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2019 Forester Purchase - mgk
Mike, Pam and John were a pleasure to deal with in regard to the purchase of my new Subaru Forester. I would highly recommend them.
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Great first service call - Bill Klein
Great first visit
Service representative was there to meet me as a drove in
Quick completion of oil change and tire rotation, including paperwork for inspection
Classy outfit - ITSallOK
I had already decided to buy a new Impreza, and the process was entirely painless with full disclosure by all employees from sales to finance all the way. The vehicle I wanted actually had to be shipped in from another dealer, but that went well, too, with plenty of feedback. The dealership facilities themselves are very pleasant. At first I thought the location was a bit far out of town, but being just off I-77 proved it to be no problem at all. The car turned out to have a weak AC unit (undercharged at the factory), so I had to bring it in for service only 6 weeks after purchase - when the weather started to warm - but the service was quick and friendly. I
Peacock Subaru GM - a disappointing experience - DoctorMom
Of note – this is the first online review I have ever felt compelled to complete.
We went to Hardeeville Subaru Mar2019 with intentions to purchase a car and get the best price possible. Our sales agent John was very junior (had just been there a few weeks) but was kind and appeared genuine. He made every effort to navigate our questions and concerns. Unfortunately, our interaction with GM Ken Kirby was quite different. While initially very kind and welcoming, his demeanor quickly shifted when my husband made it clear that we were trying to negotiate a good deal on a Subaru Outback. We were met with a condescending tone and the statement “our customers don’t usually come here to price shop.” Mr. Kirby stated that the dealership will be fined $5k if they sell a car below invoice (the validity of which was subsequently debunked by other GMs with whom we later interacted). He then abruptly exited the conversation to welcome another customer. We went to Troncalli Subaru (in Cumming GA) that weekend and happily purchased a brand-spankin’ new 2019 Subaru Outback Limited for $5,500 off MSRP ($2500 below invoice). In fact, this discount (5K off a new limited) was a promotional offer that all other Subaru dealerships were offering/matching at the time, except for Hardeeville. I am sure that the Hardeeville dealership provides wonderful customer service after a car is purchased – this service might be reason enough for some individuals to purchase from this dealership. However, if you are looking to save some money – go elsewhere.
Bottom line – Mr. Kirby could have undercut the Troncalli dealership by $500 and we still would have driven the 4.5 hours to take our business elsewhere. Perhaps Mr. Kirby mistook our clearly humble lifestyle (old Honda civic, torn jeans) for lack of means – regardless, we are now the happy owners of a beautiful Subaru Outback. FYI we love this car as it meets all our criteria for comfort, safety, and reliability. As a physician, I intend to post this experience on Physician Mom’s Group – a social media group comprised of 80,000 physician mothers, where Subaru’s are one of the most highly recommended car manufacturers for the aforementioned reasons.
Professional, courteous and fair priced. - Jasimmo
This dealership is outstanding. Easy to work with, no haggling, courteous and provided the best pricing up front. No hidden agenda. Did everything online, walked in, signed the paperwork and drove out with a new Subaru. I highly recommend them. Worth the 2hr drive.
Deceptive Practices - Radiantredhead
I had been texting and calling Damian from their Internet sales team. I told him the car I want and where it was located and the bottom line price other dealers had offered me with a trade in of my car. I even had it in writing and he assured me they would meet or possibly BEAT that price, but I would have to go there in person. He knew the other dealers were willing to come to me, but insisted it had to be done this way and would be well worth my time. It was a complete and utter lie. When I got there, Jerry Hadwin, the owner, said no way can they match the other deal and would not even meet me halfway in price. He said it just was not worth his time. So after all the texts, calls, emails, lies and empty promises by Damian, I went home and asked Bell and Bell if they could accommodate me and they did. I love my new car and Bell and Bell has earned my business and I have told many people to go there and stay away from Hadwin-White. Other people had warned me about Hadwin-White's misleading practices, but I had to experience it for myself and regret wasting all my time with them.