If negative stars could be given, I would certainly have - Tomball Dodge Is Villanous
If negative stars could be given, I would certainly have given them a -10. I bought a vehicle there last October (2024) and have had the same malfunction 4 times since the purchase. The first 2 times I went, my windshield mirror had fallen and was just hanging down, swinging everywhere, and I had electrical issues. They NEVER DOCUMENTED this in their system I soon found out. The 3rd time I brought the vehicle back due to the mirror falling off AGAIN, I learned none of the previous visits were documented and most of the previous service team members were gone. Today, just a few months later, the mirror falls off AGAIN. I am going out of town, and I am not taking that car unless it is fixed - it is embarrassing. I started calling the dealership at 9:30am this morning and left messages for ALL managers and no one has even returned my call. This has cost me time off from work and a lot of frustration. I have a case with corporate now, but this dealership's customer service is horrendous. AVOID TOMBALL DODGE!
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