First Service on my New 2018 X1 - Captain Steven Rogers
I brought my new 2018 X1 in for its first oil change and service. I love BMW of Seattle! Denise took awesome care of my wife and I. She checked us in and got us a ride to Pikes Place Market and arranged to have us picked up when our car was ready. It was just like clock work. First class Service, First class operation and a First class staff!! Thank you Denise! You did an awesome job! Shannon and Tony Fantastic job with your Service Team. Getting your car serviced at BMW of Seattle is pretty Seamless. If you have not tried BMW of Seattle for service, you should! They are the best BMW Service Department on the West Coast!
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rip Off - hpaul29
I recently brought my daughters car in for service, I was already diagnosed the vehicle and had the codes, I was quoted $700 by a local dealer who recommended I take it to the Blw dealer in Spokane, here I was initially quoted $1400, after some haggling I was told I would get 10% off, I played this , told the service writer Steve to call me to get paid, he gave my daughter a loaner, when the car was fine, he tried to bypass me and sent the car to my daughter with a $1900 bill, I am out of state so I called Steve. He called me and stopped the price tk$1500, I told them the agreed price was $1300 and I would sue them, which I would, he called me back later with a final I’ll of $1296 + tax, his rationally for charging me more was , he had given her a loaner so that’ should account for something, and he had done oil change, which I did not ask for because we had done the oil change two months before, I am positive I was treated this way because I am a black man, he figured I would just lay down and take it, I had thought those days were over, I ama college educated black man with over 30 years experience with a car dealer, I know the cost of these parts, and labor cost, I know you must make a profit, but not on the backs of young college kids or older black men.
Came for the car left with an experience. - Yeti Construction
From my first interactions with Brandon over the phone to my. To walking into the dealer ship to leaving with our new to us car. Everyone was amazing. Super friendly great experience all the way around. And to top it off we now own our first BMW. Customer service was amazing all the way through and has been one of the if not the best dealerships I have been to. We will be going back when we are ready for our next BMW. I wish I remember the name of the guy that helped us go through our car. He was amazing and knew the car in and out. We really appreciated the time and respect that comes from everyone from the dealership.
condescending Mandy - made to feel at fault BMW
I purchased and had a spoiler installed by this facility, and on the day it was installed, I was not informed that the car had to remain at the shop for 24 hours. I wanted to leave the car there, but there was no loaner car for me to use, and the service dept. informed me that as long as I left the blue tape on the spoiler for 24 hours, it should stay in place, Well, a few months later it started to come up, and after 2 attempts to get the car in for service, I finally take it in and am told I will have to pay to have it fix, by a very snobby, condescending Mandy. She was not willing to have me speak to a manager and the service person, Duane with whom I had been talking to was off of course, and he never returned my call either after I left him a message that day. Anyways, Mandy implied that it was our fault the spoiler was coming up and she did not try or attempt to help figure out a way to resolve this issue but kept saying we chose to take the car home against their recommendations. I expressed to Mandy that I did not feel I should have to pay to fix the spoiler, and she said, that I would have to pick up my vehicle, and there was nothing she could do. When we arrived at dealership to pick up my car, she very aggressively ripped up the paper on the floor and practically threw the key fob at us and I had to ask her if there was anything else I needed to do or sign as she proceeded to walk away without saying a word.
All I know is I will never return to this facility for any service and will never purchase a car from them. I have purchased new, and leased BMW's since 1995 and was planning to purchase an X5 or X6 in a couple years. I will drive to Spokane from now on just to avoid this place.
I felt I was treated very unprofessionally and made to feel that I was a bad person, and had no rights, and it was all my fault, and that I was just bothering them, and they had better things to do.
Literally Everything They Told Me was a Lie - Christinacurt
I wanted to purchase or lease a new BMW i3 with a range extender. The dealership didn’t have a new one in stock, but they did have a 2015 used i3. The saleswoman told me the used vehicle was a better deal and that BMW completes and extensive checklist and certifies the safety and quality of the vehicle. Against my better judgment, I agreed to purchase the vehicle.
While I was waiting to fill out the purchase paperwork, I noticed a dent in the bumper and scratches on the rims. They told me they would fix these problems for free and it would only take one day.
While signing the purchase paperwork, the finance manager kept making mistakes. We had to redo at least four forms because he screwed something up. He forgot one form entirely and had to bring it to me at work to sign 3 days later.
Five days after the purchase, the car and steering column started to shake, badly. It was really scary and I felt like I was in an earthquake. I called the service department, who told me they didn’t have an appointment available and that I should go rent a car from Enterprise. I called the the salesperson, who made the service department call me back and promise to look at it the next day.
I brought the car in the next day, and the service department told me they wouldn’t look at it but I could take a loaner vehicle. It took them 12 days days to fix the problem and finish the repairs they promised would only take 1 day. When I went to pick up the car, it hadn’t been charged or washed. When I turned the car on, I got a different engine error. They told me to leave the car, keep the loaner, they would fix the new problem and bring it to me the next day.
When they brought the car to me, there were no more errors but it still had not been washed. I told the service manager everything that had happened and he offered to detail the car for me. That’s it.
The bottom line is I bought a vehicle that BMW certified was in excellent condition, but actually had multiple cosmetic and engine problems. They promised to fix the problems quickly and it took them 11 more days than they said. I will NEVER buy another BMW from them again, and likely won’t buy a BMW again either. They are crooks and sell crappy vehicles.