Very satisfied with the personnel and the service - REBECCAMOHR
I've been buying vehicles at Tom denchel for quite a number of years and they do my service also I particularly like that they wash my vehicles when they service them they are very accommodating and try their best to make everything just like you like to have it
Top Reviewed Service Specialists At This Dealership
Oil change - PASCOCONTROLLER
The team did an excellent job of getting me in and out! Hot coffee on a cool morning and WiFi to keep me entertained. Excellent job!!!
Quick Lane Service Advisor
Quick Lane Manager
Stellar Service Every time! - Surfsidejess
This is wayyy over due! Chad James deserves the loudest of shout outs! I called a couple of months ago with a strange request regarding an insurance issue. He listened to my story and not only answered my questions, but also sent very useful information about my car so that I could fix the issue with said insurance. He was very knowledgeable, personable and made sure all my crazy questions were answered. We need more people like him in the sales/customer service world! 2 big thumbs up and a promotion is recommended!
Travelliing through the area needed help got amazing service - Shannon10
I had rented a new Ford 250 to travel to California and pick up my horses - 2050 mile round trip. I have driven p up trucks before, but not a diesel.
Was advised by rental Co Agent that I would have to insert 2? small containers of Diesel fuel additive within the first 500 miles. Was confused about the process. Saw Lakewood from the highway decided to ask someone there about buying additive. Drove up and talked to employee Sam. Very friendly and approachable person. He checked with several knowledgeable people in the shop. It was determined that a gallon should be inserted and would last 5000 miles. That was promptly done. When I insisted in paying for the additive Sam said it was free. No amount of pressure worked in my wanting to pay. I was going to bill the rental agency. I told them that Lakewood is a great group of people. Their kindness and treating me like I was a valuable customer, when I was not, was a thermometer of their approach to customer satisfaction.
If you are looking for a Ford car or service I strongly suggest you go to Lakewood. They made not only my day, but my trip. Shannon Sylvia Blaine, Wa
Service Department - Wayne07
I would like to commend the Service Department and specifically the Technican Byron for the excellent work in troubleshooting and repairing my wife’s Ford Explorer. He explain what he did and eased a lot of stress for me and my wife.
Excellent Quick Lane Service, impressive! - Jeff B
My Escape was serviced quickly, as scheduled, received "the works" package, washed and vacuumed. The advisor was very helpful, reminding me of my Service Program benefits, and indicated the rear window wiper blade and the total package expense would come to "zero". Excellent ! Thank you! Jeff B.
Commercial Fleet Advisor
Winning - Gmoneyy56
I like winning and i will continue to bring my vehicle in for the winning team. They always welcome me with a smile. Thank you
Great Experience - MJK
I just wanted to write a quick review about what a lovely experience I had in the Service Department. Everyone was fast and friendly and I drove away in a clean, vacuumed vehicle. To top it all off, my punch card was full so it was FREE!
Great Service Dept - Poophead
Both my wife and I have had our ford's serviced here in the past two weeks. Ric Gaddis was our primary contact and defines professionalism, respect and courtesy all with a big smile.
I don't get oil changes all that often but when I do, Five Star and Richard Gaddis have my business.
Oil chabge to new truck - Tom E
We were in getting our 2013 Explorer serviced. Sunny day so we started looking at tucks. Our King Ranch is 12 years old but we loved it. Then there it was. A king ranch. Same color. A week later we drove it away. Super nice folks. Wanted to make a deal. We felt respected and treated fairly. My experience with Price Ford is a 5 star since they opened their beautiful new store.
Great service from Greg! - HappyF150
Greg did a great job working me into an already busy schedule and made sure I had a loaner vehicle for my daily use. He called me regularly to update me on the progress with determining the problem with my F-150 and what the cost might be for the repairs. He went the extra distance to show me the damaged parts so that I could better understand what had happened to the parts in causing the leak. It was a pleasure doing business with him.
Great Service - sottd132
The Service I currently receive on my Lincoln MKX and attention by the staff will be a major factor in purchasing a new Continental vs a Mercedes E class. The dealer is close to home ad the service exceeds what I get from my local Mercedes dealer on my other car. This service level was our reason for purchasing a Ford Escape AWD SE for our son to drive.
Purchase of Chevy Avalanche - Fitzpaths
RICK Rickert was an awesome salesman. Very personable and helpful in meeting our price expectations. Vehicle was very clean and ran as smooth as a baby's bum
THANK YOU very much Rick. H ed even sent us a picture of us with our new truck.
Excellent service - James
The service was excellent, but I have to say the waiting room could use a bit of work, and maybe a couple tables. I have to admit I was a bit confused by the layout of the vehicle check-in, as such I simply parked out front. ;)
On time oil change - Ischman
I was able to schedule my first service (oil change) appointment on a Saturday morning, which was convenient for me. They got my FLEX in and out quickly, in the time-frame they estimated. Thanks!
