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Customer service was far lower than one would hope for at... - Former BMW owner
Customer service was far lower than one would hope for at a BMW dealership. When I asked about being slightly over on mileage and what BMW would pay for versus myself my service advisor made no attempt to help solve the problem. When I got upset he put in the documentation that I refused to sign the authorization, which he never asked me to do. Then at the end because I chose not to pay $400 to change out two air filters my vehicle said that service was “over due” even though I had gotten the oil change. I then went to the service area manager and I asked him about it and he agreed to reset that so my advisor yelled across the room from his desk to where I was by the door closesest to Costco for the manager not to change that. There is always more to the story, on both sides, but bottom line his false documentation that I refused to sign the form and his yelling across the room to have the service manager hot help me pushed me to get rid of my vehicle. I have been driving a BMW for almost 7 years and I got rid of it the next day for a vehicle where the service would be better.
They are very fast clean and friendly. The service was... - Chris J
They are very fast clean and friendly. The service was excellent and fair. I had to get my car shipped in from out of state and they had it delivered, detailed, and ready within a week! Ask for Nick
This is the 3rd BMW I purchased from this dealership. I... - dcn
This is the 3rd BMW I purchased from this dealership. I always had a great experience. Ashraf Aried (Sales) and Andy Chau were great and I was pleased with the final deal. Great experience overall.
Pretty poor experience. I had an appointment to test... - jges
Pretty poor experience. I had an appointment to test drive a vehicle and the sales person didn't even show up. When I asked to test drive the vehicle the told me that they did not have any in stock. It was a huge waste of time. Why make an appointment and not have the vehicle in stock, or show up. Extremely disrespectful of my time. I would rather drive to Seattle and purchase a vehicle there.
First Class All the Way Around – A statement that clearly... - saeord
First Class All the Way Around – A statement that clearly describes my entire experience with the team at BMW of Tri-Cities. This was my second personal transaction with the dealership, 4th family transaction and my 7th BMW since moving to Seattle. This dealership may not compare in size to the ones in my hometown, but boy do they leverage their assets (people & product) to deliver a personalized BMW purchase experience that far exceeds their peers in the PNW marketplace! I worked with a solid, dedicated, and accountable team including Eli Reyna my Client Advisor (this guy knows almost everything you would ever want to know about the car you are considering) , Chris Martinez the Executive Manager (a fair man of high integrity and accountability) Armando the Finance Manager (informative but not too pushy), Wayne the Service Manager (wonderful attitude and defines “Service with a Smile”, Sam in Parts (knows his stuff and is really fun and friendly), and Maria at reception who welcomed me with a smile and always remembered my name.
Given Covid-19, my entire deal was pulled together on-line resulting in a final result that was fair and included every incentive that was available to me. It was presented in a timely, responsive and easy to understand format. The team worked around the clock via email and phone responding to all my questions and requests in a professional and timely manner. I have to say that it was really fun working with them! As I have always done when leasing a new car, I reached out to the local dealerships in my area to test drive and measure their purchase experience. This time it include BMW Seattle and BMW of Bellevue. Yes, they represented the BMW brand well, but BMW of Tri Cities knocked it way out of the park leaving them both far behind! I did not feel like a number but a respected lifelong client in every stage of the process.
In the end, the delivery of my new BMW was flawless. I walked into the dealership, excited and content with the deal put together by the whole team, quickly finalized the paperwork and was introduced to my new BMW ready to drive home. Now let me tell you about that drive home. One of the greatest benefits of buying my car from BMW of Tri Cities was that drive back home to Seattle. It was thrilling driving from the desert community of Richland on a beautiful summer day back to Seattle through the gorgeous winding roads of the Gorge and the mountain pass. It really adds to the entire purchase experience when you can enjoy your first drive with such a variety of road conditions.
Bottom line is that you cannot leave this dealership out of your consideration if you are in the market for a BMW or an Audi. For those of you concerned about the distance if you are not local, I can assure you it is totally worth whatever arrangements you have to make to pick up your car from Richland, WA. I have been truly convinced that this is the dealership that sets the standard to beat for the rest of the dealers in the PNW!