My son purchased a Kia Sorrento from Carvana 07/24. - LK
My son purchased a Kia Sorrento from Carvana 07/24. The engine failed on 05/30/25. We were told that there was a Service
Bulletin for a "KSDS" repair that had not been done and because of that, Kia would not replace the engine. There would have been
no way for us to know that the Service Bulletin existed or that it had not been done. We obtained the service records for the vehicle
and realized that it had been in the Service Dept. at Keffer Kia on TWO occasions (10/23/2018 and 11/12/2018) The service bulletin
was issued in July, 2018. We did not own the vehicle until 2024. When the vehicle was at Keffer Kia to be serviced, they Failed to do the repairs. There was no way for my son to be aware of the Service Bulletin or that Keffer Kia failed to make the proper repairs when it was in their service dept. We had to contact Kia Corporate office to get a response. They informed us that Keffer Kia should be responsible for the repairs, but because Keffer Kia is an independently owned dealership, they do not have the power to make them do the right thing. Hayden, at Keffer Kia told us that the Service Bulletin must have been over looked "or something like that." It has been 6 months. My son continues to make payments on a vehicle with no engine because Keffer Kia will not act responsibly.
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