2,657 texas Used Car Dealers

LEARN FROM MY MISTAKE, DEALERSHIP IS COMPLETE SCAM!!! - WorseExperience

Worse experience ever! Sold me a total loss vehicle & failed to disclose. Salesman are shady and can't be trusted. Fraudulent Business! STAY AWAY!!! This is my story . . . I purchased a pre-owned vehicle from Fusion Autoplex located on 8408 S. Texas 6, Houston TX 77083. This was my first experience purchasing a car on my own and I admit I was naive. Upon entering this dealership, I was greeted by a man named Jessie. I informed him of my budget ($10,000) and he began to explain he had the perfect vehicle for me, but it was at his house. About 30 minutes later, someone arrives with the car from his house and he begins to say all the great things about this car. Jessie sensed my uneasiness and passed me along to a man named Adam Okur (Sales Manager) who attempted to pursade me further. I was overwhelmed by all the information they were giving me and felt uncomfortable. I explained I needed time to think and would contact them if I chose to purchase the car. I got a phone call from Jessie two days in a row. The third day, I decided to check out another dealership. Jessie called again. He began questioning me about what I wanted to do and where I was at. I answered every question cluelessly and told him I was at Cowboys Automotive. He explained he knows who they are and they are 'bad business'. I began feeling like Jessie was looking out for me and was wanting to help me due to the fact I told him, I had never purchased a car and was not sure how to go about the process, little did I know he was taking complete advantage of me. He convinced me to go back to his dealership and that he would 'take care of me' and I believed him. Later that day, I ended up purchasing the vehicle in $8,000 cash money because that was the only form Jessie was willing to take. He promised to put tints on the car, give me a free oil change, 75 months manufacture warranty and a keyless entry remote which ended up all being lies. I drove home in my new car, a 2014 Hyundai Sonata with 54,690 miles! I felt like my parents would be proud of me for doing this on my own . . . I was wrong. The next day, I attempted to put insurance on the vehicle to find out it was a total loss car. After speaking with 3 different salesman, no one disclosed this information. I was told the title was clean and was shown car facts to confirm this fact. My dad and I went back to the dealership to get a refund and after 2 hours of debating, Adam agreed to refund $8,365 of the $9,000 I spent. He deducted $637 for the license and registration he said was already purchased. He printed the refund contract and we both signed it. I arrived the next day with my dad to pick up my check. Adam asked for the refund contract to go and cut my check. Minutes later, he returned empty handed. He explained that the deal was off and a refund would no longer be given because he checked and the title is in fact clean. I was shocked. I could not believe that someone would stoop so low as to shred a document and be that shady. Immediately I began to cry and had to step out to get myself together. My dad stayed and talked to three different salesman, one of whom told me 'we don't take cars back because you changed your mind' and another who said "I will be willing to do you a favor and buy the car back for $5,000". My dad suggested we leave and just wait for the title in the mail which is what I am currently waiting on. Three days ago, I got an appraisal on the car and discovered it is worth $1,000. Needless to say, I was played. I am a firm believer in what is done in the dark will always come to light. This dealership took my kindness for weakness and played on my lack of knowledge. I trusted every word they spoke which resulted in my signing documents, without reading each document thoroughly. I have lost every dollar I had saved for over 3 years. As an unemployed college student, this is not an easy lose. To end this with a cherry on top, the check engine light came on today and now I am worried the car will no longer be working. Not only will I be out $9,000 but I may no longer have a working vehicle. I am hoping for the best and grateful that I was able to learn throughout this entire experience. Even though this was a loss, I was still able to gain. I gained knowledge and expertise in car shopping. I gained discernment and patience in knowing not to just trust what someone says but do my own research and understand my rights. I gained faith in knowing that no matter what, all things will work out for my greater good and those who profit off of hurting others will never prosper. I may not be the first person to have a bad experience with this dealership but I hope to be the last. My goal is to bring awareness to this fraudulent business, deter others from making the same mistake and ultimately getting a full refund that was once agreed upon.

Service manager turns away guests that do not have an - Chandily17

Service manager turns away guests that do not have an appointment even for simple oil changes.

×××WARNING××× I would never recommend this place to - Kween

×××WARNING××× I would never recommend this place to anyone..... Cindy will tell you nothing but lies just to get you in the door.... Cindy told me to bring a certain of $ with me and when I get there prices change and down payment starting amt. The cars I asked about look great online but when I seen them in person it was a different story. Some of the cars had dents on door panels webs under the car and some things didnt work inside the car. They want you to take them at the they word without any proof of anything including machanic reprorts. The sales rep Cowboy tried to make me sign a paper for him to negotiate. I have never had to sign anything for negotiating. It was a horrible experience.... I don't care if you desperate don't go here at all....I even read reviews online before coming an hour away ....I think they pay for reviews because its didnt add up.......NOTHING BUT SCAMS Dont Do It. I would give ZERO if I could

Rigo, my sales associate was honest and work hard to make - rlf5674

Rigo, my sales associate was honest and work hard to make the deal I needed. It also helps when thus dealership brings in quality vehicles.

