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Great customer service - Carlyle
I had great customer service with respect to the airbag recall. They contacted me for the appointment, picked me up at my home to drop it off and again to pick up my car. It was finished when they said it would be and they had completely vacuumed it out--. Kevin, my service manager was great! Melinda, Spokane, Washington. 8/20/2019
Best buying experience we’ve had. - Jenn A
Everyone we’ve dealt with has been very courteous & professional. We appreciated the no-hassle buying experience and will go back when the time comes!
Outstanding Service - Philip
Seattle BMW has a top notch Service Department. We are very pleased with the way we are treated and with the service we receive. Very clean and very professional. Outstanding!
Condescending SA Mandy Hicks and Reclusive service manager - dRrate32,1
I don't normally leave reviews, much less negative reviews, I like to brush off bad experiences, even when they cost me time and money, with few exceptions, except when the offending employee, in this case Mandy Hicks tells you to file a complaint and feel free to use her name! So unfortunately I feel obliged to inform future customers about this very condescending, stare-into-your-eyes-with-a-piercing-and-disrespectful-glare, unprofessional Service Advisor of BMW Tricities, Mandy Hicks.
Not only did Mandy Hicks refuse to treat a customer with respect, but she also glaringly interrupted my showroom experience and rudely ordered me to take a 2019 BMW with barely 10k miles on it to Firestone Autocare for an oil change. When this is the only dealer with an open appointment in the short term, and their employee Mandy willingly tells you to take your car to Firestone instead of her shop, it sure speaks wonders to the operation being run here.
As if the above were not enough Mandy then took it upon herself to refuse to allow the service manager to come up and speak with me. I drove for half of my day to this dealership and the service manager would not even come up to discuss the very first oil service on a 2019 BMW. As if it was not enough for her and him that I wasted a whole day and a tank of gas driving to this dealership to honor their service appointment. In the end I even offered to pay out of pocket for the vehicles very first oil change as it was 1000 over the indicator and she had already wasted much of my time here doing nothing for the car, but Mandy refused to move an inch, refusing access to the service manager, and acting like it was too late for an oil change despite the fact that a more pleasant manager of a different department suggested she do something for the situation. Apparently Mandy, and her reclusive service manager, likely instructing her behind the scenes run the show, and I would be surprised if he replied considering he had ample time to easily resolve this on the spot.
After this experience I can imagine why this dealer would care about negative reviews when they have such an extremely unpleasant, dishonest, and condescendingly unprofessional employee like Mandy.
How many times have you had an employee interrupt your sales experience to tell you to bring a new 2019 BMW to a third-party repair shop? Or stare and glare straight into your eyes and tell you to feel free to use their name in a corporate complaint? Simply unbelievable experience here. I would not buy from this dealer nor would I recommend servicing a car here. It is a shame because they had an extremely compelling discount on a 20 model year M340i, something you don't usually see on such a new model, but buyer beware you spend a few hours with sales, and much more time getting a poor experience in service over the life of the vehicle. Is a few thousand or more off on a new car worth being ordered around and disrespected? I spoke to a few customers waiting for their car, and asked if they were happy with the service here? Surprisingly or unsurprisingly the consensus was a feeling of indifference and a belief that it has so far at least been better than waiting a while for an appointment and driving the hours to Seattle or Portland. Well I drove the few hours for the open appointment and wasted my time, I hope this review tempers expectations and saves someone else the wasted time and gas driving here. I sure wish I did my research before coming here.
Oil Change and Purifier Replaced - cahilla93
Back in early June my car notified me that it was time for an oil change, I called Bellevue BMW to schedule an appointment, followed their extension directions to get ahold of the service department and left a voicemail. I never heard back. Two weeks later I get a call from the Service department stating that their records show I'm due for an oil change. So I say, "Yes, I'm aware, I already tried to make an appointment, no one got back to me." They apologize and we continue to schedule my appointment. Low and behold, the next available appointment was in three weeks, but I booked it, and made sure to confirm that I could get pick-up and drop-off service that day. So now my car is overdue for an oil change 5 weeks but better late than never. Finally a month later after my car notifying me of my oil change, it's the day of my appointment (scheduled for 2pm), I check in and I'm told I won't be able to get picked up because it will be too late in the day, even though I confirmed I could be picked up, and even though they assume it will take 2.5 hours to service my vehicle. I'm also told that they do not think my car will be ready the same day... even though it's a simple oil change and air filter replacement, and the service should be done by 4:30 since my appointment was a 2pm. Even giving them the benefit of the doubt they still have time before the service shop closes. After waiting for 40 minutes a service representative tells me that the car will be ready tonight, and I can pick it up even after service shop hours as long as the sales department is open. Now four hours later at 6pm, I still haven't heard from the Service department, I decide to call - no answer, so I leave a voicemail. I wait, call the service associate - no answer, I leave a voicemail. I wait till 7pm, call service department no answer, so I decide to call the Sales department, and I learn that no one from the service shop left keys for me to pick up my car. Therefore I have to wait till the next morning to even find out the status of my vehicle. At 7am the following morning I call the service department, no answer - I leave another voicemail. I then get a ride to the Dealership, walk in, and am told to wait 5-10 minutes to figure out the status of my car. 45 minutes later I'm told it will be pulled around shortly. No explanation of what happened, just that it was now ready to be picked up. I had to wait another 20 minutes to officially get the keys. All in all this is a TERRIBLE way to treat customers. the dealerships level of Customer Service has diminished significantly over the last few years, and I'm disappointed that management isn't doing anything about it. I shouldn't have had to wait for 20hours to get my car after what should be a 2.5 hour service, let alone have to jump through so many whoops to figure out the status of my vehicle. I will definitely deter all friends and family from ever getting their BMWs serviced here, and I regret having given you guys the sale on my car.