SV, V6 with tow... - Kevin B.
I found a great new 2012 silver Frontier SV, V6 with tow package for the sale price of $24499.00 at this dealership from www.gurucars.com that indicated this new truck had been with the dealer for about 90 days and had several price changes. I called the store and spoke with Jessie, the salesman. He confirmed the truck was still available at the $24,500 price.
I told Jesse I had my fico score, high end-trade-in value car available to make a fair deal with them the same day (Friday, July 27, 2012). I told Jesse I was coming from Tualatin and that it was a 30 mile drive each way--through Sherwood, Newberg, etc. It was a long, slow trip on a very old highway. I told Jesse I was coming there to make a deal on the spot and didn't want to play games. I even phoned to tell him I was on the road and looking forward to buying the truck, if they could work out adding fog lamps to it. All was good until they did the trade value on my SUV.
A 2005 Subaru XT 2.5 limited (fully loaded with tow package, top end stereo/CD player, 6 speakers, cruise, seat warmers, windshield, mirrors and window defrosters all around, turbo, all wheel drive, sport drive, brand new tires, service records, blue with black interior, automatic, sun/moonroof) and 51k miles by me, the original and only owner. My Subaru is very clean and in excellent mechanical order. No dents, chips, tears, cuts, damage at all--inside or out. I'm a nonsmoker. My car still smells new because friends tell me this when they get in it. The only thing this dealer had a problem with is that the mud guards on the wheel wells were discolored from the sun. That was the big issue for them to cry about my $13k trade that I was now firm on from the assessments of 2 previous dealers just days before! This was their issue?!! Wow.
All I asked for was that they kick in (and install) a pair of fog lamps, arrange the Nissan financing, and I would buy and pay for the tannue cover to be installed by them (but worked into the financing) to complete the truck and sale with payments near $200 per month. We never even made it to this point once they couldn't soak me on my Subaru's trade-in value. Did it ever dawn on them to put the lamps and the top into the price of the deal, then show me how the payment would still be affordable? Nope.
Twice I told Jesse that I would buy a tannue (sp?) cover from them to install before asking his GM if we had a deal. Jesse (though a nice guy) never listened to me about the cover. He heard nothing I ever said about adding items to the truck that I would pay for--just not fog lamps that the dealer can easily absorb in house or work into the final sale in payments. Give me something, I'll give you something. Someone was asleep at the switch here.
Total dealer loss on this:
lamps and bed cover add ons: $800 if worked into the loan balance somehow.
$5,000 profit with a $18,000 resale of my Subaru Outback (traded-in $13,000)
$750 manufacturer to dealer incentive rebate
Hold back money from Nissan
$2,000 invoice profit--give or take, on a $24,000 truck
Their reputation and credibility
Total potential profit on my deal for this dealer: atleast $8500 bucks plus the financing over 4 years. Another $1200? Yeah, they're losing money alright.
They didn't even bother to drive my car back to the front of the store for me after the appraisal. Nahhh, let him fish it out of the back lot for himself. Let the customer know he is now unwelcome because he doesn't do things OUR WAY!!!!!!!!!!!!!!! Not a problem. I cheerfully left without a harsh word.
Tonkin Nissan called and are offering me an even better Frontier model with more features without tricks and shady tactics. Tonkin has a terrific score nearly 5.0 on this site. Is the truck more money? Sure, but it's about value, bang for your buck. Getting what you pay for counts.
Avoid the tricks and tactics this dealership uses. They play games when a verifiable buyer walks in with a reasonable attitude about buying a truck.