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Very great customer service very fast service the lady... - Spacecowboii
Very great customer service very fast service the lady who helped me inside was very nice i will be coming back for any car need.
Top Reviewed Service Specialists At This Dealership
Elisha and the service department did an excellent job!... - JR
Elisha and the service department did an excellent job! The only disappointment was that other customers in the waiting room did not wear masks. JR
My order of trailer hitch and electrical wiring for the hitc - anngpotterycat
It took 2 * calling and asking them to order the specific trailer hitch and wiring for my car to get the hitch. But they did not order the wiring. So it took 2 days to install all of this. I'm sure the installation went fine and a couple other things they did to my Ford Flex went well. But I was really discouraged that I had to call twice to get the ordering done and they still didn't order one of the items.
Fast service. Got an appointment for an oil change in a... - SpecialK
Fast service. Got an appointment for an oil change in a day which was good. Convenient location to my home. Also got a coupon for a discount which was nice.
. Car breaks down after they charge you 285 for fixing it... - Join
. Car breaks down after they charge you 285 for fixing it and it only lasts for 1 and half months. Now no one returns call
Van Horn Mazda service team is top notch! Professional,... - Julsabee
Van Horn Mazda service team is top notch! Professional, knowledgeable, friendly, and welcoming! Would recommend this dealership to all as they have rescued me more than once!
4 tires installed. Great job! Vehicle drives straight... - Shanksalot
4 tires installed. Great job! Vehicle drives straight and true after the installation. Consistently giving our vehicle excellent attention and meticulous service. We will be back for our next oil change soon...
Always great service! Morrie’s takes great care of my... - Smccracken 50
Always great service! Morrie’s takes great care of my CX-5, fast friendly and efficient’. I really like having my vehicle serviced there, best in the area’
John and George were amazing to work with! Fantastic... - cynthia.solie
John and George were amazing to work with! Fantastic customer service and made the car buying process seamless. Thank you to you both for making it a great experience!
I would not purchase a car from this dealership just... - srderosier1
I would not purchase a car from this dealership just based on principle. I have a 2016 Mazda CX-5 Grand Touring. The console latch broke, which is a common issue with Mazda’s due to some sort of defect. I did research in having it repaired and noted that many said Mazda replaced it for free due to it being a defect with the latch, and some said they were charged a nominal fee due to the low price of a new latch and the ease at which to replace it. Russ Darrow charged me $72.00 to gave it replaced! That is not good customer service! I am actually in the market for a new car right now, but due to this price gouging, I will not even consider buying from Russ Darrow, and it really turned me off to Mazda’s in general. Also, I had a $300.00 car detail the day prior to this service, my car looked show room new. The tech at Mazda decided to put my car through their car wash on a 14 degree day. My car was covered with ice by the time I came out to it, it left marks all the car and windows, my gas cover was frozen, I had a very difficult time getting it off and took a very long time to get it back on, and that’s all the cashier did was chuckle and said, “oh, I told him not to wash it, I bound tell you just had it cleaned”. Then had the nerve to still charge me $72.00 for the latch! That is the last time they will ever see me!
Theresa in service was WONDERFUL. She kept me informed... - erica.aken
Theresa in service was WONDERFUL. She kept me informed throughout the process and made sure I was ready and good to go. She went above and beyond! I am very impressed! Thank you for being on top of everything and so kind and fast!
Exceptional service - MadforMazda
Last week the back window of my Don Miller Mazda smashed to bits. SafeLite could not repair it for nearly a week, so I took it to Bob and Patrick, who stayed past closing and at no charge sealed it up tight. These gentlemen are exceptional. Always curteous and willing to help. A million thanks!!
poor service. rip off. - Boe
Very weak warrenty. Looks better on tv than what the dealer owners actually stand by.
Inconsistent mechanic inspections and or shady work.
Have not had any positive experience at all after the initial purchase of our vehicle.
Since they dont stand by the warrenty why would i ever want to go back if they couldn't fix the problems the first time.
However there are several other repair shops or car dealers in the town of Hayward that do put the customer first. That my personal opinion.
I Don't forsee this dealer being around with a good reputation for much longer.
Im giving a negative response based on several negative experiences.
I hope this helps you .
Fantastic!! - Sarah
Buck was an amazing service consultant! Helped me get my car in, got me a loaner car for the day, and even called me with updates on how my car was doing, and what the prices were for my repairs! He is simpily amazing! I highly recommend this dealership.
I had some major car problems and they were able to get... - hks
I had some major car problems and they were able to get it fixed and for a reasonable amount. Jerry and Rob were able to work around my schedule and get me in right away. Jerry even dropped me off at my office so I didn't have to call for a cab. I only use them now for service and bought my last car from them too.
Family friendly - Jeremy Tweten
I had an urgent issue with my car. My power steering went to xxxx the day before I had to drive to the cities with my daughter. I called and Joel took care of me. Got me in same day and on my way in time for her flight. While there they were great with my daughter. She wants to go see them all again. Also a special thank you to Mike for fitting in my car with your busy schedule. Simply amaizing experience.
Helpful, friendly, no-nonsense service in buying a car. - Kris
Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in stock.
Gordie Boucher Ford Lincoln of Janesville