41 Virginia Lexus Service Centers

Today I visited Pohanka Lexus for both annual inspection - Sultan of Lansdowne

Today I visited Pohanka Lexus for both annual inspection and to add new front brakes. My wonderful and extremely active service rep Hetty Stoner greeted me in her usual euphoric smile and proactive professional demeanor. Again I had my worked upon by the excellent Camaou my African brother0-in-arms. Such a wonderful and outstanding mechanic. My 2014 ES 350 with 71,000 miles never looked better and drives even better. I always visit with Miss Tricia head of all Service and with General Manager Gary Whipkey. Pohanka is the diamond imperial of all dealerships and I love the vip treatment even though I am a normal customer who appreciates the quality professional product given to me each and every time since April 2014. Hetty, Camaou, Tricia, Gary and the exceptional expertise at this dealership is cause to keep my loyalty in tact and to never look elsewhere. Rob Rothstein Lansdowne, Virginia 20176

I own two vehicles, Lexus IS250c and ES350. - edkaye53

I own two vehicles, Lexus IS250c and ES350. Since Priority took over the dealership, the service department has not been as efficient as before. Took the IS250 in for work on the trunk supports. I was handed a sheet of paper with close to $3000 worth of additional "things" that the car needed. I had to pre-pay for parts and that took close to a month to arrive. When I finally got the trunk repaired, they charged a surcharge on the use of a credit card to pay for the repairs. Just think... If you had $2,000 of repairs, you would be charged an extra $20 to use a credit card to pay for the repairs. As a result, I will no longer use Priority Lexus in Newport News as my service provider and will not look at them for purchasing a new vehicle.

After having a terrible Sales experience years ago, I... - mmorgan

After having a terrible Sales experience years ago, I decided to give Rosenthal Jeep another chance for body shop service. My experience was even worse this time. after informing me that my Jeep was ready, I came to pick up my SUV, and there was still a dent in the door. Days later, after returning to Rosenthal, once again, I noticed that there was a dent in my front bumper (that was not there before). After speaking to the body shop Manager, he expressed in a very unenthused manner "it must have been hit in the lot". He did agree to fix the damage, but when I asked for some kind of gesture of discount toward the original repairs for my inconvenience and time away work, he said he needed to think about it, and would call me the next day. He never called. The manner in which this situation was handled is inexcusable. Mistakes happen, but there was no follow up, care or concern by the original Estimator handling the job or the Body Shop Manager. An Estimator named Andrew Ross was the only person who ever tried to help me. And my Jeep was more damaged after I left Rosenthal, then when I first brought it in. I will NEVER return to Rosenthal Jeep in Arlington. It's too bad, because I live less than 2 miles from there and they have lost a customer. I will make sure to tell all of my friends and family about my experience. BEWARE of this dealer!

I just purchased my first Lexus after owning Acura... - fscottpeer

I just purchased my first Lexus after owning Acura vehicles for the last 20 years, and chose to visit Lexus of Richmond for service. My first experience with Lexus of Richmond was outstanding. From the moment I dropped off my LX570 I received a warm welcome, they provided their full attention, made me feel as though I am their only customer and I am valued as a customer. Craig Taylor, Daniel Dejarnette, and their team provided world-class service with talented and caring people. They were attentive to my concerns, went above and beyond to resolve any issues and keep me updated on the status of my vehicle, and the team had my vehicle turned around quickly. They clearly explained and articulated what my vehicle needs, delivered when promised, and never made me pay for a part or service that is not needed. These professionals exceeded all expectations, made me a lifelong customer, and I will certainly steer business their way.

Mike G. Needs Customer Service Training - Fem32

So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then." It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed?? VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.

Best Service Shop Ever for Heavy Work Trucks - tuckemail

5 Star service all the way. 4 star on price just because they are expensive, but you get what you pay for. This last visit they found a leak I didn't know I had. Saved me a major hassle with traveling out of town. I love this place. Mike always takes care of me.

Outstanding - David

The best experience I have had from any service provider - ever. Highly recommend and a big shout out to the two who made it all possible - Tamara Shaker and Erick Cosme.