Very unprofessional dealership - rap69ri
We were looking for a leftover Wrangler with certain options, and Newport CDJR had exactly what we were looking for in stock. We arrive at the dealership to take a look at the Jeep and take a test drive. Up to this point it seemed to be a typical dealer experience, and then we went out on the test drive. The Jeep engine seemed to surge when it was in drive and at a stop. You could hear it, and feel it when in the Jeep. We drove back to the dealership to have the Service team look at it, and they rebooted the computer (PCM, ECM, ECU)? We took it back out for a drive and it was fine for a few minutes, and then the surging returned. We went back to the dealership as we didn't have interest in the Jeep in its current condition. Upon returning to the dealership the dealership owner asks if I had ever driven a Wrangler before, as if to say we're the issue not the Jeep.
The Jeep ended up needing the ECM flashed to resolve the issue, and we did purchase the Jeep from Newport CDJR as it was a very good price. The overall experience was far less than good, and it would take receiving a free vehicle for us to return there. We will not be returning the Newport CDJR for any reason whether it be for service, parts, sales, etc. We do not recommend this dealer for anything.
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