SOOO Happy - 1st BMW
We looked all over for the perfect used BMW X3. We actually had a deposit on one at an other place but it hadn't come in yet and I am so glad for that. As we waited I continued to search the internet and one popped up online from BMW Seattle before photos were even available. Michael Brown contacted us and got the vehicle ready fast, we came in and immediately had a good feeling about Michael and the dealership, and the vehicle itself was perfect! Everything about Michael and the dealership made me feel this was the vehicle for me. So I canceled the order from the other place and moved forward with Michael and his team. I have only had the X3 for 5 days and I feel like it was made just for me. We will forever be BMW owners! When the time comes to get another one I look forward to working with Michael he is truly a great person to work with!! Thank you so much for all your help we so appreciate it.
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Internet and Portfolio Sales
Purchase of CPO BMW - ARMYDOG191
I gave this rating because the level of professionalism that Brandon Barlow offered me was phenomenal. He made me thoroughly aware of all my options and didn't rush me in making my decision. Due to his knowledge of BMWs and his professionalism, I didn't at one time question my decision to purchase my vehicle.
Helpful staff - JOHNPAUL56
These folks take care of your auto and do a great job. The staff are polite and genuinely care about your experience It’s comfortable and clean.
condescending Mandy - made to feel at fault BMW
I purchased and had a spoiler installed by this facility, and on the day it was installed, I was not informed that the car had to remain at the shop for 24 hours. I wanted to leave the car there, but there was no loaner car for me to use, and the service dept. informed me that as long as I left the blue tape on the spoiler for 24 hours, it should stay in place, Well, a few months later it started to come up, and after 2 attempts to get the car in for service, I finally take it in and am told I will have to pay to have it fix, by a very snobby, condescending Mandy. She was not willing to have me speak to a manager and the service person, Duane with whom I had been talking to was off of course, and he never returned my call either after I left him a message that day. Anyways, Mandy implied that it was our fault the spoiler was coming up and she did not try or attempt to help figure out a way to resolve this issue but kept saying we chose to take the car home against their recommendations. I expressed to Mandy that I did not feel I should have to pay to fix the spoiler, and she said, that I would have to pick up my vehicle, and there was nothing she could do. When we arrived at dealership to pick up my car, she very aggressively ripped up the paper on the floor and practically threw the key fob at us and I had to ask her if there was anything else I needed to do or sign as she proceeded to walk away without saying a word.
All I know is I will never return to this facility for any service and will never purchase a car from them. I have purchased new, and leased BMW's since 1995 and was planning to purchase an X5 or X6 in a couple years. I will drive to Spokane from now on just to avoid this place.
I felt I was treated very unprofessionally and made to feel that I was a bad person, and had no rights, and it was all my fault, and that I was just bothering them, and they had better things to do.
Gets things wrong all the time - natsmeee
I've had my 2017 BMW X5 for almost 2+ years now and I've had very little positive experience.
@ PURCHASE: When I got the car back in 2016, the experience was as expected. SUPER salesy, I knew what I wanted and once they figured out it was a done deal, the service was meh. After the deal was through, they tried to sell me things I didn't need, and asked for a positive review after. They also told me that they will be sending me my new license plate before my temporary license plate expired... well that didn't happen. They did follow through, after ample complaining by sending someone to my work to give me my plate delivered in person.
@ SERVICE: At my most recent service, I made an appointment but they completely forgot and didn't have me logged on to their books. They did squeeze me in but it was still a very annoying experience. When I went back to get my car, they gave me someone else' form (totally different name, different gender too?!) and had no idea. Maybe that was due to them squeezing me in? Either way, a bit of a mess. The service guy that helped me get my car back was great though and super helpful - so the extra star goes to him.
OTHERS: I have been receiving emails now on how my warranty is over for my "2012 BMW X5"... I have a 2017 BMW so again, they have me mixed up with someone else or can't get their numbers straight. BMW is lucky they have a brand and quality of cars that lure people to buy it, but they really need to do something with their sales reps. Not the brightest people out there at Bellevue.