Ed Maxfield IS a Mercedes Expert - ronsheffield
After purchasing 2 Mercedes from Ed @ Tysinger in Hampton, VA, I can easily state that he is calm, patient, trustworthy, highly knowledgable, and most importantly - Ed cares about his customers.
Top Reviewed Specialists At This Dealership
Hyundai Certified Advisor
Mercedes-Benz/Smart Brand Specialist
Audi Brand Specialist
Service techs of distinction - Mac
The service received was thorough and completed in a timely manner. The two Duncan Acura representatives who assisted me, Rodney Anthony and Lynwood Creel, were helpful and accommodating, taking care of details that marked their service with excellence. My car was received repaired, and with a car cleaning which was exceptional, the best I have ever experienced.
Outstanding Service - Audiguy
I had put off buying a car for almost a year because I dreaded the process of buying a carWhen I arrived, I was fully expecting the typical pushy high pressure sales pitch.. To my surprise, it was nothing like that. Instead, it was a relaxed, fun atmosphere, where everyone seemed to love working there.
BTW...if you find yourself in the market for an Audi, I highly recommend Audi Arlington, and ask for Jerry Silva - he's terrific!
The best customer service - cynpor
Hunter and Josh in finance where awesome! This is my
I have purchased from Flow of Charlottesville and will continue to go back to them!
Worst Experience with a dealer - tinku777
I took my Audi A6 for a small touch up paint to the rear bumper. I only have $100 deductible with insurance so even though it was a very very minor scratch I took so it looks shiny. That was the biggest mistake I did. The Audi of Tysons Corner took 4 days to finish the smallest of the job. No loaner car provided. I went back after 4 days to pick up my car. The paint job was ok. But then started my trouble. The car will start but the MMI : multimedia and navigation console and the screen wont come up. When asked, they said since the bumper have to be removed the system`s fuse box is on the back in trunk behind the bumper might have been affected. They checked and cant find anything. I requested for them to look into it. Instead of being apologetic and fixing the issue,they simply said, its a different problem and has to be paid for it to be fixed. I paid for diagnosis even though it was them who screwed up my system. After diagnosis they said it was Sirius XMs fuse which got corrupted. They said it might take few days to weeks to get the shipment from Germany. Without any other option, I had to leave the car with them for repair. They said loaner is provided free. They gave for one day and then charged for the rest of the days I had the car (Didnt inform at the time I picked up). Was later told that for this kind of repairs only one day of car is free of charge. Then came the auspicious day of delivery. I came to pick up my car and was charged a crazy amount (just the fuse was $850, then think about labor and taxes). it almost gave me a heart attack. I had to pay and take my car. Just avoid these guys. There are plenty of other dealers / body shops to go to.
They Just Don't Care! - Kate S
In 2014 purchased a Touareg TDI, from a VW dealership in another state, which regrettably was caught up in Diesel Gate. VW Corporate did pay the Emissions Repair Payment which we were prepared to reinvest in another VW. Family needs changed and we needed a little larger vehicle. Test drove the Atlas which was loaded and comfortable, interested in making a deal. Regrettably, the GM Frank Barksdale felt compelled to make us feel like we should be glad he was giving us any trade-in funds on our low mileage, great condition Touareg. First told us we should be glad we got money from VW by receiving the repair payment. He would be glad to get money. I was glad to get the money, but I was awarded those funds because VW lied and cheated. That decision was made by the courts! I didn't go begging for the funds. Second, he attempted to make his problem mine by stating that "he's had to buy back 2300+ cars." That had nothing to do with our situation. Again, he didn't pay for them, VW had to pay for them in the $14.5+Billion lawsuits. Third, he low balled his trade-in offer by $10K below the fair market value and topped off the discussion with "I have no market for your vehicle." So much for VW standing by their product! And here we were sitting in a showroom under the logos of Maserati, Bugatti, Porsche, Audi, VW, and more. Not exactly cheap cars. We abruptly departed the showroom. Later that week visited two other non-VW dealerships, who gave us better trade-in options and one smack in the middle of the trade values provided by NADA, Edmunds, and KBB. Needless to say, we took the trade and ran. We could have been loyal customers. When living in another state, our family purchased multiple cars from the same dealership because of quality cars and great customer service. Even felt Mr. Barksdale was somewhat sarcastic about our loyalty. His attitude added "salt to the wound." So, left with the sense that we were not important and "They Just Don't Care!"
Great experience with Hasan - Brian B.
Hasan Noman is the best salesman I have worked with over the last almost 40 years. He was professional, courteous, personable and relaxed. We negotiated the price over the internet so it was pretty easy when we did the deal at the dealership. I can't say enough about Hasan in how he guided me to the right vehicle for me. Thanks Hasan!