929 Virginia Used Car Dealers

Kashaun was amazing! - sdl7288

Kashaun was amazing! Very kind and patient through all of questions and debating. He made us feel comfortable and never once seemed frustrated with all the questions because he understood purchasing a car is a huge deal and he wanted us to be 100% ready when we walked out of the door. Definitely recommend!! Go in and ask for him you won’t be disappointed!!

Outstanding, compassionate & honest dealership. - Terri

Outstanding, compassionate & honest dealership. This is my second car I've bought from them. Great.

We were very pleased with the service from Shaun - wilsonrosemary98

We were very pleased with the service from Shaun Franck,he was so patient and curtious and during the time of the purchase we loved the way he kept us comfortable and in laughter,we loved that,gave us time to talk in private to discuss the final purchace we would come back and recommend family and friends to Shaun Franck

Always good service and friendly people at BMW - lrp3000

Always good service and friendly people at BMW Midlothian. Car was thoroughly serviced and ready in time

This time I spoke with the service manager about my - Joyner85

This time I spoke with the service manager about my vehicle. He was very understanding and he came up with a plan to see what was going on with my vehicle. Ms. Carmouche was assigned as my service manager. See sent me a link so I could track the status of my vehicle. This way a was not left out in the dark. She was very courteous and polite. When my vehicle was done she texted me that it was ready for pickup. This time working with both the service manager and Ms. Carmouche was a far better experience

Their website uses Edmunds True Market Value for Trade in - Kenjaesmith

Their website uses Edmunds True Market Value for Trade in estimate but they don't honor it and just use the auction value for trade in value which is deceptive and wastes time.

I purchased a Certified Used 2016 Ram 1500 pickup from - rtomhave

I purchased a Certified Used 2016 Ram 1500 pickup from Marlow Motor Company on March 16, 2024. The vehicle was purchased at 80,000 miles. Since that time I have had two service appointments at Marlow Motors with oil changes, tire rotations, and inspections. I have had the battery replaced, replaced the serpentine belt, replaced the CPCH and valve-purge control, and spent $970.50 in parts and labor along the way. Then, on March 3, 2025, after just over 10,000 driving miles in the first year, I was due for inspection. I confidently returned to Marlowe for the inspection thinking that since the purchase of a Certified Used Vehicle, regularity of service and inspections, and just over 10,000 miles of usage in the first year, I would pay my $20 for a successful inspection and be on my way. Some time later while in the waiting room, I received a text telling me that my vehicle had failed inspection and that there were 5 items that "required immediate attention" to the tune of $1683.58. Fourth on the list of these items was "Replace Rear Brake Pads and Resurface Rotos." A service representative soon joined me in the waiting room to further explain that it was the brakes that had failed inspection. The first three items on the "requires immediate attention" list included brake fluid exchange service and four-wheel alignment, and differential service. The fifth item was "replacing cabin air filter" which I was pretty sure did not "require immediate attention" in relation to a state inspection. I asked the service representative what it meant to purchase a Certified Used Vehicle and he mumbled that everything is in working order and safe. When I queried how the brakes of a Certified Used Vehicle could be deemed unsafe with only 10,000 miles of usage, I was told that the inspector did not look at my purchase and service history. I told him that I had lost trust and confidence in Marlowe Motors as my service shop and how disappointed I was in that I was planning to continue my service with them for the vehicle, but now simply wanted my vehicle returned. They had lost me as a customer. For the cost of $22.87 and a failed inspection sticker in my windshield, I went to another local state inspector, paid my $20 and passed inspection. Lesson learned.

Everyone here has been so helpful! - Clarice Savereux

Everyone here has been so helpful! It was such an easy process and LJ Farrell was amazing!

I have been happy with Ken Orr in service he's very - Judyjen59

I have been happy with Ken Orr in service he's very courteous and helpful. Ken has always went above and beyond to take care of me and my car. I love him as a service advisor.

I enjoyed my car shopping experience at Pohanka Acura. - Marketa

I enjoyed my car shopping experience at Pohanka Acura. The process was efficient and smooth because of an excellent customer service that I received from Mr. Yong Kim. He answered all my questions and offered different options for me to consider.

Priority put a Ridgeline on their website and I was - loglislar

Priority put a Ridgeline on their website and I was dropping our jeep off for an oil change, and went to look at the car. I talked to one of their sales people and they said the car had not been processed yet so I couldn't take it on a test drive. So I made an appointment for Wednesday to see the car. It still hadn't been processed. I was assured that It would be available Sat morning so if I got there first thing I would have first crack at it. So after stringing me along for a week they sold it to an employee on Friday. I can't really blame the employee for wanting to buy it. It looked in excellent condition. But once they advertised it on their website, the employee should not have been able to buy it before the general public.

Buying a new car is exciting and Kris Hafner went out of - wheelerteam

Buying a new car is exciting and Kris Hafner went out of his way to make the experience enjoyable and fun. He made sure all paperwork was organized and correct. He spent a lot of time going over features in our new BMW.

Always friendly and curious and willing to answer any and - Btac47

Always friendly and curious and willing to answer any and all questions that I may have.

Excellent service and sales team! - carol.bowman77

Excellent service and sales team! The test drive and buying process was simple and painless. This wasn't my first purchase from them nor my last, keep up the good work!

Joey Foust was absolutely fantastic. - Ronaldbenton1

Joey Foust was absolutely fantastic. Very, very professional and helpful. Same for Sam Pierce and Brett Kody. Thanks Richmond Ford West.

