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Great service in my 2019 Nautilus when the doors wouldn't... - Peggy
Great service in my 2019 Nautilus when the doors wouldn't unlock! Will come back for my service needs. Nice delivery/drop-off service also
Chelsea Duket in the service department was great! Very... - Jbilancio
Chelsea Duket in the service department was great! Very friendly and responsive to the customers needs. She returned my calls immediately and provided me with the information I needed. Thank you Chelsea!
Excellent service center I had an appointment but missed... - HOWZECARTER
Excellent service center I had an appointment but missed it due to a medical emergency. I stopped in and explained my problem. They replaced my battery and I was able to get back to the hospital to pick my husband up when he was released the following day. They were great.
Great dealership. EmployeesWere great and very helpful.... - Marie Eggart
Great dealership. Employees
Were great and very helpful.
I bought a car and they were great to deal with. They have even called
To check everything was alright and if I had any questions.
Happy with the results - DLW
Service was prompt; they got me in and out and all went well. They asked all the right questions to maintain keep updated on future services
Pierre Ford Service department did a great job taking... - thanks
Pierre Ford Service department did a great job taking care of my vehicle repairs. They were able to get me in and out quickly which was great
Failure on my part to ask the cost of DEF fluid when she... - Rbrtferguson
Failure on my part to ask the cost of DEF fluid when she asked if I wanted them to top off. $60 for 2gal.!!!$12elsewhere2.5gal
Keith James Trowbridge must have no soul. We went in with... - GusSmallJohnson
Keith James Trowbridge must have no soul. We went in with a airbag light coming on for possible warranty claim. The car had been in previous accident but on the driver's side. Of course Gus Johnson said it would cost $650 for a part and they blamed it on previous accident or something not being hooked up properly some other BS. We weren't budgeting for that kind of cost so we said we want the car back they charged us $146.00 for for hooking the car up to an OBD scanner. Luckily the code is included and looking it up on the internet it was a open circuit code, meaning broken and on the passenger side. I quickly found the wire that was tucked up inside the carpet and that is what the photo shows. I'm filing a better business bureau complaint as I think the problem was misrepresented and it should be a warranty claim. This is a common problem with Ford Fiestas.
When I first called to schedule they were excellent over... - vidalg
When I first called to schedule they were excellent over the phone and also when I dropped off my vehicle. I took my car in for a safety recall repair and they told me they had all the parts. My car would be ready by the afternoon. Turns out they didn’t have all the parts and they have now had my vehicle for four days and I have only heard from them once. I’ve called and texted and they have ignored me. They didn’t even offer a rental car which I was entitled to since it’s a safety recall.
Each time I come here I receive exemplary customer... - sirius1nwa
Each time I come here I receive exemplary customer service. The staff are friendly, courteous and professional. They give me peace of mind and confidence.
Courteous service department. Professional diagnosis and... - basher
Courteous service department. Professional diagnosis and thorough discussion of options. Stand behind their work and care about customer satisfaction. Scheduling staff very helpful and made sure that we knew that they had a night drop option. I would recommend this dealership over any of the others in the area.
Loss of power when towing - SweetSusy
I took my 2010 Ford F-350 6.4 diesel into the shop because I was loosing power when I was towing my 40 foot Alpine fifth wheel. There were no check engine lights, Jake had his guys go over everything and they couldn’t find a problem.
Two weeks later same thing except I did get a check engine light. I took it into a local auto parts store and they ran a check for me .(I live fifty miles from Wenatchee).
I called Jake and told him what I found. He checked inventory and found the part. I left mt truck Sunday night in their lot and Monday they installed the new part. I picked it up that evening.
Jack runs a great shop and if I have any other problems that’s where I will go.
PS too the truck and fifth wheel on a 400 mile trip with no problem.
Thanks again Jake
Pingrey has always been a great place to buy and have... - David A
Pingrey has always been a great place to buy and have services done. The professionalism shown by the team is only out done by their ability to treat everyone as family. Outstanding team!
On time and friendly - del.cone
The last three Fords I owned came from Jesse Ford and I'm still going back for more as you can see. Thank you Jesse Ford
Chris Kelly was my car salesman. The moment I pulled up... - Luis
Chris Kelly was my car salesman. The moment I pulled up at the dealership he was kind and extremely helpful. The car I was interested in was already ready and parked in front of the dealership when I arrived. The car was marked at a fair and competitive price. Overall in all my car buying experiences Chris Kelly along with Bowen Scarff made it the best car experience. I will recommend them to friends and family.
