Very disappointing experience with Cary Auto Sales. - davidhayes2
Very disappointing experience with Cary Auto Sales. I would not recommend this dealership based on my experience.
I purchased a 2014 Toyota Avalon Limited from Cary Auto Sales and paid cash for the vehicle in full. Unfortunately, the same day I took the vehicle home, the tire-pressure monitoring system (TPMS) warning began flashing and malfunctioning.
Because it was Sunday, I had the vehicle checked by a mechanic. The mechanic determined that the problem was a defective TPMS sensor in the right-rear tire.
What concerns me even more is that the vehicle’s diagnostic history showed that the TPMS warning/monitoring system had previously been reset. I have no way of knowing who reset it or why it was reset. However, because the TPMS problem appeared immediately after I purchased the vehicle, the mechanic questioned whether the system may have been reset before the sale to temporarily clear the warning. I want to be clear that I cannot independently confirm who performed the reset, but the circumstances are certainly concerning.
I contacted Cary Auto Sales on Monday, only two days after purchasing the vehicle, and spoke directly with Peter, the gentleman who sold me the car. I explained the problem, provided the information from the mechanic, and attempted to give Cary Auto Sales an opportunity to resolve the issue through their service department.
Peter declined to provide any service and refused to replace the defective TPMS sensor.
This was extremely disappointing. The problem occurred the very same day I purchased the vehicle, and I contacted the dealership almost immediately after having it professionally diagnosed. I made a genuine effort to resolve the matter directly with Cary Auto Sales before writing this review.
They refused to help.
I paid cash for this vehicle and expected reasonable customer service when an obvious problem surfaced immediately after the sale. Instead, once the sale was completed, I was essentially left to deal with the problem myself.
I cannot say who reset the TPMS system, and I don’t want to make an accusation I cannot prove. However, the fact that the system had a history of being reset, followed by a TPMS failure immediately after purchase, is concerning—especially given the mechanic’s suspicion about why it may have been reset.
I attempted to remedy this situation directly with Cary Auto Sales. They refused.
Based on my experience, I would not recommend Cary Auto Sales. Anyone considering purchasing a vehicle from this dealership should have a complete independent inspection and diagnostic scan performed before paying for the vehicle, including checking the TPMS system and looking for evidence of previously cleared warning codes.
My biggest disappointment isn’t simply that the sensor failed. It’s how Cary Auto Sales responded when I brought the problem to their attention just two days after purchasing the vehicle.
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