Everything about the process was wonderful with no real - pglbms

Everything about the process was wonderful with no real pressure, but the best part is I love my new Bronco Sport

I was very pleased with my deal on my used truck and with - browndog

I was very pleased with my deal on my used truck and with my salesman Chris Waybright. It was a little more than I wanted to pay but I had a peace of mind knowing that Haley is a big dealer and they have a really good reputation. I knew this wasn't a cast off vehicle from an auction block. I purchased the car remotely and Chris Waybright was very helpful and honest. He also responded every time I texted or called. I was very pleased with the entire experience. Oh and they even delivered it to me.

I recently purchased a 2025 Chevy Suburban from Pohanka - Fbhkhan92

I recently purchased a 2025 Chevy Suburban from Pohanka Chevrolet, and the entire experience was fantastic. Sophie was amazing—she guided us through the test drive with patience and expertise, making sure we felt comfortable with the vehicle. The negotiation process was smooth and transparent, and the dealership was professional and fair. The documentation process was also quick and hassle-free, making the entire purchase seamless. Huge thanks to Sophie and the team at Pohanka Chevrolet for their excellent service. I highly recommend them to anyone looking for a great car buying experience!

I recently purchased a CRV which was coming into the - agonyea31

I recently purchased a CRV which was coming into the dealership. Robert was very professional and personable, and made the experience easy with no surprises. Keith, who closed the deal with the paperwork was just as great. Purchasing at CMA was a pleasant experience. Thank you for the great customer service!!!!

Flow and Robert Tucker were friendly, cooperative, - debbiejlmiller

Flow and Robert Tucker were friendly, cooperative, gracious, no pressure- worked with us in replacing our 19 year old toyota, so our learning curve was (& still is) quite steep. Always offering to explain (multiple times) new technology. Stayed past-closing to accommodate us.

I recently had the pleasure of purchasing my vehicle from - philvz

I recently had the pleasure of purchasing my vehicle from Richmond Lincoln, and I cannot recommend Luca highly enough. His in-depth knowledge of the Lincoln product, unwavering professionalism, and smooth, engaging personality made the entire process not only straightforward but truly enjoyable. Luca’s ability to clearly explain every feature and detail instilled confidence in my decision, ensuring I felt well-informed and valued throughout the purchase. What truly set this experience apart was how Luca embodies the Lincoln brand and the Richmond Lincoln dealership. His commitment to excellence and genuine care for his customers make him a standout professional in the industry—qualities that I will undoubtedly share with my friends and family. Additionally, I must commend Jazz, the financial manager, who worked his magic to secure a car payment that perfectly fit my budget. Jazz’s expertise and dedication turned what could have been a stressful process into a seamless and positive experience. Together, Luca and Jazz represent the very best of Richmond Lincoln, making my vehicle purchase a memorable and hassle-free journey.

They were professional when showing the car and it's - antoinetteaytes

They were professional when showing the car and it's features. It just takes too long to fill out the paperwork. I want to fill like I am getting the best price for a car, but when they have to run back and forth to the Mgr it makes me think, I am not.

Service advisor was very professional and provided - josephnjr73

Service advisor was very professional and provided feedback. Very knowledgeable of services provided and informative.

Looked at the newest CRV hybrid and the salesman was very - Steven

Looked at the newest CRV hybrid and the salesman was very helpful, and made our car shopping experience very enjoyable!

I would like to thank Jerry Royall, Chad Dutrow, Haley - Nanniecox

I would like to thank Jerry Royall, Chad Dutrow, Haley Ford Body Shop, and yours truly DOUG PATTERSON. After talking to each one of you concerning the paint chipping on my 2024 Rav4 front bumper. I was confident that it would be done professionally. DOUG PATTERSON service manager is the BEST. He is helpful, patient and very knowledgeable about his job! Keep up the EXCELLENT work 👏

The associates were really friendly and courteous. - BartS

The associates were really friendly and courteous. Answered any questions I had. Excellent service team.

I am not a fan o f the car buying process but if I have - MyKy

I am not a fan o f the car buying process but if I have to buy a car I would work with Valeria again. Thanks for working with us to make this process pleasant.

Bought my car in for service earlier this week. - Beverly_Hawkins

Bought my car in for service earlier this week. One of the BEST service experiences I’ve ever had. Sarah was my adviser - one of the most pleasant, patient people I’ve had the pleasure of dealing with. She and Nathan (Technician) went above and beyond for me. I don’t know last names, but I hope they know how much I truly appreciate all they did to ensure I was taken care of.

I recently bought a Dodge Charger GT 2021, as a first - yannagrant1011

I recently bought a Dodge Charger GT 2021, as a first Time buyer. Martonio Howard was the gentleman that helped me and made it so easy, we had open communication though out the whole process. He kept me updated with everything and responded very quickly. I would definitely recommend VINSDC to anyone looking to purchase a vehicle and to also first time buyers like myself. I wish I could give this more stars. Thank you Martonio for the great experience!

Purchased my brand new Atlas R-Line after a total loss - Ymstewart910

Purchased my brand new Atlas R-Line after a total loss and from the moment I walked in the door, Jose, Haben and Mariyia made the whole car buying process quite enjoyable. I had no intention on purchasing a car when I walked in but the rebates made it a deal I couldn’t refuse. I’ve since referred 3 other people to work with Lindsay as they made me feel at home and could trust them to not rip me off. Haben and Mariyia are awesome to work with! Highly recommend them both!