Brought my truck due to a TERRIBLE suspension noise.... - MrE
Brought my truck due to a TERRIBLE suspension noise. Tech's diagnosis was leaf spring bushings worn. Expensive, but approved repair. A few days later I heard the noise again, so I pursued the issue myself and found the front wheel bearings were gone. No sooner had I fixed that issue, my Sync screen went out. Upon coming back to the dealership for the new issue, I informed them of what work I had to perform on my own. The service advisor, Amanda, called me back and informed me that the Service Manager had reviewed my complaint and waived all diag costs for the Sync screen. She then informed me that the labor to replace the screen would be waived as well! As one may imagine, I was elated! This is a perfect example of a Dealership maintaining its integrity and commitment to its customers. Thank you SO much!
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