Deceptive practices of switch and bate!!!! Buyer... - Tony S.
Deceptive practices of switch and bate!!!! Buyer BEWARE!!! My original build for my 2021 Escalade from back in July included an additional $2000 option for Night vision in which my delivered Escalade did not come equipped with even though I had been told several times that the reason my build had taken so long was due to being held up for the Night Vision option. Not once had anyone mentioned to me that the vehicle, I signed for did not come equipped with the features I had originally intended to have. I may have caught the missing option had someone from the dealership actually taken the time to do a proper delivery of the vehicle by walking through the vehicle and going over the features along with helping set up everything, in which none of the proper delivery process took place. When I first arrived to sign for the vehicle, I had noticed horrible swirl marks in the brand-new paint. After complaining to the dealership, someone apply some hand wax which still left blemishes to be noticed. I still have marks on the fabric, the steering wheel and other areas that are not acceptable. I paid over $100k to have a service of buying a used $5000 vehicle from a used car lot, NOT the Cadillac experience I had envisioned. I would like someone from Corporate to reach out and make this right, this kind of business is not good business and should not be allowed. I have tried reaching out to the GM Phil, not once will he take my call or return my call.. I guess they pulled a fast one on me and have my money so they are gone out of the picture.. I would like the original intended vehicle as I had anticipated, blemish free.
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