Texas Lexus Service Centers

Always courteous and competent service. Recent service... - MARKDAY2010

Always courteous and competent service. Recent service was only for getting my plates put on my new car, but still service dept jumped on it.

Thank you for fixing my precious car. Appreciate updates... - SK

Thank you for fixing my precious car. Appreciate updates and text messages throughout the repair process. Exceptional customer service. Will definitely recommend the body shop.

Everyone was courteous and friendlyThe dealership was... - Mmcgowansmia

Everyone was courteous and friendly The dealership was very clean and nice Jacob Hershman my service rep was excellent Took care of everything promptly He’s very knowledgeable and helpful

Service in January - liz.nyquist

Steven Lizarazo is excellent. He is personable and always takes good care of us. Clear with his communication, trustworthy. Whenever I come in he makes sure I am aware of what will be done to the car. He also has called our home to provide updates when necessary. Great guy! Sincerely, Mrs. Elizabeth Nyquist

Martin Slattery was my service technician/representative,... - R.G.

Martin Slattery was my service technician/representative, and there are not enough positive words to express my experience! He was so professional, accommodating, and understanding. Martin kept in contact throughout the service process, made sure I had what I needed by getting me in to a loaner vehicle, and was truly one of the kindest people I've ever met.

I recently took our RX350 in for its 15,000 mile routine... - tuckersm

I recently took our RX350 in for its 15,000 mile routine maintenance. I was promptly and courteously greeted by Cavan Dierckman who showed me to the waiting area for complimentary shuttle pick-up. Within a short time he returned to inform me that he was able to assign two technicians to my car and that they could have it ready within the hour if I wanted to just wait, which I did. Sure enough, by the time I read the news, the car was returned to me washed and ready to go. This was typical of my service experience at Alderson. This is our 4th Alderson Lexus.

Javier Medina was very professional and gave clear and... - C.Cole

Javier Medina was very professional and gave clear and honest feedback and updates. I would recommend him as your advisor. Thank you for your customer service (Javier Medina and Auto Nation-North Houston).

Since my Lexus is very low mileage compared to the number... - Gmaisel

Since my Lexus is very low mileage compared to the number of months since we purchased it. Being able to communicate with Erica Perez our service advisor to determine what service to perform is critical. Erica has been our jadvisor for 15 years. She knows us and our vehicles - that is important to us!

Excellent service as always. Ryan was suberb and very... - Dianewiseman45

Excellent service as always. Ryan was suberb and very easy to communicate with . Will always use Lexas of Lakeway. We have always used Lexas of Austin but moved to Lakeway.

Poor experience so far at this dealership. Called the... - Sm710ea

Poor experience so far at this dealership. Called the local number for a service appointment at 7:30am. The rep, Teresa, said if I came in within the hour they would have a loaner ready for me. I arrived at 8:25a and my car was checked in for service. After I sat down, Andre, the service advisor, told me that they don’t have any loaner cars available and it depends on if/when customers start to return them. I said that is not what Teresa told me. He said that Teresa is located in Dallas and can’t see the local store’s inventory. An hour later, I’m still waiting in this empty dealership with no loaner to get back to work. Andre has been polite enough, but due to the way Sewell has set his business up false promises are made by an employee who sits 4.5 hours away. If you come here for service, be prepared to spend several hours waiting for a “promised” loaner. After sitting here for two hours, a loaner car arrived and I am waiting for it to be cleaned. The service tech discovered the issues and Andre presented the cost. I asked for an adjustment to the price and they gave a reasonable price adjustment. Andre was courteous. I will update this post with quality once I receive my car back.

I brought in my 2010 IS250 with 147k miles because it... - sfish

I brought in my 2010 IS250 with 147k miles because it wasn't starting and was beyond the scope of what my normal mechanic could fix. Sewell called me back and said the engine was blown. They offered to put a used engine in for $9000 or open the old engine to diagnose (not fix) for $3000. They called and offered me $200 for my car, saying that they could only sell it an auction! I didn't feel right about all of this and had my car towed to Pratt Lexus in Benbrook. Pratt determined that it was FUEL PRESSURE SENSOR and fixed it for $900. It's now working great! Something is VERY wrong with this whole picture. ... a dealer misdiagnosing and then offering me $200 for a car worth 7-10k if running. Nice people, good coffee, but something is very wrong. Won't be taking my car back again.

Dishonest people - Tony N

These guys are greedy and dishonest people. Literally will try to upsell you every time. First time I took my car there for oil change they did an inspection on my brakes and said they were good but my tires had a nail in it and it needed to be replaced, second time I took my car in 5k miles later at 30k miles for the brake pads to be changed, they said my rotors needed to be replaced if not my car would have to be towed out the dealership. Wouldn’t use this dealership ever again.

Very good service. Very good service. Very good service.... - Mclarrysr.

Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service.

Excellent service by the service staff. Davin took me... - DavinWas the best !! - Ellen

Excellent service by the service staff. Davin took me home after dropping car off at service. Even tho I know he didn’t have too. Even picked me back up afterwards. Will be coming back again because of this man. Thanks for the hospitality

Loaner Requirements - raymondlrich1987

Hello, I would say when I was there on Monday the 10th of February outstanding service by Victoria Brown and my service guy. But today when I called to get information about using your service again I was confused about the limited radius if a loaner vehicle. Since the service will take about a day or so from what I was told but I am in the military and station at Fort Hood which is well over the 50-mile radius. I get a better deal by renting a vehicle. Therefore, I had to go with Lexus in San Antonio. It is funny that the Lexus in Lakeway had no miles requirement which has the same ownership as Austin. I guess I'll make my service trips to Dallas where I had great service before and San Antonio. I just do not understand some business on how they make these outrageous requirements.

Complete fraudulent misleading seller - Fraudavoider

Seller misleads and lies sold a vehicle online with complete valve train failure truck smoked immediately sounded like a shaker box nobody could have missed it. Cellar will do anything to make a buck go elsewhere if you like it and screwed by from him if you want a good vehicle run as far away from this dealership as you can

Disappointing Service Appointment - Janet

Very unhappy with Service visit. It began with unreturned phone call, mislead on Windshield policy coverage, the invoice emailed for payment was incorrect, incorrect data on fuel pump recall, and car was returned dirty on the inside. The service advisor was aware the visit was unsatisfactory but did not respond and I did not receive the normal follow up email survey.

This place is not professional at all, my son has taken... - Mayela Nielsen

This place is not professional at all, my son has taken the car several times with them and each time they leave a bad job, they painted the car and less than a year and the paint fell off, I took him to see the problem and the manager He said they couldn't do anything, they took a lot of money from the insurance company so they could put a painting on it that didn't work, they just want the insurance money !!!!