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Thank you Steve! - gc123
Steve was the perfect combination of being honest and upfront about the buying process and yet not pushy with anything (unlike many other dealers). He explained all minute details along with a comprehensive test drive and comparison with other similar models. Just amazingly insightful and supportive throughout the process. Thank you Steve!
Top Reviewed Specialists At This Dealership
Senior Client Adviser
The “advisor” in Sales Advisor - JoyRiding
I bought a CPO BMW from Chris about three years ago. I had such a great experience working with him, a few months later my husband and I bought another BMW from Chris. When purchasing my vehicle Chris understood how much my travel and the cities I frequent. He recommended that I purchase the Road Hazard warranty because of this. Here it is 3 yrs later and I’ve used the warranty for tire issues and just recently for a cracked rim from the numerous pot holes driving in various cities. My cracked rim was replaced instantly and I was back on the road with just paying the deductible. All thanks from the advice of my sales advisor. It’s years later and I’m still saying thank you, Chris!
Three MINIs and counting.. - MrsEGP
The sales and service experiences I have had at Crown MINI have always been very positive. They always want to make sure that you are treated fairly and made aware of the details. My first experience was in July 2014 and I am still very happy. We are currently a two MINI family ( F56s and R60s) and I wouldn't change a thing! I absolutely trust the folks at Crown MINI. The service department is top notch and always makes it right. I highly recommend this dealership for sales and service.
Used Car Manager
Best car buying experience! - AmeliaK
Buying a car with Theo was refreshing and pleasant! After working with another dealer, Theo proved to be customer-focused, friendly, and personable. He helped find the exact car I was looking for, at a price point I was comfortable with, and made the sale without ever being dishonest or pressuring. I will definitely purchase a car from him again in the future.
No remorse... - Phayes
On Wednesday, May 22nd, I purchased a 2014 Mercedes C300 from Mini of Alexandria at 5990 Duke Street, Alexandria VA. It seemed to be a great deal. The car had less than 25k miles and was reasonably priced. I worked with Matt who came across as a great salesman and seemed to be genuine. He even mentioned they always sell great used vehicles because they want great reviews and returning customers. About 4 days after purchasing the vehicle (no warranty was included because they are not a certified Mercedes dealer), I took it to a certified Mercedes dealer who said that the car was in excellent condition overall but had a leak in the engine. A leak that was there for a while based on the residue. I immediately took the vehicle back to Mini of Alexandria to look into the concern. I was told that they would not repair it because it would not have passed inspection if it was previously damaged and they do not honor the standard 5 day return policy in VA. The Mercedes dealer service center made it clear that an engine leak would not have stopped the car from passing inspection so in my opinion Mini of Alexandria failed to effectively diagnose the car prior to its sale (or they did not reveal the repair needed). Ultimately I was stuck with a $1500 repair on a newly purchased car with no remorse from Matt or anyone else at Mini of Alexandria. They even refused to look at the car to access the damage. My advice is to stay clear of this dealer. Once they get your money they do not care about anything that follows. It was very disappointing that they did not do more to assist as it was apparent that the leak was old due to the residue. I'm thankful that it wasnt an overly expensive issue and that I can get it resolved but suppose the repair was more extensive? I plan to seek legal counsel forrestitution as this entire situation is unfair. Do not go to Mini of Alexandria if you want a reputable dealer.