16 Washington Cadillac Dealers

have to state, up front, I am a bit ashamed to write - rhl

have to state, up front, I am a bit ashamed to write this review. My wife is a prosecutor in San Diego and I am a criminal defense attorney. We see the worst that the human race has to offer on a daily basis. I was very uncomfortable purchasing a car online and sight unseen. I was very skeptical every step of the way during the purchase of our 2025 Optiq and did everything in my power to take every precaution, as we assumed the worst was going to occur and took prophylactic steps to protect ourselves and our funds. I could not have been more wrong. Cadillac of Bellevue had the exact configuration of the vehicle we were looking for. The only other Optiq that came close was in Orange County and that Cadillac dealer gave us the run around and lowballed our trade so we started our search which led us to the State of Washington, over a thousand miles away from San Diego. David, our salesman and Ali, the finance manager could not have made the transaction any smoother than they did. They both indulged my insecurities and worked with me to allay my concerns. Most importantly, the deal we negotiated from Cadillac of Bellevue--even with the transport to San Diego County--was demonstrably better than that which we were able to negotiate with our local dealer or the dealer in Orange County. I would recommend this dealership, generally, and David and Ali, specifically, without hesitation. My wife and I applaud them with both hands.

I would like to update my previous review. We had a... - Adam Lorenz

I would like to update my previous review. We had a complication with our Tahoe order do to this crazy market and the lengthy order time for the vehicle. Titus-Will came through in the end even though they basically could have sold the vehicle to someone else for $5,000 more. Thank you for your commitment to customer satisfaction. I would happily recommend Titus-Will to all my friends and family.

Super service & super response. - Mike Ellis

Super service & super response. KevinHogan is tops, so supportive. Helped me way beyond the call of duty!

This was my first experience with your dealership and my - Lisa

This was my first experience with your dealership and my first experience with GM. I recently purchased a used 2024 Buick Envision. I was given seven days to decide if I wanted to keep the vehicle or return it. It was a former rental car. So, I felt it was important to get it inspected at a GM dealership. I tried to make an appointment online and TJ called me to discuss my appointment needs. TJ explained that he didn’t have an appointment until way after my window of opportunity. I explained the tight timeframe to get the vehicle inspected and he made it happen. I appreciate TJ and your service department for your dedication to customer service. This was the best experience I’ve had at a dealership ever. You have completely won my business going forward. Thank you so much! I look forward to working with your dealership in the future.

This is the worst place ever! - waadams233

This is the worst place ever! Almost 2 years ago I was told that my rotors needed to be changed. When I asked for them back I seen they looked brand new. Cost me $1,500. With a 2 year warranty. Now all four of my rotors need to be replaced I had the back ones done that was $1,100 and the front ones need to be done also.! So I took it to Larson because I'm still under a 2 year warranty .I was told that they were not going to honor my warranty. And pretty much told me it was my fault that my rotors didn't last two years. I was told in order for them to replace them rotors they have to be cracked in half. You cannot trust these people at this dealership they are all about screwing you over and not helping. Obviously either they put on junk rotors or I don't know what happened . I took my rear ones too tiny's automotive. And I'll probably be doing the same for the front because they need to be replaced. And they offer a 3-year warranty so take your business tiny automotive. They won't screw you over

Quick, knowledgeable, friendly and always on time and - strawnkeri

Quick, knowledgeable, friendly and always on time and ahead of schedule with my services. I have been going to them for over 10 years and will continue to do so. Highly recommend for purchases and service

Our 2016 Sonata's engine failed and it was covered under - KWolfe

Our 2016 Sonata's engine failed and it was covered under a recall. The engine was replaced, no questions asked. When we went to buy a new Sonata this year, our sales person was friendly, knowledgeable and not at all pushy. Every time I've brought a car in for a recall or service, I've never felt pressured to have an unnecessary service. Sometimes the service takes longer than anticipated, but I've always been advised in a timely manner and once they even gave me an uber to go shopping.

