Knowledgeable staff. - LUCKYINIDAHO
Thanks for our new BMW. Great deal, great sales and support staff. No high pressure and lots of information so we could make good decision. Our salesman Joe Sukin worked cheerfully in pouring rain.
Top Reviewed Specialists At This Dealership
gracious to the max - damsel in distress
drove my volvo with a flat tire into the BMW dealership where Josh and his colleagues not only put on my spare but repaired an unnoticed leak in another tire as well and charged me a whopping zero. It was unbelievablty gracious and kind and saved me a tow and woe.
Internet and Portfolio Sales
Excellent Car Buying Experience - Chuck & Venita
We have purchased several vehicles from BMW Northwest. In all cases, the deals have been very fair, and the personnel with whom we dealt have all been top notch. Our more recent buying experience was, again, with Larry Williams. He is a consummate professional. Worked extremely hard to locate just the right vehicle for us. He is an excellent communicator, and a fine gentleman. At the same time we were purchasing a new vehicle, we had one in for service. Our service advisor, Jon Buckley, is a pleasure to work with. Thoroughly explained everything about the service being received, and able to answer all questions fully. We will gladly recommend BMW Northwest, and the two gentlemen mentioned above whenever the opportunity presents itself.
Fair price great staff very nice car - NEW CAR OWNER
Bought 2017 BMW 530 at a fair price and tradein valuation. Staff was exceptional through two test drives and during the purchase process making it fun and easy as well as staying several hours after standard closing time to complete paperwork and car delivery. Nice to have a local BMW dealership that is competitive, courteous and responsive.
$25K repair estimate to fix my “Cat Banks”. - STR
I dropped my M6 off for service at Bellevue BMW to diagnose the “increased emissions” service message tied to my check engine light that went “on”and was informed by my service representative who obviously knew little to nothing about cars that my “cats” (and upon further probing) “cat banks” had failed and the repair estimate to replace both headers that each include an integrated catalytic converter was estimated to be $25,000.
Thank god I drove one more block to Strictly BMW who correctly diagnosed the issue to be a failing battery that supports the emissions system. My M6 was fully repaired by Strictly BMW for $800 which saved me from needle spending $24,200 plus tax to replace parts that in point of fact had not failed
Needless to say the experience left an increadibly bad taste in my mouth and as a person who is accustom to purchasing expensive cars I will never again patrianize this dealership.
One final comment for the Service Manager.....YOU, and not your 20 something service advisor who obviously did not understand your company’s assessment as to the problem with my car, should have contacted me to walk through and explain your company’s $25,000 repair estimate.
BMW of Spokane