Glad I bought my car at Gus Johnson - Tim Z
Impressive how you have service coordination down to a science. It was fast and efficient, and even though I was only expecting $49.95 for "The Works" Oil Change pkg, and it came to $54, it was quickly/satisfactorily explained by the cashier that the Pkg only covers up to 5 qts and the Escape took 6 so the extra charge made sense. It would have been nice if that was mentioned up front that this car takes 6 just to avoid the surprise when I paid the bill. Past oil changes were always done when you had the $39.95 promo going so maybe I did not notice that I was not charged for the extra qt. I expect this car to last over 20 yrs like my last one :).... but if not, I will definitely go back to Gus Johnson Ford first!
Worst service ever! - disappointed
I have never had such bad service. I took my car in over a month ago. Each time the service rep gave me a date it would be complete, that date was missed. (more than 5 times) Several times the rep was supposed to call me with an update, and that was also missed. There was an excuse every time. I have never been treated like this from my old ford dealer in Tacoma (Titus Will) Even with the long drive, I will now go back there. I do not expect to return to Awesome Ford again. I was considering switching to Awesome Ford before this disaster in service, and thinking about time to purchase a new car. Not from this dealer! Finally got my car back. Have to say, the end product was good. Just the in between time was so poor. At least they caught the problem with miss-installed parts before I got it back.
The right guys for your Ford - bbrennerxx
Jess helped me and continues to help with their professional expertise. Jess has always treated me right by informing me on advice of repairs. Go Jess
Sunset Ford works on E450 RV chassies - RetiredTeacher
Friendly and knowledgeable employees. Shop is able to work on large trucks and RVs. Dropped off without an appointment and they got it done in 2 days.
Sync3 Update, technology help; front wheel bearings - Minimalist
Bickford Ford has distinguished themselves with me because of excellent recent services on two vehicles and today's support on our 2017 Ford Transit Connect (TC). Today was handled in a personal and informative way by Michael Holden, Technology & Delivery Specialist, and this careful attention reflects the service experience we've had recently on both our 2008 Ford Ranger FX4 and the 2017 TC.
By itself, a Sync upgrade may not be a big deal. But in this case the version changes we needed for the early 2017 vehicle were a huge file size and it simply did not work over the network at home. But Michael also made sure I understood what was included in the new user interface and gave me pointers on future updates too.
In the service visit last month, we had several suspicions about needed repairs, and outlined them to service. They investigated each one, verified that I was correct, made the repairs happen, under the factory warranty. We may well have a better-than-new vehicle at the moment! Again, the cordial way everyone worked with me, their thorough service diagnosis, and the completeness of the finished work, were... excellent. That's the only reason why I'm writing this review.
Ford Service - tearock511
Great service. Short wait and delivered as promised. just recently located here and am impressed with the dealership overall and the large inventory. Service department waiting area very agreeable.
Great Service - Ford1973
The service staff are very friendly and helpful. I've never had a problem making an appointment to have fluid changes or something done on my car. Since I bought the car at the dealership I've been taking it to the service station since day one.
I had a good experience - Carl
I always have a good experience and feel good that they check the car over and I can feel safe about no future problems coming up, They give me good information.
efficiency - Steve
I needed a factory defect replaced. It was a headlamp module that controlled the headlights in my Mercury Grand Marquis..it would go dark sometimes. I received a notice from Ford motor company that this model has a defect and I should contact a dealer and get it fixed. I contacted Wendle Ford in Spokane ( we just moved up from Las Vegas and didn't buy the car here) they scheduled us in and it was fixed. Good service and politr folks working there...And there was no charge !!!!I only wish they had some doughnuts.
Great Service Experience - stampguy
Overall, an outstanding service experience. I was promptly greeted by Aaron at the service desk. He listened to me and made sure he had documented my concern. He put floor and seat covers in my vehicle and escorted me to the waiting area and made sure I was comfortable. He gave me frequent updates during the repair. When everything was done, he explained everything that was done, and thanked me for my business. My truck was washed and vacuumed, and the whole experience made me feel that I was engaged and important. I love this dealership! Highly recommended.
Poor service - Windy
I have had several dealing with Ford in renton dealership and they are the worst. I have tried to make appointment to get my car serviced and have had nothing but the run around. O have some grinding with the steering and they want to give me a appointment in two weeks. This is a safety issue and they want me to drive my car for two more weeks before they can service it. I would NEVER have anyone buy a car from them or will I take my car back to them. I hate this place!!!--
Terrible Customer Service with Delayed Repairs - Breuner
What should have been a 1 day repair turned into a 5 day repair with terrible customer service and no real effort to make things right on their end. The main repair was a defective airbag that was recalled along with some expensive sensor replacements ($700).