Arrived today for 0815 appt scheduled in person back in - haanjan

Arrived today for 0815 appt scheduled in person back in November 2024. Also visited parts department with service advisor at that time to ensure the necessary parts would be available. I needed drive belt replaced as recommended in owners manual. I also asked to change out water pump at this time per my research I did for belt replacement. today they had nada!! The desk person was friendly but clueless. Lee the runaround begin! I called it and walked out. I’m glad I did. I just finished reading reviews and am not surprised by all the dissatisfied customers.

The service crew are great. - Sonny

The service crew are great. They address your issues and then show you the reason why they want to make it better. They just don't say you need an air filter change, they back it up by showing you the old filter that looks like it was soaked in dirt and dust with bugs. Then you start to understand the value of maintenance and are secretly embarrassed. Keep up the good work Service Dept.

Excellent Service - bmwyler

Raymond and the UAC staff were very friendly and patient while my husband and I were looking for a new car. Raymond took a look at the list of what I wanted in a car and, unlike all the other dealerships in Ellensburg, did not waste my time by showing me anything over my budget or that didn't match my criteria. I was looking for a car to replace one that was totaled in an accident, so since I currently had no car, Raymond drove the vehicle I wanted to test to my house and let me take it out for a drive with no pressure to buy. When my husband and I found our dream car at UAC, Raymond and Holly made the buying process extremely easy, and we did not feel rushed to sign any documents without thoroughly reading everything. In short, the friendly staff here was great at working with our needs and allowing us to purchase what we needed without pressuring us to purchase additional services that were not needed. This is the best dealership in Ellensburg, hands-down!

We bought a 2025 Optiq. - ChrisAnne

We bought a 2025 Optiq. Our sales experience with Jameson was great and his manager Keith was a “straight shooter”. No high pressure tactics which we appreciated. We recommend this dealership without reservation especially after two bad experiences with two other (not GMC) dealerships while we were shopping. And, we love our beautiful new car!

Service work was fine. - Tieton Steve

Service work was fine. Truck is running fine. Expensive as expected. Service writers are not as friendly as the parts or office staff.

I went on Memorial Day to purchase a new car. They had... - BelindaS

I went on Memorial Day to purchase a new car. They had the car I have been wanting forever, so I test-drove it and it drove like a dream. The clutch felt brand-new and it was smooth and quiet. When I went to go pick it up the car was dirty, there was over spray all over my car because they painted parts of the car while they were still attached to the car and my clutch was almost completely worn down. I took the car because I didn't want to drive my old car anymore and got halfway home when I realized there was no license plate on my car so I had to turn around and drive back to the shop to get the license plate. I get back on the freeway and the car is all over the road so I'm driving like a drunk. Well the cops thought I was drunk too so I got pulled over for a DUI and had to do a field sobriety test and people were driving past watching while I'm walking the line and touching my nose. After blowing a 0.0 the cops believed my story about the car. I drive the car home after and the check engine light comes on not even 2 hours after I picked the car up at the dealership. They were closed by this time so I decided to take the car back in the morning to have them fix my clutch and get the alignment fixed. It took them 4 days to look at it and tell me they weren't going to fix anything on the car. I sat down with the sales manager, Rich, and he told me that legally he couldn't do anymore free work on my car and he assured me that noone in his company ruined my clutch and he was as puzzled as I was about it. He was very rude to me and kept looking at his watch like I was wasting his time. I took the car and didn't even make it home with my clutch. I was stuck on the side of 405 waiting for AAA to come and pick up my car. I called to leave a message for the sales guy I bought the car from and the guy that answered the phone couldn't figure out how to send me to voice mail. He was also very rude to me. I am seeking legal counsel on this matter to see what I can do because those xxxxxxxx screwed me ROYALLY.

Service Dept has gone to crap since Ed Ring left. The... - CTSjones

Service Dept has gone to crap since Ed Ring left. The people that work the front service booths are most arrogant folks I ever met that are in "Customer Service". I'd rather take my car to Meineke than deal with those xxxxxxxx at the front service booths. Buh-Bye Bill Copps.