Thanks again Chris!
Todd was great to work with—upfront about costs and... - Pdmz
Todd was great to work with—upfront about costs and truthful. He went through various contingencies and helped us understand options. After visiting several dealers, we found him refreshingly straightforward.
Great service And customer service team - Same
3rd visit there and extremely happy with each service. When I came in yesterday to have “the works” oil change service performed I was met with pleasant staff who offered us a ride to get something to eat if we wished when we mentioned we wanted to go for a walk to stretch out from and hour of sitting in the car. Upon check out it had been determined I had a headlamp out on the front drivers side of the vehicle. The service attendant next to us, jumped up and went out to the vehicle to see what type of bulb we needed for replacement, went to parts and retrieved the bulb (had parts write up a parts ticked) then went to the vehicle and replaced the lamp for us in about 10 minutes. Great customer service and friendly staff.
Beeping noise/ LincolnMKX - grannygross12
Great service. They were personable and located my problem. Was not the Lincoln but an attachment I had purchased. The problem was resolved. The other question I had was about the fan in the seat heat/ cool system. Assured me it was a normal sound with that year model.
I have been bring our Ford Escape and Ford Fusion to... - Denton4
I have been bring our Ford Escape and Ford Fusion to Titus-Will Ford for 3+ years.
Have been extremely impressed with the cleanliness, customer service professionalism and expertise of the service department.
It is the dealership I go to for vehicles and service!
2015 F350 PSD in service dept for no a/c, traction... - 23 skidoo
2015 F350 PSD in service dept for no a/c, traction control light & back up camera. A/c repair covered by dealer warranty with truck purchase. I’m a retired USN aircraft mech, & understand intermittent gripes can be problematic if the gripe is not present during diagnostic test. Such was the situation for the intermittent gripes. However, a/c repairs were thoroughly rectified, additionally, I requested the interior to be detailed - which is not a normal service request. I’m very pleased with the service rep communications and detailing results. Would not hesitate to use their services.
Great Sales staff, fast and efficient service. I... - Garanddad
Great Sales staff, fast and efficient service. I mentioned that I had to get back to work and they got the service and tire rotation done ASAP. Great place to go!
Very Nice and excellent services. Great vehicles. If you... - Liz
Very Nice and excellent services. Great vehicles. If you are looking for a great deal go see Jose Larios at Ford in Pasco. He help me buy 2 cars.
Thanks to reach to me I can’t say something else... - laranar
Thanks to reach to me I can’t say something else different but,when I got home I discovered the trunk where is the spare tire always flood of water why they didn’t tell me that? and the windshields were broken
Deplorable Service Department - Susan Kennedy
Do NOT buy a Ford from Evergreen Ford. Their service department is deplorable. My 2019 Ford Explorer with 15000 miles on it conked out this morning on the way to the gym. It took me over an hour to get a person on the phone, only to have them give me a number to have it towed. Their reason? Well people with appointments and a grand opening. I am so sorry I did not make an appointment for a problem I could not know. I am so sorry my Ford conking out happened on your grand opening day. I am so sorry I was frustrated when your receptionist was less than helpful and rude. So no Evergreen Ford, I am NOT happy with your service. Deplorable. What about a 24 hour line with a recorded message for what to do if you need a tow? THAT would be amazing ... because when client's are waiting in court for me, they don't understand that I could not make an appointment in anticipation of my car sensor failing.
My understanding was that this would be a one-day... - patmcintosh2
My understanding was that this would be a one-day service, but they kept my vehicle overnight without notifying me. Caused a great deal of inconvenience because I had 2 appointments the second day and no vehicle. I left two messages late in the day the first day but did not get a call back.
The service work is always excellent and staff have always been friendly and efficient. Until this event I have always been very happy and have recommended them to friends.
Excellent service. We worked with Nick. He was... - The Tuckers
Excellent service. We worked with Nick. He was professional, easy going and knowledgeable. He went the extra mile to get us what we wanted. Financing was easy and Diane was a fun!
Thank you so much for making our experience stress free!
