Poor experience so far at this dealership. Called the... - Sm710ea
Poor experience so far at this dealership. Called the local number for a service appointment at 7:30am. The rep, Teresa, said if I came in within the hour they would have a loaner ready for me. I arrived at 8:25a and my car was checked in for service. After I sat down, Andre, the service advisor, told me that they don’t have any loaner cars available and it depends on if/when customers start to return them. I said that is not what Teresa told me. He said that Teresa is located in Dallas and can’t see the local store’s inventory. An hour later, I’m still waiting in this empty dealership with no loaner to get back to work. Andre has been polite enough, but due to the way Sewell has set his business up false promises are made by an employee who sits 4.5 hours away. If you come here for service, be prepared to spend several hours waiting for a “promised” loaner. After sitting here for two hours, a loaner car arrived and I am waiting for it to be cleaned. The service tech discovered the issues and Andre presented the cost. I asked for an adjustment to the price and they gave a reasonable price adjustment. Andre was courteous. I will update this post with quality once I receive my car back.
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