Absolutely No Cmmunication - larz_talor
I had multiple conversations with 2 members of the service department about a specific issue I had with my Chevrolet Truck. In those conversations, it was displayed to me that there was a very good level of understand what the issue was. The Service Department Manager gave me his advice, in which I followed. I had even told him that a third party had given me a couple more tips to fix my issue. And even those were understood. So I agreed to place my truck in the hands of this person. After spending a heavy penny, and only waiting a few short days for the service, I drove my truck away. Only for it to break down with the same issue I had originally needed fixed in the middle of the highway at 4 o'clock in the morning. I had hopes that because it was less then 24 hours since it was released to me, that the people at Performance could help yet again. They did not. Reviewing the receipt, I found that nothing that the Service Department Manager and I had talked about prior was even performed. Save a diagnostic test. I was told that what was talked about in the phone calls was (1) not written down, or discussed with anyone else in the Service Department, (2) pertaining to the fix, it was "my words against his" (Service Department Manager & Tech). I asked for a very specific operation done to the vehicle. The manager stated that it could be done, and would be done. Nothing that I asked for was performed or even considered. There is a huge gap in the communication between the management and staff of Performance. So huge that it cost me my truck. I will never go or advise anyone to go to this place for anything next to a oil change.
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