Their service team SET CUSTOMERS UP to ROB your money.... - Qijing
Their service team SET CUSTOMERS UP to ROB your money. You will pay TWICE than other Ford dealership shops to fix your car.
This is not the first time I do business with a Ford dealership. I bought my car from a Ford dealership. I did every regular maintenance and fix in Ford dealership across US as I moved from Cleveland to San Francisco then to Seattle. This one is the WORST one ever. I always know that the price in dealership is higher than independent shop. But this one charge you like you are fool.
Claudio first told me that my mustang only have battery issue, so it just need to replace the battery. I went there at 9 in the morning, and it took 4 hours for the whole process. At 1pm, Claudio came to me said the engine test is still not passed, so he wanted to borrow me a car and would tell exactly what to be fixed by next morning. What a such friendly and helpful salesman. Next morning, he said it need to replace purge valve and pressure sensor with extra labor which brought the price up to $1177.32.
After we did some research from other Ford mechanic, we found that we are overcharged by not only the material but labor cost. Please see my photo attachments to see the price difference.
Slow Technicians are unexperienced too many mistakes... - Real deal
Slow Technicians are unexperienced too many mistakes service manager doesn’t seem to give a xxxx service writers there might be two that I would go to the rest I would not trust them
It was my first time at this location and I had an... - b33_kool
It was my first time at this location and I had an awesome experience. I didn’t know where to go so I went to the quick service and the guy was so nice to walked me to the right department. The employees were friendly and I was acknowledged right away. Though I didn’t get my car back at the time they promised. I had to call back twice to check up on it.. Thumbs up 👍.
Unequivocally, worst customer service experience I have... - v1ntage1
Unequivocally, worst customer service experience I have had in 35 years on this earth.
Took my Ford Performance vehicle in to Ashley H @ Ford Bellevue Service for a simple change of tires. Literally, a single action item for low profile tires given the original Cup 2s on the vehicle were at the end of useful life.
Upon taking inventory of the car, the advisor made a huge deal of the type of vehicle (which is fine, happens everywhere) and then proceeds to…
1. Tell me I need to get X, Y, Z after markets parts and only those parts
2. Provides an additional 1k in services that the RS “needs” – I am already paying you 1k for equipment – maybe try to install that sufficiently prior to trying to gouge a new customer for an incremental 1k?
3. Within the first 60 mins – I receive an AutoNation email from Florida (this dealer is in Seattle, WA) asking me to buy my Focus RS which I have never seen occur in the first 30-60 mins following checking in at a dealership
a. When I bring this to the Service Attendants attention, she asks me if I “would like help routing it to my trash or spam folder?” – PNW passive aggressiveness at its finest
4. I then ask for an update at Hour 3 – to which she returns without an update and throws an east coast Ford dealership under the bus (“when was the last time you serviced this vehicle?” ; “If you don’t replace these lugnuts the wheels will explode”)
5. At Hour 4, when Ashley tells me it will be another 40 mins to finish the job and align the car, I ask her to take the vehicle off the rack because I am in danger of missing another appointment
6. Then, as she passive aggressively finalizes the bill for incomplete work, given the tires were not balanced, she breaks down and starts crying in front of me and is a hysterical mess which makes me extremely uncomfortable as the customer
a. Also, makes it a point to state that this is “her livelihood and any negative feedback would impact her professionally” – completely unprofessional way to handle not meeting customer expectation
7. Given a woman is melting down in front of me and it’s a complete public spectacle, I am unable to question Ashley on why I have been overcharged by 40 percent on the brand new tires sold to me by AutoNation
Approximately 40 days after the incident, I follow up with Josh M who is the GM of AutoNation Bellevue. I communicated to him the points above and he agreed that the situation was wholly unacceptable. He stressed I would work directly with him and he wanted to “make it right”. Therefore, I carved out MORE time to bring the vehicle back to Bellevue (I live in Seattle) and he also stated a $200 return for the overcharged equipment
I voiced to Josh I would not write a review as long as the agreement was upheld. After calling Josh no less than 4 times following our in person meeting, he and his staff are unable or unwilling to send reimbursement for my time in addition to their dishonesty wrt equipment pricing.
If you have a Ford Performance vehicle in the PNW and want literally the worst customer service experience possible with a healthy dose of white privilege and absence of honesty in transacting business, give Josh M @ AutoNation a call 😊