Wonderful!!!! - bld615
I can’t say enough wonderful things about this dealership, the salesman, the manager, the finance manager, everyone was so nice and easy to work with. I have never dealt with a car dealership like Nelson Mazda. I definitely recommend them!
Top Reviewed Specialists At This Dealership
From Good to Bad - TLeann22
The dealership is great, but today Joe Talley was not too helpful and didn't follow up when I needed it most. He was ok when I first purchased my lease there in December 2017, but I've since moved to Texas was sadly involved in an accident yesterday, all I needed was his general guidance on what to do next, it's like he was not hearing me when I explained myself. He wasn't getting it.
I emailed, got no response. Called and left a VM with no response, and had to call again for him to finally answer. After explaining what I needed he spoke as if I was going to come all the way back to TN to get another car. Huh? That's hours away! This wasn't about coming to him to lease again, but leasing again in general. If he could have said "I'm sorry to read/hear about your accident, *confirm any main points I needed to know* you will want to contact a Mazda dealership there and they can assist you with another vehicle...was there anything else I could help you with today?" that would have been great! It took too much from him to just say some of that. He didn't even ask if I was ok. I felt I could trust Joe for help seeing as though he assisted me the first time. Ive already been through enough with getting hit...this conversation was frustrating to say he least. Sorry to have to write this about him, but next time I will just call the general manager. Ugh! 😔
New car purchase - Kperry
I recently bought a car at Gateway and my experience was awesome. Caleb Evans was a very helpful salesman and did a great job at getting me in the car I wanted. I highly recommend him and Gateway.
Oil change and air conditioner checked - Chelle
Awesome service department took care of my care and washed it for me. They always take care of my car and me I will always be back
Awesome Dealership - Brenda Killian
I have owned a Mazda for 12 years. My husband said its time for a new car. We came to Gray Epperson and found this wonderful man name Rick McCarthy, who help us find the car that we purchased in May of 2017 the CX-3. Loved the car, now its a year later, and we decide the car just was not big enough for our family, not Rick fault, mine. So I returned to the dealership, and of course I am asking for the wonderful man that helped me last year. Now I own the CX-5 everything went great. Such a wonderful dealer everyone there is very helpful.
Thanks for all they do.
Mazda Cx9 - Greyhound
Excellent sales experience, no high pressure, friendly service. Easy to deal with on price. very impressed with quality of car and driving experience. Highly recommend.
Great service and staff - ZB
Had a great experience buying our first new car with a stellar staff. After an unexpected breakdown and loss of our 2nd car during a busy time in our lives, Matt Lawson quickly found us exactly what we wanted and needed at the right price and went above and beyond to make sure the process was as painless as possible
Lyie-Lies-Lies! - Arjay
Bad experience from beginning to end. Salesman presented options on the car we bought which proved to be available only on higher priced models. Lies about the "dealer add-on" scam items adding 2k to the price we paid. Took it up to the manager and he laid the lie it was all factory installed. It's a shame they go to such lengths to skim more money than they are generously getting anyhow. If the Mazda itself wasn't such a great vehicle I wouldn't have put up with it. I perish the thought I might need service from this dealer.
Bob Lopez Offered Assistance - rh37040
Purchased a used vehicle and couldn't have received better assistance from Bob, one of the best salesmen I have had the pleasure of experiencing.
Car should have been in salvage yard, not for sale by dealer - 0OSCARBEAN
My adult daughter purchased a 2007 Nissan Versa that was total junk. I asked her to never go car shopping without me, but she thought she was getting a deal and decided to purchase this car on her own.
The CAT converter was shot as were both O2 sensors. The engine had extreme blow-by and a miss on the number three cylinder because a valve was cracked. The sensors were disconnected and all codes were cleared so the MIL light was not on when she looked at the car.
The salesman gave her a high-pressure sales pitch, cars as nice as this do not last long, this is the bottom bargain pricing below blue-book, buy it now or someone else will.
Hamilton County TN requires emissions testing and dealers are not allowed to sell cars that cannot pass inspection. We live in a county that does not require emissions inspections and that is how they got around this regulation.
I purchased a low milage used engine for about the cost for me to do a rebuild. The salvage yard threw in the CAT and sensors as a favor to me. She now has a dependable vehicle thanks to me, not Edd Kirby's Adventure.
Bum a ride, take the bus, ride a bicycle, walk, hitch-hike, but never, never, never purchase a vehicle from Edd Kirby's Adventure unless you really want an adventure like getting skalped, xxxxx, or robbed.
Mazda Miata battery - TGS1955
I have a 97 miata that I purchased used, No one has touched this car in 11 years except Bill Gatton Mazda. I purchased a battery which is still under warranty. The battery is totally dead. They will not test/charge the battery without the vehicle and I cannot get the vehicle there without a battery. Their solution was to have the vehicle towed in at my expense.
They will happily sell you a car at a "great... - bwelborn2010
They will happily sell you a car at a "great deal," but THEY WILL NOT STAND BEHIND THEIR USED CARS!! We bought a used Hyundai from them that we test drove twice, never catching anything wrong with it, so we bought it. LESS THAN 24 HOURS LATER, whenever we turn the blinker on, the head/dash lights flashed obnoxiously! I took it straight to Alan Vines Hyundai (because I totally distrusted Gwatney at this point). Alan Vines found the electrical problem, and, in addition, found the ENTIRE bottom half of the engine compartment was SATURATED in oil!! This was going to cost us ~$1000 to fix both problems! I went to Gwatney to see if they would be willing to pay for it. He gave me $200 for the electrical problem but refused to pay for the oil leak that had CLEARLY been going on for months!! Gwatney stated their service techs never saw it, so it "wasn't there" and quickly slammed Alan Vines for trying to rip me off. I went back to Alan Vines and they let me take pictures, proving how bad the oil leak was. After showing pictures to Gwatney, he agreed it had to have been leaking for a while, but still said the same thing "our service techs didn't see it, so it 'wasn't there.'" My recommendation is to NOT do business with Gwatney EVER, but if you do, and least have your used car inspected by a neutral 3rd party BEFORE YOU BUY! And check out Alan Vines: those guys are awesome and HONEST!
Nelson Mazda Cool Springs