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friendly service counter a a a a a a a a a a... - darkcable
friendly service counter a a a a a a a a a a a a a a a a a a a a a a
Top Reviewed Service Specialists At This Dealership
You always do a great job only hiccup ever had in the... - stringy3820512
You always do a great job only hiccup ever had in the couple years been going there is when a guy did my tire rotation he forgot to tighten one of the nuts and had to replace couple days later but always been solid besides that
Thanks for asking. Ms. Chloe was very nice, knew her... - chaz21
Thanks for asking. Ms. Chloe was very nice, knew her knowledge of cars, in my case she inquired about my 2006 chevy Silverado, asked all the right questions. Listed my options, besides all that she seemed to care, which made a huge difference in my decision. I will be back to hopefully get the GMC canyon because of her. Working out details with my USAA insurance. Thanks.
Great dealership. EmployeesWere great and very helpful.... - Marie Eggart
Great dealership. Employees
Were great and very helpful.
I bought a car and they were great to deal with. They have even called
To check everything was alright and if I had any questions.
I come to Clyde Revord Motors to have all my service... - zuukeper
I come to Clyde Revord Motors to have all my service done, and I come from Seattle. Rob and the entire crew there have always treated me like family and I am sorry to say, the only place I trust. If you feel honesty and integrity are as important as I do then have this crew work on your cars regardless of the make.
Everyone was great to work with, especially Kathe. Great... - Jean
Everyone was great to work with, especially Kathe. Great customer service! She was very responsive and got is the vehicle sooner than she promised. Ask for Kathe!
I bought a brand new 2020 Jeep Cherokee from UAC approx 5... - sriel2510
I bought a brand new 2020 Jeep Cherokee from UAC approx 5 months ago. Drew Snider is absolutely incredible at his job and made the buying process fun and easy. He is the only reason I am still happy I bought my car locally. However I would honestly not recommend this dealership because of their service center.
Approx 1 month ago my vehicle started having problems shifting and randomly would not come out of park. The first time it got stuck in town for a day and half because it was the weekend and wouldn't work. It randomly came out of park and I called the service department. Initially they told me they couldn't get me in for another week. After telling them this was unacceptable since the car literally could not be driven reliably they found a spot for me. I dropped my Jeep off early in the morning and they had it all day. Eventually calling be fore they closed saying they couldn't recreate the problem so I could come get the car and gave me the number of Chrysler to call next time it happens to have the car towed. 4 days later the jeep again would not shift out of park, I call UAC service and the tow number. I waited 4.5 hours for a tow truck and when it got towed to UAC they looked at my car, they told me it was probably my fault and I must just be shifting wrong because they can not get the car to fail. However they state they are going to order a new shifter anyways just in case that is the problem. They inform me the shifter is back ordered and they will call me when it comes in. In the meantime because they inform me there is absolutely no way they can give me a loaner car, "they don't have loaner cars," the service tech teaches me a way to override the shifter if it happens again. I thought great at least this way I won't get stuck at work since I drive 160 miles to the west side to work.
I go to work a couple days later and attempt to drive home.....the car will not come out of park, I attempt the override and it does not work. I am stuck at a gas station for over an hour because of this issue. Finally after multiple attempts and people trying it the jeep comes out of park. I call UAC they tell me there is nothing they can do to help me, the shifter will be in in four days and I can bring it in there. I ask them for a loaner car or a rental since I have to go to work they say their hands are tied and it is impossible. So here I am with an unreliable car that randomly will not work that I have to drive over the pass.
The car goes in to get the shifter changed. They have the car all day. I get the car back and a few days later same problem won't come out of park. I then manage to get the car back to UAC and they keep my car overnight without an update, without a phone call. When I call the next morning they say they just forgot to call and dropped the ball. They state they still haven't checked everything out and are waiting for Chrysler support to call them back. They state I will call you back in 20 mins. No one calls. 4 hours later when I am headed out of town I stop by because I need things out of my car I get a "oh i was just about to call you." They hand't heard back yet and forgot to call to follow up. 3 days later I get the car back with a Chrysler recommended we do the computer updates and everything will be fine.
At this point I am just waiting for it to happen again and hope I can actually make it home. I know that the car not working is not the dealerships fault. However the incredibly poor customer service is. I have multiple videos of what is happening when it won't come out of park. I have had numerous people try it when it happens, something is failing. The hard part for me is I just spent of 30,000 on a new vehicle, bought the VIP service membership and over the course of a month I can't get a loaner car or even a smidge of help to have a reliable car to drive to work.
Literally cant say enough great things about this... - Schelise Brattin
Literally cant say enough great things about this dealership and the salesman we worked with! Jeremy Cruz helped my husband and I find the truck of our dreams and we are beyond grateful! He was so patient with us and did not pressure us into anything we didnt like. We visited this lot several times and got all the answers we needed as well as an amazing deal from Cody that we couldnt pass up! We couldnt be happier with our 2019 GMC sierra AT4 and are looking forward to buying the rest of our future vehicles from Jeremy! Jeremy was so polite, courteous, knowledgeable, and patient! We have a 16month old and it makes it slightly harder to shop these days. Jeremy was relatable and worked so hard on getting us this deal! Feeling overwhelmed with appreciation and will never forget this experience. We went to several dealerships and took our time to shop but kept finding ourselves back at CARR Vancouver to specifically work with jeremy! THANK YOU ALL SO MUCH!
Thanks to reach to me I can’t say something else... - laranar
Thanks to reach to me I can’t say something else different but,when I got home I discovered the trunk where is the spare tire always flood of water why they didn’t tell me that? and the windshields were broken
Bought a 70000 dollar truck at this dealership. Having a... - guyvaughn58
Bought a 70000 dollar truck at this dealership. Having a recall issue and started out with minimal cooperation from the service department which has now turned into no response.At this point problem is unresolved and they won’t even return calls.
Do NOT take your vehicle here for service work! - KellyMFenimore
Would give them a zero if I could!
Worst service EVER! My insurance company finally authorized me to take my car to Kuni to be fixed where they found $4k worth of damage Hannah Kia service department either missed completely or screwed up. This was authorized because Dick Hannah employees completely stopped returning my phone calls.
Car is AWD, they put a wrong sized tire on it. Tried to get me to buy new front brakes, car doesn't need them. Installed the wrong headlight and forgot to replace the computer part. But the worst part was that they completely missed the broken wheel bearing they let me drive off with; Hannah told me it was "a broken pin" in my front brake. This has been going on since mid of April 2018, and not once have they apologized to me for messing up. After Kuni fixed my car, I was forced to take it back to Hannah to have the front bumper re-installed because the Kuni technician was unable to hang it correctly due to damage caused by Hannah from hanging the bumper so poorly. Hannah "Jimmy rigged" the bumper, so it continues to not be aligned, and, had the audacity to return my clean car to me dirty (inside and out).
Worst customer service experience ever! This was an insurance claim due to the car being stolen and damaged. Avoid Tim in the collision center and Devon at the Kia Service Department as it was just lie after lie in combination with COMPLETE negligence, especially avoid if you're a female! Honestly, I felt as though no one at Hannah took my concerns seriously, and because I refused to give up, I felt like the "nagging wife" calling repeatedly to beg (nag) them to JUST DO THEIR JOB! It was RIDICULOUS!
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