The delay was due to Ford breaking a part during the airbag repair, receiving a broken replacement part, and then finally receiving a good part.
Beyond poor communication in general, Ford was supposed to send a courtesy shuttle to bring me back to the dealership to pick up the car. After 2.5 hours of waiting for the shuttle and being assured it was on the way, Ford finally told me that they had called me hours earlier and that I hadn’t picked up (something that didn’t happen) and decided to not try to have someone else reach out me.
On top of everything, Ford did not offer a complimentary rental car even though the main repair was the recalled defective airbag. Since the repair was supposed to be for 1 day, I didn’t get a rental car due to cost. With the extended timeline, this led to having to hassle my wife to use her car during the work week.
When I finally checked out and explained the massive inconvenience, all that was offered was a complimentary oil change worth about $50 (less than 10% of the value of my service). If they had been more accommodating due to the massive inconvenience, then fine. hHowever, with everything that happened and such a tiny effort to make amends, I am thoroughly pissed at such a piss poor effort on their end to make things right.
Do NOT take your vehicle here for service work! - KellyMFenimore
Would give them a zero if I could!
Worst service EVER! My insurance company finally authorized me to take my car to Kuni to be fixed where they found $4k worth of damage Hannah Kia service department either missed completely or screwed up. This was authorized because Dick Hannah employees completely stopped returning my phone calls.
Car is AWD, they put a wrong sized tire on it. Tried to get me to buy new front brakes, car doesn't need them. Installed the wrong headlight and forgot to replace the computer part. But the worst part was that they completely missed the broken wheel bearing they let me drive off with; Hannah told me it was "a broken pin" in my front brake. This has been going on since mid of April 2018, and not once have they apologized to me for messing up. After Kuni fixed my car, I was forced to take it back to Hannah to have the front bumper re-installed because the Kuni technician was unable to hang it correctly due to damage caused by Hannah from hanging the bumper so poorly. Hannah "Jimmy rigged" the bumper, so it continues to not be aligned, and, had the audacity to return my clean car to me dirty (inside and out).
Worst customer service experience ever! This was an insurance claim due to the car being stolen and damaged. Avoid Tim in the collision center and Devon at the Kia Service Department as it was just lie after lie in combination with COMPLETE negligence, especially avoid if you're a female! Honestly, I felt as though no one at Hannah took my concerns seriously, and because I refused to give up, I felt like the "nagging wife" calling repeatedly to beg (nag) them to JUST DO THEIR JOB! It was RIDICULOUS!
Will not honor warranties on ford parts - bruce
I paid a total of $4,000 to do pretty extensive work on my f450, and as part of that service purchased and installed two motorcraft (ford brand) batteries. They come with a 36 month free exchange warranty.
Two years later or or both of the batteries appeared to fail, so I pulled them out of the truck and took them down to marysville ford to test them and replace if needed.
I was told that they had the records showing the work on my truck, but that they would not honor the warranty because "they didn't know what truck these batteries came from", and suggested that I re-install the dead batteries, and then have the truck towed down to their dealership, where they would then check the batteries and replace them.
I called a towtruck company and they quoted me $180 to tow my truck to the dealer. So the dealer wants me to spend $180 so that I can replace batteries that aren't worth that much.
Bad service. Will not honor their own warranties. I paid full boat retail for ford brand parts and service, and did not get anything for the cash I spent. I would stay away from this dealer, particularly for warranty issues. They do not honor them.
Terrible, incomplete service! - Crawfk
I took an uber to drop my car off at 7:30am this past Friday for an appointment I had to get my brakes repaired. I didn't hear back from them all day. I finally called around 3:30pm, only to be told that he was confused by the new computer system and that's why he didn't contact me all day. He also told me that they didn't have the parts on hand and would have to order them from Tacoma and wouldn't get them until Monday. Then he asked if I needed my car this weekend, to which I replied, "Of course I do". He responded by telling me that if I could get back down there, they would rent me a car for the weekend at an additional fee. I refused the rental and asked what he propose I do about getting to and from work on Monday while they work on my car. He then said they have a shuttle that could get me to work about 30 min late. I told him that as a 4th grade teacher, it would probably be frowned upon if I show up after my students. I told him I would pick my car up and figure something else out. I picked up my car Saturday morning around 10am. When I arrived they all seemed very disorganized and had no answers for me. So, I called Sound Ford in Renton. I dropped my car off at 11:30am and they dropped me off at my front door and picked me up at 4:30pm when my car was done. They fixed another foreseeable issue for free and the cost of my brakes was about $100 less at Sound than Bowen -Scarff. I will never attempt to have any of my cars serviced there again.
Corwin Ford of Tri Cities
Quick Lane Advisor