I purchased a jeep Rubicon a year and a half ago from - Timhammers771217
I purchased a jeep Rubicon a year and a half ago from this dealership. I opted for the platinum extended warranty as finance showed me the different packages I could choose from. They made it sound great. It covered so many things and I was willing to pay $3994. The most expensive warranty I have ever purchased and I have bought a lot of new and used cars. I opted to purchase this because the warranty was so good and was an 80,000 mile warranty. I sold my Jeep and got the odometer reading from the dealership that purchased my jeep. I took the odometer reading into the Chrysler Jeep and it was given to finance. I was also told there was a one 800 number that I could call for faster results to get a refund for my remaining unused extended warranty that I had purchased. I called the one 800 number and was told if I was to look at FinePrint or if I was aware that the $3994 platinum warranty actually went back to the 1st mile. Since I purchased the vehicle with 30,000 miles on it, I assumed it was the 1st mile I put on the vehicle up until 80,000 miles. I was told today that the 1st mile was retroactive back to when the first owner purchased the vehicle in 2019. I was told that my warranty is no longer valid and it was only good for 72 months and I would receive nothing back as reimbursement for the almost $4000 warranty that I purchased. I traded the vehicle with 60,000 miles and only put 30,000 miles on the vehicle. It was my understanding that I would be reimbursed for the remaining 20,000 miles that my platinum extended warranty should have covered. I am extremely upset And only owned this vehicle for a year and a half and had no idea that I paid $4000 for a warranty and it was already ran out. This seems like it is corrupt why would a warranty that cost $4000 go back to the 1st mile with the previous owner when they put 30,000 miles on the vehicle. Finance should have explained this and did not. I was going to purchase another Jeep in the future from this dealership, but this has soured my experience. It is dishonest, unethical, and other people need to be aware of the corruption that this dealership is doing. I am extremely upset and will more than likely be contacting BBB an attorney and possibly the news. This makes absolutely no sense to me and was never explained to me. There's no telling how many people they have done this too and like me had no idea that they no longer had a warranty and paid astronomical amount for a one and a half year warranty that was never even used. I would stay away from this dealership at all cost. We have purchased several new and used vehicles over the years and have always purchased extended warranties and whenever we would sell the vehicle, we would be reimbursed for the remaining part of the extended warranty. We have purchased many Nissan's Toyota Mazda Chevrolet over the years and I have never seen corruption like this before.
Read More
Dealer Reviews
Cars for Sale
Dealer Log In