Sales Service above the rest like the namesake they sell - EVMOORENW
Jared was very knowledgeable on my X5 35d as he owns one. Always great to know that employees drive the make they sell... Also, I truly felt they were as excited to get me into BMW's (my first) as I was. I have been a loooong time Jeep owner and, albeit sad, they assured me I was making the right decision... and they were right! BMW for life... not just because it truly is the ultimate driving machine but because the level of service and knowledge is unsurpassed by any other brand. Thanks, BMW of Spokane... I'll be back for a new one when I give this one to my son.
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Mitsubishi Lancer Evo - SeniorTech55
I came in 30 minutes before bmw of Seattle closed to inquire about the used Mitsubishi Evo they had in and Pat Walker, the client advisor offered to let me test drive the car even though it was close to closing time. He was extremely friendly and helped with any questions I had about the vehicle. I enjoyed his service so much that I came back in the next morning to purchase the car. I would highly recommend this dealership to anybody in search for a dealership with superior customer service
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Complete Customer Care - jordance2
BMW Northwest provides excellent customer service from pre-sale to after sale. I bought a used BMW there in May and have been impressed by their personalized service. The sales person explained key features of the cars and listened to what I was looking for. There was no hard sell. Once I purchased the car, I took it in for a minor trim repair, which was performed at no charge to me. The service department was very attentive, greeting me at the service bay, and directing me to my personal representative who guided me through the process. My car was washed before being returned to me.
When my license plates came in, the service department once again made me feel like royalty with their excellent service.
I visited the dealership for the car, but recommend them for their attention to their customers. The car is great too.
I traded in my X1 for an X3 - beckybond07
We could not be more satisfied with our transaction at BMW of Tri Cities. We felt treated as valued customers and will definitely refer anyone interested in BMWs to this dealership. Eli Reyna made the transition so easy and helped with the technology aspect of everything. We will be loyal customers because of the integrity and thoughtful consideration of Eli and this dealership.
Literally Everything They Told Me was a Lie - Christinacurt
I wanted to purchase or lease a new BMW i3 with a range extender. The dealership didn’t have a new one in stock, but they did have a 2015 used i3. The saleswoman told me the used vehicle was a better deal and that BMW completes and extensive checklist and certifies the safety and quality of the vehicle. Against my better judgment, I agreed to purchase the vehicle.
While I was waiting to fill out the purchase paperwork, I noticed a dent in the bumper and scratches on the rims. They told me they would fix these problems for free and it would only take one day.
While signing the purchase paperwork, the finance manager kept making mistakes. We had to redo at least four forms because he screwed something up. He forgot one form entirely and had to bring it to me at work to sign 3 days later.
Five days after the purchase, the car and steering column started to shake, badly. It was really scary and I felt like I was in an earthquake. I called the service department, who told me they didn’t have an appointment available and that I should go rent a car from Enterprise. I called the the salesperson, who made the service department call me back and promise to look at it the next day.
I brought the car in the next day, and the service department told me they wouldn’t look at it but I could take a loaner vehicle. It took them 12 days days to fix the problem and finish the repairs they promised would only take 1 day. When I went to pick up the car, it hadn’t been charged or washed. When I turned the car on, I got a different engine error. They told me to leave the car, keep the loaner, they would fix the new problem and bring it to me the next day.
When they brought the car to me, there were no more errors but it still had not been washed. I told the service manager everything that had happened and he offered to detail the car for me. That’s it.
The bottom line is I bought a vehicle that BMW certified was in excellent condition, but actually had multiple cosmetic and engine problems. They promised to fix the problems quickly and it took them 11 more days than they said. I will NEVER buy another BMW from them again, and likely won’t buy a BMW again either. They are crooks and sell crappy vehicles.
BMW of Spokane