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Coby was great to work with. Everything went great.very... - denise21
Coby was great to work with. Everything went great.very fr friendly clean and organized place.
Top Reviewed Specialists At This Dealership
Like always, a Nelson Mazda always makes getting my... - seanamos1
Like always, a Nelson Mazda always makes getting my vehicle serviced fast and easy, and they have an amazing focus on customer service at the same time! There’s only one place I go to get my Mazda serviced, and it will always be Nelson Mazda!
Worst place ever. No one answers the phones and they... - latinangel21
Worst place ever. No one answers the phones and they never call back waited 2 days and no one ever called back. I called a Nashville dealer and they had me booked and ready for next day service don’t waste your time at Wyatt Johnson
Mazda Miata battery - TGS1955
I have a 97 miata that I purchased used, No one has touched this car in 11 years except Bill Gatton Mazda. I purchased a battery which is still under warranty. The battery is totally dead. They will not test/charge the battery without the vehicle and I cannot get the vehicle there without a battery. Their solution was to have the vehicle towed in at my expense.
Terrible Dealership! Sold me a 07 Scion Tc w 143k for 5k... - robertjclinch
Terrible Dealership! Sold me a 07 Scion Tc w 143k for 5k otd. Problem 1: Leaking Oil at an alarming rate! Yes I checked oil on test drive, they did a fresh change and degreased / cleaned engine bay, I think its leaking not burning so on a short test drive I didn’t see anything that made me walk away, how convenient they covered any easy evidence. First trip needed 2.5 qts in about 1500 miles. Called day 3, they said bring it in we will “look at it”. It was pcv valve? They charged me diagnostic fee, full parts and labor and said “if its still leaking take it Toyota nearby for service” mind you day 4 or 5 after purchase… I don’t expect stuff for free but 1. Shouldn’t have had this issue when I purchased it. 2. Couldn’t waive simply the diagnostic fee? Really shows they don’t care AT ALL!!! They Didn’t even do an oil change… I had “dealership service” oil, roadside oil, and service oil all mixed in… it was apparent they wanted me to leave despite being unnecessarily nice. TN laws are different… “lemon law” states this was cut and dry case. I Didnt bring them the car 30min away so they could make more off of me, I brought it to them to rectify the situation. To clarify, car still leaks oul rapidly like a quart per 600ish its not fixed, terrible sellers, many people have issues shortly after purchase I now realize.
Problem 2: Tires - Salesman said “they passed inspection”. The wheel was … a good ways off so day one I got the fronts that were slicks in the middle (overinflation?) changed w alignment to be safe. Something dealership taking their time could’ve managed, alignment particularly. I pointed to salesman dry-rot on rears he again said “good enough for inspection”…. Well rear right popped on first trip as well so that was a lie. Luckily was within 5 miles of a Walmart that had my size in stock 4 hours from home. 3000 miles into used car - I’m 4 tires, 2 oil changes, tire pressure sensor (light was on at purchase), and some “stop leak” chemicals trying to save whats normally a 250k+ car if not abused!
Also happened catch a rock in windshield first trip, nothing to do with them but bad luck from the start with little blue here… meant to do this review sooner but have had other duties to attend to and sneaking in repairs when I can, been sitting mostly as I don’t know how much I trust it to go far and hopefully not lock up 🤦🏻♂️. Just got plates last week, so this is all “relatively new”.
I like the car itself, but the dealership is greedy and nkt customer service friendly! There is another review out there now of someone having a worse time than I! They have a lot of presence in NE TN Beware!!!
WARNING! This dealership sells damaged vehicles without... - DrPaul
WARNING! This dealership sells damaged vehicles without letting you know. My son purchased a 2016 Audi SQ5 in 2019. Told the car was worth $36K and he was getting a great deal at $32K. After driving a few months, he realized something was drastically wrong as the front tires wore down from near new to bald. The Audi dealer confirmed that the front end was bent and would cost $6000 to try to repair. They said the car was likely worth around $17K because of the damage. We both talked to the dealer who said, "they would make this right," but after 4 months of doing nothing, they now say there is nothing they can do. This dealership CANNOT BE TRUSTED!
New car purchase - Kperry
I recently bought a car at Gateway and my experience was awesome. Caleb Evans was a very helpful salesman and did a great job at getting me in the car I wanted. I highly recommend him and Gateway.
Awesome Dealership - Brenda Killian
I have owned a Mazda for 12 years. My husband said its time for a new car. We came to Gray Epperson and found this wonderful man name Rick McCarthy, who help us find the car that we purchased in May of 2017 the CX-3. Loved the car, now its a year later, and we decide the car just was not big enough for our family, not Rick fault, mine. So I returned to the dealership, and of course I am asking for the wonderful man that helped me last year. Now I own the CX-5 everything went great. Such a wonderful dealer everyone there is very helpful.
Thanks for all they do.
We had a good experience talking to the mechanic, very helpf - Talk
We are from Kentucky and our Mazda CX-5 had suddenly shut down while on vacation in Pidgeonforge., Tennessee. We were kind of stranded, but we’re able to get to our cabin thru our daughter and her family. The next morning we needed some help from the dealership to possibly look at our car once we got it towed there. My husband called the dealership Saturday morning, the next day. The receptionist was as rude as can be, wouldn’t allow my husband to even talk with the mechanic, and told us ‘ don’t know what to tell yah’ . We’ve never been treated so rudely, and we are an elderly couple. Just needed to let you all know, so she doesn’t chase customers away, with her ignorance!
Service visit for an oil change, I asked to have the... - KeyserSoze
Service visit for an oil change, I asked to have the spilled oil wiped off the engine, after the oil change was completed. They didn't do it, what's more, they told me it was clean before I left the dealership. One week later, I still have oil dripping off the car onto the garage floor. Entire subframe and crossmembers are covered in oil, the car was clean when it went in for service. My recommendation is to find someone else that can perform a simple oil change correctly.
Great atmosphere, great deal and most of all willing to... - Jeremy
Great atmosphere, great deal and most of all willing to work with you to get the deal done to your terms. Ask for Joe Shoemaker, Great guy!!
Nelson Mazda Cool Springs
Nelson Mazda Murfreesboro
Customer Service Rep.