Very unprofessional sales personnel. - M98321

Very unprofessional sales personnel. Constantly telling you they can sell it for more won’t try to help you at all. Just more threats than caring about the customer. Would advise to go else where.

Professional Service - Tehyaj

The purchase of our new Equinox was fast, professional, and very easy. Gavon Gardner was our salesman and he did everything for us. Great Experience!

Believe the positive reviews you read about these - gemakay

Believe the positive reviews you read about these gentlemen. I told Mike I'd give him a good review. He said he's told that all the time, but often it never happens. So, here you go...I'm writing you my very own GOOD REVIEW!

They advertise honesty but that is far from the truth. I... - Solid

They advertise honesty but that is far from the truth. I bought a 2017 Accord with 1600 miles or so. Jay informed me the car was perfect and had no issues. Found out during the rains that the trunk leaks big time. Took to Honda and was informed that car has been in an accident. Called Jay, the owner and informed him of the non disclosed accident and that I would like my money back. Jay was not interested in solving the issue, just a bunch of excuses. Nice guy, seems honest but is a wolf in sheeps clothing. Do not trust him!! We will not have to use the law to force him to do what is right...

EXCELLENT EXPERIENCE!!!!! - Bosscj

Excellent customer service...and now a days that means a lot! Called and spoke with Eric with in hours had my paperwork ready....two days later made a trip from Louisiana to Dallas and in less than an hour the papers were signed and I was out the door! Quick and fast, simple and easy. Will definitely recommend and use again!!!

Fantastic 1st solo car-buying experience. - Trchr

Fantastic 1st solo car-buying experience. I found the exact car w/low milage. The salesman was very kind, considerate, and patiently walked me through the process. The car handled beautifully, but needed some attention - missing rear view mirror & a lower side console panel, low coolant & wiper fluids - all immediately addressed.

Worked with Red recently on the financing of my new Range - JON DONATO

Worked with Red recently on the financing of my new Range Rover and it was just a fantastic experience.

My wife and I bought a 2018 Ram 3500 dually and we were - SMVALENTA38

My wife and I bought a 2018 Ram 3500 dually and we were treated with the upmost respect and Allen took great care of us, got what we needed on the trade in and got a good price on the truck we bought. Thanks again DN Motors. Shawn and Jeanna

I PURCHASED A VW BETTEL FROM THIS DELEARSHIP FROM JAMES - NL

I PURCHASED A VW BETTEL FROM THIS DELEARSHIP FROM JAMES GRANT THINKING THEY WERE HONEST SINCE IT WAS POSTED ON CAR GURUS AND AND ALL THESE WEBSITES, I SPECIFICALLY ASKED IF CAR WAS WRECKED AND HE SAID NO. PICTURES WE ALTERED BECAUSE THEY DID NOT SHOW DEEP SCRATCHES AND PRIOR FRONT COLLISSION ACCIDENT WITH POOR REPAIR. WHEN I RECEIVED VEHICLE. THE ALTERNATOR WAS NOT CHARGING, IT WAS MISSING THE TWO FRONT MARKERS WITH NO INNER BRACKETS TO HOLD THEM AND ALL THE WIRING TORN AWAY FROM ACCIDENT INCLUDING THE FRONT LEFT INNER FENDER SHREDDED TO PIECES. THEY ARE VERY SHADY AND NOT HONEST AT ALL.

I purchased my dream car from Rami. - marlowewoelfl

I purchased my dream car from Rami. I am in Arizona so needed to have the car shipped. Rami was very good to work with. Rami made the entire process smooth and professional. Within 48hrs I had seen pics of the car-purchased-and it was on the trailer being shipped. Thank you Rami!!

After completing the purchase sight unseen based on... - CreoleJag

After completing the purchase sight unseen based on photos and feedback from the Dealer only, the Dealer could not ship due to a mechanical issue that was not disclosed. From that point, it took 2 1/2 -weeks to receive the vehicle. Upon receiving the vehicle, multiple smaller items that were not pointed out in the description or shared in the phone conversations, i.e. scratches on the lower passenger side spoiler, undercarriage dragging, fender underlayment not connected to the fender (potential road hazard), no spare tire, spare tire cover latch broken, wiper cowl cover disconnected from windshield, roof strip moulding loose and coming apart, black paint wrap on the roof had small bubbles. I learned a very valuable lesson. Pictures don't tell the full story. Some of these guys are experts at pulling the wool over your head. I paid a premium for this car and it wasn't anywhere near what I paid for it. Fortunately, it was only a $20,000 mistake, not a much bigger one. Never again.

