Extremely helpful - Mmanahan
Matt was so helpful in my experience. I had just moved out of state to start a new job but Matt was able to deal with my limited schedule and communicate with me to help me get the car I wanted.
Denecker of Middlebury Colleen Skeffington - Wanda Bishop
I was very impressed with my sales person she knew how to make me feel very comfortable and was very helpful answered all my questions, she knows cars and made my choice of my new car very enjoyable and she fantastic to work with! So I will send my friends and family to her! Thanks again ! Wanda Bishop
Great team - Dllynchy
My wife and i purchased a car years ago (from Alderman's) and I wasn't that happy with the whole process then . I figured we give them another shot with are new Buick and glad to see they have made some great changes .we we're treated very well and the new kids room is awesome. are 3 year old grandson loved it!! customer service is very important to me when I'm spending 30 ,40 or even $50, 000 on a car .and I'm glad to say Alderman staff is doing a good job of that now in the past I wouldn't recommend them and they got a bad rep . Today I'd give the 5 stars and would be happy to buy from again ( hopefully a Corvette next)
You get a straight game of pool. - BlownZR2?
I'm not a typical car consumer. I know going in what I want across the board. Lay it out there. You get an honest answer. Its business not personal. I don't want to grow old there. Do your research. You wont find many sales departments like this one anymore. There used to be several in Vermont. Not any more. Their service manager is also a well educated personable professional that runs an honest shop. They recently moved from the original place to a nice new comfortable place across the street. I would drive a couple hours to get my car serviced there, so buying a car long distance is a given.
exceptional service - happy customer
The service department and sales people are topnotch. I would recommend them to everyone. So helpful and they go above and beyond to make sure you're happy
DOC Fee excessive, low ball trade price - Grnmtman
Saw a 2010 Patriot on their lot. Lots of miles, over 100K.Thought it was strange this vehicle was there.Should have been on one of those "Midnight Auto Sales" lots. Looked at the maintenance records and thought I would chance it.
They tried to low ball me on my Jeep trade. Offered a little over three K.After insisting more,they went up to 5K. They sold my Jeep for 10K or around there. It was listed for 10.
I paid too much for the Patriot.I thought it was listed correctly but found out later, not so. The Dealer DOC Feee is a dollar short of $400.00. My first two car payments went to pay that off.
The Patriot is a total junk vehicle. I have driven it just a few thousand miles and it is throwing codes like 4x4 and ABS and skid control,etc, gas cap. Now I am stuck with a junk that I owe 6K on. The 4x4 will not go into position when the codes decide to pop up.
Fooled me once, you will never fool me again.
Had one repair done under 30 day warranty.Code on dash. They determined it was the gas cap.The vehicle came with a attached gas cap line. They replaced it with a non attached gas cap,the kind you get at Walmart for 6 bucks. That alone sent a red flag to me about this situation.
This was my last time ever - xxxxxxx
This was the last time, I have bought cars from them on Moore then one occasion and I have to say it doesn’t get any better. Dame kids don’t know how to do anything right. I bought a dealer used car off the show room floor that had 900 miles on it I was told that it was the best deal on the lot. So without haggling the price I bought the car. I put 5000 down and bought the extended warranty for another 1000. I could not have made it any easier for them all I had to do was come back the nex day and pick it up. Well that’s when it all went down hill!!!!!! The car was filthy with scratches all down one side and no floor mats. Needless to say I was not a happy person. I had to leave the car for another day with no rental car and make the half hour drive back the next day. Thay did finally get it right but it was not a good experience at all.......
Buying out a lease shouldn’t take more than an hour... - Nomorechevy
My husband and I had leased a car from Shearer and decided at the end of the lease to buy it out. We made an appointment and showed up a little early. We were greeted and told the guy we needed to see was “out on a delivery”and wouldn’t be back for an hour, then seated at a small table. We waited...and waited, check in hand. Salespeople and account people were milling around at the counter, talking and waiting for customers. Finally the guy who greeted us came by and said the other guy would be with us “very very shortly”. About 30 minutes later, he finally showed up. We signed four papers and handed over the check, which took all of five minutes. This is not the way to run a business—there should be more than one closer. We will never lease or buy another car from this dealership. I haven’t felt this disrespected in years.
If you put an inspection sticker on...do the inspection!!! - wildflower
If you put an inspection sticker on...do the inspection!!!