Tennessee Cadillac Service Centers

Stan McNabb does a GREAT job servicing my vehicle. Lori,... - SWING_MIKE

Stan McNabb does a GREAT job servicing my vehicle. Lori, my service rep, does a TERRIFIC job, as a service representative. I certainly recommend Stan McNabb Cadillac.

Service with a smile.It made me feel better when I heard... - Susan

Service with a smile. It made me feel better when I heard Dewayne's voice telling me they would get to my truck asap. I've never had a relationship with a Dealership before this. Dewayne is always professional and polite.

The service reception area was covered and out of the... - RoyR

The service reception area was covered and out of the elements and it was very clean. This is very nice and very important to me. I was met immediately and directed to the waiting area as I was having my oil changed and tires rotated. The waiting area was large and allowed for social distancing as I enjoyed a freshly brewed cup of Starbucks coffee. Anna Williams (my Service Advisor) had my truck serviced I was even able to watch the technicians as they rotated my tires and checked all my truck’s major systems for correct operation. When my service was complete (about 45 minutes) my truck was returned to me washed and cleaner that what it was when I arrived at the dealership.

Matthew Thank you for your service, your help and... - alonsoyurisan2014

Matthew Thank you for your service, your help and dedication in my problem.I went for 3 recall and it turned out that my transmission was broken. thanks to matt's good job i am already with my car

Outstanding in every way. - Saab driver

My 15 year old Saab had to be towed to Kelly Cadillac Saab Subaru late on a Friday evening.. The Service Department called Monday morning with the diagnosis, made the necessary repairs, and I was soon back on the road. The staff was exceptional.

Thankful for Dan and his service department - Tammy

Just wanted to say thank you Dan for helping me. Was a stressful time for me, to have my 2011 srx being in the shop. And having major problems. Gear box front end problems. Very serious problems. But From the time of delivery to the day we took it home. You made me feel comfortable with the cost and each thing that needed done. I appreciate you. And the person who did the work. May God bless you both.

Service girl is great. Not very happy with mechanics.... - jbarnick

Service girl is great. Not very happy with mechanics. Have to bring it back for a third time within 3 weeks. Truck was running fine until I brought it in for 65,000 mile maintenance. Since then, brought it back bc transmission light was on and alert from On Star. Today, less than a week later, transmission light is back in.

great bunch men and woman to work with all the men in... - msdimitri

great bunch men and woman to work with all the men in shop . has been great to work with . Glen S has survived my truck for many years always did a great job imd

This place is GREAT!!! Great people,great... - Samanthabaker1987

This place is GREAT!!! Great people,great service,quick,and easy! They were there every step of the way!! Even met us half way with our car!

Charges for work not performed - DeeNorwood

I took my vehicle in to have an oil leak repaired. They charged me over $3600. That same day that I picked up my vehicle from them, I noticed a large puddle of oil still leaking on my garage floor. The only difference was that the oil was now clean. The only work that they actually performed was changed the oil. They also put a dent in the hood of my vehicle that they acknowledged doing, but still has not properly repaired.

Bait & Switch Scam - Ripped off

Champion sent me multiple flyers promising a deal on an oil change and tire rotation and safety inspection at a certain price but when I went in to get it done the price was different because they add on bogus charges for shop supplies and such when they're done. What a racket. I have bought two brand new Chevy pickups from them but I won't be buying anymore vehicles there and I certainly won't be falling for anymore of their service scams either, I can guarantee you that.

Awful service - ZL1dude

I had a 2014 corvette stingray and the motor was blown up in it, and it was under warranty and they said it would be covered. Little did I know the person before me had cut the catalytic converters off, so I then they told me it was not covered. When they told me it was not covered anymore they told me I needed to buy a whole new motor instead of Just having mine rebuilt like they suggested when it was going to be on their dime! Eveybody take your business elsewhere.

Always very nice to do business until I needed service... - trmartin1147

Always very nice to do business until I needed service department on brand new vehicle. Service adviser, Danny Palazza, is evidently to important to return calls about service on vehicle to a long time customer of theirs!!

I will NEVER EVER DO BUSINESS WITH THIS PLACE AGAIN .... - Dave Kirk is incompetent People!!!

I will NEVER EVER DO BUSINESS WITH THIS PLACE AGAIN . THEY TELL YOU ONE THING AND TAKE YOUR CAR /TRUCK APART AND THEN TELL YOU !!! Oh are Rates are this . And your Extended WARRANTY ONLY PAY THIS PRICE FOR LABOR. So then. YOUR TOTALLY “xxxx “ . Because they have your vehicle apart and can’t do anything!!! THEY ARE VERY RUDE AND DON’T KNOW WHAT THERE DOING DO NOT GO THERE TO BUY OR GET YOUR VEHICLE WORK ON !!! CROSSVILLE TN GIVE THEM A ZERO !!!!

Great customer service and application - mdarryl3

Always a quality experience. A truly classy operation throughout the the entire dealership. Always friendly and courteous. The absolute best experience routinely and consistently. Superb.

Disappointed in loaner car policy. - Wiseguy

I had a warranty issue with my 2014 Chevrolet Traverse. When I dropped it off the job was going to take more than an hour. I was told they do not do loaner vehicles.

service - cw

Dewayne and all the folks in the service department are great came in for service and Dewayne sold me a truck he is just a great person and friend because of him and his staff is why I have returned as a customer and send others for 30 plus years.