Cadillac Escalade Vandalized at this Dealership - ec1
I wanted to buy a Cadillac Escalade from this dealer in October 2019 at the time, it was Doug's Cadillac, but the salesman was not very helpful. So, I went and bought a 2015 Cadillac Escalade Premium with very low mileage in excellent condition, very nice, from another dealer. The same salesman from Brotherton Cadillac NW called me later wanted to find out if I got a car, and I told him yes. Not long later I got a card in the mail from this dealership to bring my car in for a brake vacuum recall. I brought it to them, 30 minutes later they told me the car was ready. Right after I drove home, which took me about 15 minutes, I noticed scratches on the bottom inside panel of the driver's door. I found scratches on the rear bumper, on the inside panel of the rear driver's side door, on the back of the center console, on both the inside panels of the right and left pillars, on the outside of the driver's door window. I found a major gouge and various scratches and dings on the inside panel of the rear door. I found several major scratches on the top rear of the vehicle. The evil person who did these damages make them look like wear and tear, but the problem is none of these damages existed at the time I dropped off the vehicle. I purchased it specifically because it was in excellent condition, and for the four months I own it, it had been in the same condition right up until after these guys worked on it. I went back the same day to report the issue to the general manager, but he didn't believe me. I reported it to the Police as vandalism a couple days later, but they told me they couldn't help because I waited, and that I should have done it the same day. Whatever their motive, it is wrong and unacceptable. These guys are giving a bad reputation to the Cadillac brand. I would not suggest anyone to take their car to them for service especially if you didn't buy from them. They are evil and not to be trusted at all.
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