I can’t speak on the sales department, but the service - theonlywcm
I can’t speak on the sales department, but the service department, (I mean, I never thought they would one up the quality of service I received from them, the last time i had my truck in there). This time in, Ms Ashley was my rep/liaison.
After the initial “welcome to Dayton Andrews, have been helped or checked in yet”(less than a minute after I pulled in), I explained everything that was happening, along with a safety recall issue notice, she just said, this might take a while, and we’re probably gonna keep it over night, depending on the diagnostics, so to be safe, let me get you into a rental and get you out of here as fast as possible”.
As I was waiting
In the lounge area, not more than 10 min. Ashley walks up to me and says my rides here to take me to get my rental. She handed me the paperwork and I was out the door… (MIND BLOWN)
That’s just the beginning… Ashley was so on it with the communication, updates on the truck while it was being serviced. It took the stress of my mind.
And lastly, it was one of those busy work days for me and even though I was notified my truck was ready for pick up around 11:00am, I wasn’t able to get there until about 6pm, and they close at 5:30!
She was there, patiently waiting and not mad about it. I mean come on, how often do you see a person stay late for a customer they don’t even know, to make sure they get their vehicle back.
Thanks Ashely!
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