I had a good experience @ Texas Auto Brokerage in Conroe,... - valvetgreen

I had a good experience @ Texas Auto Brokerage in Conroe, Tx. Billy Comstock greeted us immediately, and was very friendly and helpful. He actually listened, and considered my needs and wants. He wasn't pushy at all. I think their vehicle prices are kind of high, but Billy worked with me and got me an affordable deal on the vehicle I wanted. He was recommended to me, and I will definitely recommend him also. Thanks to God and Billy!

Frauds - Angry customer

Similar to the experience of the OK customer, I also was told I needed to pay TX taxes even though car would never be registered in TX. The dealership kept this money (never paid to the DMV) along with several hundred dollars in addition funds they were not due. To top it all off, they didn't even hold the title for the car they sold me. It has taken more than 7 months to get the banks to settle and allow me to register the car in my state of residence. Needless to say, nobody at the dealership ever returned a call, letter or a penny of the money they stole.

Best car buying experience EVER! - Sabine

Best car buying experience EVER! In to look around, and two hours later the owner of an awesome car! Robert was great to work with. Very attentive. I got exactly what I wanted. Can’t wait to experience all the perks that come with purchasing at Sewell.

9 months ago By far the most unprofessional, scheming, - Dom Tay

9 months ago By far the most unprofessional, scheming, and distasteful dealership I’ve ever encountered. Jan 2022 My first interaction was with the owner ( white man in a pick up truck will never get out of car ) he told me he would buy my 06 Chevy impala which was towed over there ( my own expense ) for $700 . When I arrived with my mechanic to examine the car … he looked at the receipt he promised me he would honor and told me they wouldn’t honor it and my services wasn’t needed . Once he got wind that I had came “ money ready “ he told me Maurice would be arriving . Remind you myself and mechanic were both black … he’s mannerism along with attitude wasn’t the same for people of his peers . He collected my money, lowered the offer from $700 to $500 and wanted me to pay more of a down payment for a car that radio wasn’t working ! I paid faithfully on Zelle and wasn’t properly documented when paid my car note in advanced , resulting in them marking my account late and demanding money for a late payment that wasn’t late ! They didn’t try to correct it nor gave me a receipt until almost a week later . 06/20/2022 My car was damaged out due to a drunk driver . Mr. Dan (sales man ) assured me he’ll credit my account since the car would be paid off in 6 months compared to years it was due ! He delayed the payment process so he would receive the check first … meaning he didn’t have to put me in a car . He didn’t get my signature or issue me a receipt regarding the pay out received and cashed out by him and the owner . Once asked for the updated payment record he refused to put in corrected payment nor give me the updated records . I had to acquire my records from the insurance agent and looked into discrepancies in the paperwork and seen him falsifying documents . He told me once I stated I was getting legal advice that he wouldn’t issue a updated payments until he got more money ! I wouldn’t suggest ANYONE TO GO TO THESE SCAMMERS ! My friend was also scammed by them by messing one initial payment and they retaliated to another black individual and repossessed his car and refused for him to get his property. They took my Nissan from the storage without my permission and will do anything for a coin ! 08/04/2022 A reference of mine acquired a bout getting a Nissan . He put down on the car for a down payment and when asked can he get it back … he was told no he couldn’t until a couple of days until cops were called . 08/12/2022 Mr. Dan tabatabaei called me a xxxxx and told me to shut up once I asked multiple times for my records . He is very aggressive and I believe a racist due to the comments he said to myself ! CONCLUSION Seek a attorney if you want to get into a agreement with them and all there cars are savages , been in wrecks , and check the vins . They don’t offer gap and will not honor the 30 days to fix things with your car .

I bought a used Mercedes for the dealership. - eyvind3

I bought a used Mercedes for the dealership. Great service by Chris Dea. He followed up, also outside of normal business hours. As I was exporting the car to Europe, they also set up trucking to port and delivered on everything promised. Very good service by all involved.

