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Frank Valle was the best salesman I have ever worked... - lkgorham
Frank Valle was the best salesman I have ever worked with. He listened to and worked with my needs and wants. He went above and beyond to get me the car I wanted. The head finance guy Mark Neely was great too, he wouldn’t stop until I was happy with the deal. I had a great experience overall and I would recommend Frank and Overturf to everybody.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
FAST AND FRIENDLY - sharonblocker
Max and Lucas both were excellent - very knowledgeable and helpful - understood what we were trying to accomplish and was willing to work with us. Both very patient.
I’ve been communication with Nicholas for almost 1 week... - Tyler.Ayala
I’ve been communication with Nicholas for almost 1 week trying to hunt down a very specific vehicle. He has been more than helpful and is eager to serve/help. Hand down the most useful and helpful sales person I’ve ever worked with to date. I definitely recommend Dick Hannah VW and especially working with Nicholas.
Outstanding Service - db
Initially there was push back matching the deal from other dealerships, but Evan worked hard to find me the best deal out there in the color and configuration I wanted. Evan and Jesse walked me through the paper work quickly and smoothly and also provided and excellent introduction to the vehicle and all the modern features
Personal and professional - Isaacwde10
Karmarts staff from salesman to financials made it quick and easy to get a different vehicle while ensuring I comprehended every thing that i was signing. Great customer satisfaction, and attentiveness to circumstance.
Outstanding Service - Jetta owner
I just bought a used car from a 3rd party. As it turns out there were problems with the car that needed immediate attention I went to Campbell Volkswagen 1st thing in the morning without an appointment and they were able to fit me in . They fixed the problems, were very thorough and did an outstanding job. They kept me informed of the status along the way and came in under their estimated cost. Sonny and the team at Campbell VW were great!
Awesome buying experience! - Kristin
Great experience buying our new car!
The whole team treated us fairly and helped us to get exactly what we were looking for!!
Mike even came in on his day off!
Great customer service! Brittany was extremely helpful,... - kseniya
Great customer service! Brittany was extremely helpful, smart, and kind helping us looking for a vehicle we were considering purchasing. Will return and recommend this dealership to everything.
No pressure, accommodating, friendly, knowledgeable sales... - dan
No pressure, accommodating, friendly, knowledgeable sales staff. I went in to the dealer to find a replacement car for one that was wrecked by a negligent driver. I had in mind just what I wanted. After discussing that with the salesman he pointed me to a car that was less expensive, had more features, and fewer miles. The paperwork portion was easy and faster than I expected without any of the high pressure add ons I've gotten from other dealers. Minor issues with the car were fixed while I was onsite or the next day. I recommend this dealership as a first/last choice to buying a car. I think you will pleasantly surprised.
Dealership does not follow through on promises made - Desiree69
Dealership cannot contact back on the necessary and agreed to repairs for my car. Employees actually cover for the manager and as a customer you can tell they feel bad about it. Management issues at this joint. As a customer, I am setting up my own recalls and had to replace my battery first week out. Called about battery for dealership to defray the cost...... I spent $110. They don’t call back about that. All good. Now car doesn’t start today. I understand it’s a used car, but heck! You should be able to trust the locals when you buy from them. Especially when they get a sweet trade in from ya. 2009 Honda Accord Coupe. They trying for 9900. Please you guys, only pay 7800 maximum on that rig.
BUYERS BEWARE AT THIS DEALERSHIP
No pressure - straight forward sales manager ! Vasco is best - ufaquarian
I went in to get the 2019 Atlas , Ray and Vasco were the sales people handling my query. Vasco was upfront in sharing all the pricing / incentives / payments etc and arranged for the test drive. No time wasted and I got all the information needed to make my purchase decision. Super efficient , in the end I ended up going for highlander and didnt get into negotiation as the atlas was over budget. Due to great experience at Michaels' VW I went to Michael's toyota , unfortunately that experience was terrible.
Horrible service, they broke my window and lied about work p - Notasucker
Basically the quality of work is worse than negligent. They are friendly but have no idea what is going on in service. I went in for radio code and ended up eventually towing my car somewhere else with a window that would not roll up and no start issue they told me would cost 900 dollars to diagnose. My mechanic found that they pierced a wire testing and broke the glow plug connector in the process of doing my glow plug recall update. They didnt take any responsibility and told me my old car had electrical issues when it was there xxxxty job that caused the issue. The glow plugs still dont work. They cost me 900 and 6 weeks with no car because they dont know what they are doing. DO NOT TAKE YOUR CAR HERE.
The service department at Auburn VW is atrocious. Worst... - CC261
The service department at Auburn VW is atrocious. Worst experience I’ve ever had or seen from a service dept and I have family that has been in this industry for 15+ years.
Extremely rude and dismissive advisors. Inconsistent information, when you actually finally hear from them,
about the repair. I didn’t even learn my advisors name until we pushed to get info about our car on day three of absolutely nothing from them.
Took my car in for a warranty bulletin for leaking sunroof. They left it filthy inside along with the body shop dust/headliner insulation all over the seats and dash for my kids to get all over themselves. Every window has handprints on them. Didn’t even look like they attempted to clean the outside.
I was waiting for my VW survey so I could let them know my issues before making things public but realized I wouldn’t even get one because they never asked for me email address!
So my final straw was that my husband is now having to shop vacuum my carpets two days after picking it up because they left them wet from the tests and now my car smells like mold inside.
I can’t express enough how terrible the service dept is there. You’d be wise to go elsewhere for your service needs.
I dont recommend the car I bought. A 2019 Tiquan. The... - Ntchampagne
I dont recommend the car I bought. A 2019 Tiquan.
The Sales person was good, financial manager was great, but...service is mediocre at best. The quality of the car is poor. I had a oil change and at 17,000 miles it needs new brakes and a cv boot. I drive the freeway, i dont drive aggressively nor go on any dirt roads.(service said it must be from going over potholes)
When you put the windows down, the wind makes a very loud wop wop wop spund. It doesnt matter if I have one or all open. I hate the car. Dont buy one
Great People that really care. - Cnewman123
Great people. I felt very comfortable and they explained everything to me. I was a little stressed but they were very patient.
Ended up with a good deal. I would highly recommend them to anyone.
I was in the market for a very specific type of GTI and... - jpviper
I was in the market for a very specific type of GTI and found what I was looking for at Roger Jobs Volkswagen. I contacted Nick Leader through email and told him I was interested in one of his cars. He answered all of my questions, gave me a really great price, and setup a time for me to come look at the car. I've been to many dealers in my lifetime and this was by far the best buying experience I've ever had. None of that stereotypical high pressure sales talk. I was also impressed at his knowledge about cars in general. He definitely has a passion for this stuff. He gave me a surprisingly great price on my trade in and was very honest about everything up front. The whole experience was fantastic. I rarely go out of my way to write reviews, but I'll make an exception this time. If you are looking for a VW or Audi, go through Nick Leader. You won't be disappointed.
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Overturf Volkswagen Kia