If I could give this dealership a 0 out of 5 starts, I - Tori.friday
If I could give this dealership a 0 out of 5 starts, I would! My husband had been in contact with Matthew for a week or so about a vehicle. The numbers were set, trade-in was guaranteed, and credit app was completed before we left our state to head to Houston. Once we arrived, all of the information that was guaranteed went out of the window! Matthew started talking politics, which is an instant no from me, and went back and forth with financing to "work out the numbers". We sat, and sat, and sat. After we were told it would be a short wait for financing, the finance guy came out and tried to urge me to co-sign on the vehicle, which I had no intention of doing, and then lied about the household income. We were told for an hour and a half it would only be a short wait, but once we got back to finance we realized we had been lied to for 3 hours. Even though my husband had completed al of the paperwork beforehand and worked out numbers, he had to redo it all and somehow the numbers magically changed from the literal day before and the montly payment jumped upped over $200 from the price he was told somehow. The finance guy, Gerc, was incredibly rude and unprofessional. He lied and caught attitude when we didn't feed into what he was telling us and talked down to both of us as if we were children that had never purchased a vehicle before. I walked out and my husband followed. I would NOT recommend this dealership unless you like wasting your entire day and being lied to every breath!
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