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I am not a frequent car buyer. I do not enjoy the... - Alex
I am not a frequent car buyer. I do not enjoy the process, but Michael Parrish changed my mind. He was polite, friendly, casual, and responsive…like talking to a friend
He answered every question that he could and then got immediate answers on any question to which he didn’t know the answer. This showed me that he was listening to me and my concerns.
Because I was still shopping, I left his dealership to go look at another car. The contrast between the sales guy at the other dealership and Michael was astounding. Yes, I liked the car that Michael was selling, but I realized that I wanted to do business with Michael because he sold a car the way that I would sell a car…in a direct, honest, and personable way.
Even after the sale was complete and the car was at my house, I had questions about some details about the car, about the registration process as an out-of-state buyer, and about setting some things up with my local dealer. Michael responded immediately with the information that I wanted and needed as if I was still a sales customer. In today’s world, customer service and personal attention are lacking, but Michael provided both abundantly. I REPEAT…after the sale to me had already been made, his job as a salesman was finished, yet he still responded to my questions as quickly as if I were standing next to him at the dealership. Unfortunately for Michael 😊, I keep my cars a long time. I’m still going to hold onto Michael Parrish’s card because I would without question drive the 90 minutes to buy another car from him.
WOW! Great customer service! Jacob Faircloth was... - Matt1234
WOW! Great customer service! Jacob Faircloth was wonderful to work with and made my purchasing my first Range Rover- a breeze! Jacob explained all the options of the vehicle and made sure I was comfortable with it, before leaving the lot. Jacob is very trustworthy and made purchasing the vehicle very smooth! Will be back soon!!
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Took my 2012 Jaguar in for an oil change and described a... - HAMLENS1
Took my 2012 Jaguar in for an oil change and described a chronic HVAC problem. Brennon and the service technician diagnosed a likely cause, recommended a fix, ordered the parts, and installed when the parts came in. System now working fine thanks to their proactive work.
My First Year - skimble7023
This is my first experience with Richmond Land Rover. When I arrived Sam Cates was very professional and knowledgable about the car I wanted to lease. My first year of service was great. they gave a loaner car as not to interrupt my personal schedule.
BEST EXPERIENCE EVER!!!Bought my first LR Defender from... - GQ
BEST EXPERIENCE EVER!!!
Bought my first LR Defender from LR Alexandria and had a great experience. My salesperson Imo was very knowledgeable about the vehicle and was happy to purchase it from him.
The Manager Tyler was very helpful and made a usually unpleasant situation when negotiating very delightful and fun as we went back and forth negotiating.
After a few days had there Encore Specialist Anthony gave me a visit to my home and he showed more quirks and features about my vehicle. He also gave me good information on which is a good Defender owners group to join on Facebook. I got a cool free LR hat too!
I had some software issues with my radio in the beginning but I called service and they showed me over the phone how to reset my radio without going to service. I went back for a few additional items I purchased that needed installed and found service to be pleasant and got my loaner (not a Defender) and when I came back to pick it up the vehicle was washed and cleaned.
I am glad my experience was much more different than most everyone else's, but I usually have very good experiences anywhere I go.