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BMW Seattle definitely provides the ultimate experience... - Tim.margo
BMW Seattle definitely provides the ultimate experience of owning a BMW. From buying, owning, and maintaining my car, BMW Seattle went above and beyond to make me feel valued as a BMW owner. The team consistently provided world class customer service which made any service visits easy, pleasant, and delightful.
Staff was very friendly and attentive. Robbie and Jessica... - Tammy
Staff was very friendly and attentive. Robbie and Jessica helped us and were readily available to answer questions. We greatly appreciate the good customer service.
The good folks at BMW Northwest know the meaning of... - BMWGal
The good folks at BMW Northwest know the meaning of personal customer service. They are one of the few independently, family owned dealerships in the area, and there is a difference. Their sales team goes above and beyond to make sure you get the right car at a great price, and their service teams are simply outstanding. I highly recommend them!
First Class All the Way Around – A statement that clearly... - saeord
First Class All the Way Around – A statement that clearly describes my entire experience with the team at BMW of Tri-Cities. This was my second personal transaction with the dealership, 4th family transaction and my 7th BMW since moving to Seattle. This dealership may not compare in size to the ones in my hometown, but boy do they leverage their assets (people & product) to deliver a personalized BMW purchase experience that far exceeds their peers in the PNW marketplace! I worked with a solid, dedicated, and accountable team including Eli Reyna my Client Advisor (this guy knows almost everything you would ever want to know about the car you are considering) , Chris Martinez the Executive Manager (a fair man of high integrity and accountability) Armando the Finance Manager (informative but not too pushy), Wayne the Service Manager (wonderful attitude and defines “Service with a Smile”, Sam in Parts (knows his stuff and is really fun and friendly), and Maria at reception who welcomed me with a smile and always remembered my name.
Given Covid-19, my entire deal was pulled together on-line resulting in a final result that was fair and included every incentive that was available to me. It was presented in a timely, responsive and easy to understand format. The team worked around the clock via email and phone responding to all my questions and requests in a professional and timely manner. I have to say that it was really fun working with them! As I have always done when leasing a new car, I reached out to the local dealerships in my area to test drive and measure their purchase experience. This time it include BMW Seattle and BMW of Bellevue. Yes, they represented the BMW brand well, but BMW of Tri Cities knocked it way out of the park leaving them both far behind! I did not feel like a number but a respected lifelong client in every stage of the process.
In the end, the delivery of my new BMW was flawless. I walked into the dealership, excited and content with the deal put together by the whole team, quickly finalized the paperwork and was introduced to my new BMW ready to drive home. Now let me tell you about that drive home. One of the greatest benefits of buying my car from BMW of Tri Cities was that drive back home to Seattle. It was thrilling driving from the desert community of Richland on a beautiful summer day back to Seattle through the gorgeous winding roads of the Gorge and the mountain pass. It really adds to the entire purchase experience when you can enjoy your first drive with such a variety of road conditions.
Bottom line is that you cannot leave this dealership out of your consideration if you are in the market for a BMW or an Audi. For those of you concerned about the distance if you are not local, I can assure you it is totally worth whatever arrangements you have to make to pick up your car from Richland, WA. I have been truly convinced that this is the dealership that sets the standard to beat for the rest of the dealers in the PNW!
They made it right. - abenedetti
I recently started the process of working with this dealership to lease a car. My initial go at this process was very pleasant and routine with the sales person Andy, up until we got into financing. Unfortunately we were treated very poorly in financing, and felt that, in spite of significant effort on our part not to waste anyone's time (including our own), to make sure we understood the figures, we were mislead. When we attempted to express that, we were treated dismissively and with sarcasm and disdain. So much so that after 6 hours and at 1030pm at night, we left without taking delivery.
The next day one of the mangers of the dealership Corey Francalangia reached out to my by phone and listened to my story. He was empathetic, and expressed concern and dismay as I shared our experience. I honestly thought it was a courtesy call and that would be the end of it, but Corey followed up via email several days in a row, requesting the opportunity to make it right. As the conversation progressed, I began to realized he was serious about rectifying the situation. He put together a deal that was much more in line with our expectations and I cautiously made my way back in to see if it would come to fruition.
My second in person experience was wonderful. I worked with a truly sweet and kind associate in financing, Joyce (highly recommend if you can wait for her to assist), the sales person Andy was so engaging and answered all my questions. All along the way each of them, Corey, Andy and Joyce thanked me for giving them a second opportunity to provide me with an excellent experience and for my business. I left happily with a car that I am excited to drive.
I have been in customer service in fiance myself for 20 years and I have enormous respect when a company can take a bad situation and truly work to make it right. If you go to Bellevue BMW, look up Andy, Corey and Joyce.