Scheduled service and inspection for unusual sound on - Reuben

Scheduled service and inspection for unusual sound on Lexus RX350 at Fox Lexus of El Paso for 2/23/26 10:15 am. After meeting with Arturo Gonzalez around 2:00 pm, I was informed my vehicle requires $8375.00 worth of repairs. I have a vehicle with 62513 miles for a 2018 it is well maintained. I advised Mr Gonzalez of my extended warranty and he stated he would file a claim. He provided his "personal" phone number to me. I have been unable reach Arturo on his cell since then. I have left messages with staff but am told he is busy and he will return my call, I have yet to hear from anyone. Today is March 3, 2026 and I am still waiting. I am sincerely disappointed with Fox Lexus and their employees ability to ignore and disregard their customers. I was considering buying another Lexus but will no longer be buying it from this dealership!

Great sales Team - wassupkidd

The salesman at Legend were awesome, patience and friendly. They make us comfortable every step of the way. It like a family setting that we love. Customer for life.

Left a review yesterday about the terrible customer - Cookrob1818

Left a review yesterday about the terrible customer service from Luxury Auto Works and a 1986 Mercedes classic car we bought recently and the problems we are having with it that were not disclosed at the time of purchase, and how the owner Thomas won’t even answer our emails or phone calls. Just ridiculous!! My friend Lyla, a retired schoolteacher bought the car and since that time we had a certified mechanic in San Antonio look it over and says it had numerous mechanical issues that were obviously not disclosed at purchase, and we were told that these are not recent issues. Anyway, we do not recommended Luxury Auto for anything!!!

I traded my Maxima for a Chevy Tahoe, later discovered - litlme02

I traded my Maxima for a Chevy Tahoe, later discovered they gave me below what it was worth. I specifically asked the sales people if it was a rental car. They assured me it was not. I expressed numerous times I did not want a rental car. Numerous times they assured me it was not. My family and I moved to California due to family illnesses. Had to get the Tahoe cause my car was to small for the trip. After having the Tahoe for a little bit I discovered that some features were unable to be accessible it stated to contact my rental agency to have the features unlocked. Being confused, I contacted the dealership numerous times. They never replied. Then I dug through the glove box of the Tahoe and discovered the previous insurance stating that it was indeed a rental and all the information for that company. So I was completely misled into purchasing my Tahoe. On top of that I had 900.00 months payments after I put 20,000 down from my trade in. I started noticing issues with my Tahoe, tried contacting in regards to it again no answer. I lost my job so money got tight. Still was making payments but not full amount so they decided to come take my car a week later I start getting recall notices from the manufacturer. I thought well that's convenient. They sold my car at auction I didn't get anything saying what they sold it for. But I didn't get any money in return for my down payment or anything. So now I'm out about 25,000-30,000 dollars and have no vehicle. So nice when people steal from you.

A Five-Star Experience with Tyler at Sewell Mercedes in - Ryan G

A Five-Star Experience with Tyler at Sewell Mercedes in Katy! We had an absolutely phenomenal experience working with Tyler at Sewell Mercedes in Katy! From start to finish, the process was seamless, professional, and downright enjoyable. Tyler made everything so easy, and his attention to detail and customer care were unmatched. The pricing was fantastic—transparent and fair—which made the decision to purchase effortless. Tyler ensured we felt confident and informed every step of the way, making what could have been a stressful process completely stress-free. And the car? We absolutely LOVE it! It’s everything we hoped for and more. Tyler truly went above and beyond to ensure we drove away in the perfect vehicle for us. If you’re looking for a top-notch experience with exceptional service, go see Tyler at Sewell Mercedes in Katy. We couldn’t be happier and will definitely return for future purchases. Thank you, Tyler, and the entire Sewell team, for setting the standard for excellence!

Haven't made my 1st payment..already paying for repairs - tanya

I have not even made my 1st payment, and already have an estimated amount of about $1,000 in repairs. I even bought the extended warranty but of course the defect is not covered. I got a 2013 Ford Explorer and the catalayic convertor is out, any mechanic knows that these just don't go out. The funny thing is Pollard Used Car claims all the used cars are "Certified", before sold! So this issue would have been flagged. The customer service at the repair shop sucks and offer no help. All they want is money...Good luck to even try to get a hold of your salesperson and getting help. Mine claimed he was "working" on it to find out he never even called. I have done buy here, pay here dealership and had cars last a lot longer.

Took my car in for engine over heating. - Alexis

Took my car in for engine over heating. They UNPLUGGED the fan and let me drive away like that. Also tried charging me for bumper harness $1800.

the dealership i like but i have heard bad thing about - pastor

the dealership i like but i have heard bad thing about texas cars.there h2's look good

Prompt, courteous, very accommodating. - hamluis47

Prompt, courteous, very accommodating. I explained my needs/wants and they helped every step of the way until completion of the deal.

They were very professional and nice and worked with my... - justingermain6937

They were very professional and nice and worked with my income to put me in a car it was very nice to be treated like a person and not a Dollar sign