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Lisa is a great service advisor. She took the time to... - jmlvmi02
Lisa is a great service advisor. She took the time to address all of my questions and was a pleasure to work with. I am glad that I was able to get assigned to her. I recommend her.
Top Reviewed Service Specialists At This Dealership
My experience with Jay Miller, our Client Advisor and... - larrysparacino
My experience with Jay Miller, our Client Advisor and Otto's BMW in West Chester was the best I ever had in my many years of buying and leasing automobiles. The dealership is spotless, everyone is extremely professional, and Mr. Miller and his associates in Finance, Service, and Parts went above and beyond to make my lease experience for my 2021 X3 M40i perfect from beginning to end. This was my first time at Otto's BMW but it certainly will not be my last! Best in the area!!
Unreal service. Picked up and dropped off from my... - Devon bmw customer
Unreal service. Picked up and dropped off from my office. Terrific service and erik and dale made this happen. Thank you Devon bmw you Rock.
great customer service would recommend to any one looking... - j21r27
great customer service would recommend to any one looking for top notch coverage. close by very fast service. they keep me up to date at every step
The entire staff is extremely courteous,professional and... - jems2517
The entire staff is extremely courteous,professional and just nice people to work with. My car was recently serviced. Kerri the service manager along with her entire staff were awesome and made me feel welcomed
The service department made it very easy to get my car... - Sophie
The service department made it very easy to get my car serviced. I only had to wait a few minutes to drop my car off and did not have to wait to pick my car up.
Bill Sampson was very professional and helpful.
Disappointed I had to pay for a loaner even though... - CATHERINERUDOLPH
Disappointed I had to pay for a loaner even though service was for a recall. I was led to believe that the credit card hold would be refunded.
I want to identify Chuck France, Bob Hallisey and Adam... - ScottBecker
I want to identify Chuck France, Bob Hallisey and Adam Buczko as being outstanding in customer service. I highly recommend them without reservation. Chuck & Bob made the sales experience a pleasure and Adam has taken excellent care of all service related issues.
A&L is such a pleasure to work with. Matt took the time... - gbutkus
A&L is such a pleasure to work with. Matt took the time to shows us how all the electronics work. He was very patient and helpful. He told us to come by or call him with any question we had. It was a real pleasure to work with him and the salesmen Walter. Would recommend them both if ur looking for a landrover. Great people to deal with.
outstanding! - mikado150@
I was a Ford customer for 18.years. however, GM had better incentives And very accommodating sales force with no pressure as i use a cane and wheelchair. robert kubiak.
I've had so many great experiences with Kerrie and the... - Hamiltons
I've had so many great experiences with Kerrie and the BMW of Reading team over the years. I'm finally taking time to put it in writing. She's so friendly and honest always going out of her way to make the experience painless. You always feel welcome and appreciated. Customer service is not dead at BMW of Reading!!
Excellent Service - Kelsey
Excellent customer service. Quick estimate made upon arrival and friendly staff. My car had significant damage and looked back to brand new when completed. The team made a stressful experience a little bit easier.
I have had my BMW i3 serviced at Joel Confer for about... - jersand
I have had my BMW i3 serviced at Joel Confer for about 4.5 years. During this time, their customer service has only been rivaled by the quality of their work. I brought my car in last week with a significant issue. They went above and beyond what was required of them and worked with BMW to find a unique solution for me. I recommend this service center without reservation and look forward to working with them for years to come.
Excellent sales and service teams. Great inventory of new... - Swell
Excellent sales and service teams. Great inventory of new and previously owned BMWs. Wonderful finance department. Pleasant lounge and courtesy services. Knowledgeable mechanics. Overall, one of the best dealers, to shop BMW decision. No hard sell push, or “if not, then” salesmanship or service manipulation.
Service - nsmuminovic
When you buying new car from this dealer they promise everything just to sell you but when is time for service and to get a loaner it's the worst experience you would ever have.
Some kind of policy for adult .
You must be 25 to get a loaner. Keep in mind 18 years it's not kid anymore.
So if you are buying a cars from this dealer make sure you have time to pick and drop the car for service while you Adult who has 24 years sitting at home.
Dealership is a JOKE - garamsav
The guy that I spoke to had no clue what he was talking about. I knew more about the car then he did.
They are a big JOKE
see above - hwb
Service was done promptly and well. Everyone was pleasant and helpful. The cost was less than the original quote. Richard Lanci handled it well for me
I was a little disappointed in the beginning since my... - Dakota Becan
I was a little disappointed in the beginning since my check engine light came on again after recently taking it out of their shop from it being fixed two times, I was a little bit over the top with my first bad review and I apologized. I brought my vehicle in again for them to look at and they found a small problem ,
where the oil filter was, But it was fixed in about 20 minutes and my check engine light remains off which I am very happy about. I'm crossing my fingers and praying this light doesn't come back on again
Worst service department ever. This place used to be... - JM
Worst service department ever. This place used to be great but has rapidly and gone downhill. You couldn’t pay me to use this place again. The service department is a joke. The service manager Kathleen Must loose potential customers on a daily basis. Be warned, DO NOT bring your car here. They will screw it up and make you pay for it the next time your being the car in.
I have purchased five cars through abruzzi auto brokers... - MarieCantanuzzi
I have purchased five cars through abruzzi auto brokers since 2000.
I estimate my savings to be around $10,000-$15,000 total.
I would never go to a dealer without them. They really go to bat for you. How can you really go wrong since the service costs nothing out of pocket.
They have also sold several cars for me.
My mercedes, the dealer offered me $37,250 for it. Abruzzi got me $42,750.
Front Breaks and my rims redo. - sexy48
I took my BMW for service and suppose to get a loaner. The first thing that was wrong it was a two door coup with no leg room in the back, it was smelly and dirty on the inside and outside. I made a big deal out of it and no one game to me to apologize or see how best they can accommodate me. I ran late for my appointment and the servicer is not that great. I'm searching for another BMW dealership to go to. I would not buy a BMW from there because the whole experience left a bad taste in my mouth so to speak.
Horrible customer service experience. - deanrob101
Absolutely horrible experience and subpar level of customer service. They sent wrong part number and then entered into a nightmare scenario trying to get correct part sent out to me. Customer service was absolutely useless and after speaking to 4 different agents in 2 countries was no closer to any resolution of my issue. Finally, just drove to AutoZone and picked up correct part; it was a little more expensive, but well worth it considering the amount of time and hassle I experienced trying to work with Auto Parts Warehouse. Good reminder that you truly get what you pay for and that sometimes it well worth paying a little extra.
BMW of Devon