Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
AJ McMillen
AJ McMillen at Koons Volvo Cars White Marsh

AJ McMillen | Page 3

Assistant Service Manager

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.9
119 Reviews
4.9

119 Reviews

Write a Review

119 Reviews of AJ McMillen

August 06, 2026

Dealership Rating
Employee Rating

The dealership was great - everyone was very helpful and kind. They did an excellent job helping me with my purchase. More

by meghan_fields
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jon Paris, Alan Mcmillen, Michael Dorsey, Larry Bond, Sharon Biscotti, Joey Malizia, Josh Harley, Gabbie Andolino

Print
Aug 06, 2026

Koons Volvo Cars White Marsh responded

Your mention of our team’s supportive and welcoming service reflects exactly what we strive for. We’re glad we could guide you smoothly through the purchase of your Volvo XC40. Hearing how satisfied you are means a great deal to our team.

August 04, 2026

Dealership Rating
Employee Rating

Very informative and helpful with services. Extremely professional service was provided by all departments. Definitely satisfied More

by jlmclendonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Paris, Alan Mcmillen, Larry Bond, Sharon Biscotti, George Burke, Joey Malizia, Josh Harley, Gabbie Andolino

Print
Aug 04, 2026

Koons Volvo Cars White Marsh responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 03, 2026

Dealership Rating
Employee Rating

Terrible service. They pick up your vehicle and don’t return it. Don’t even call you to let you know what is going on. More

by baze1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Larry Bond, Joey Malizia

Print
Aug 05, 2026

Koons Volvo Cars White Marsh responded

Baze, I'm truly sorry to hear about your experience with our service. We strive for honesty and reliability, and it's clear we fell short this time. Thank you for bringing this to our attention; we will address the communication issues and ensure our team provides the trustworthy support you deserve. Please reach out to us directly so we can resolve this matter and regain your trust.

August 03, 2026

Dealership Rating
Employee Rating

friendly staff. knowledge about the vehicle, efficient and fast service. lets you know when your next mileage service is due More

by kaleenaharlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond, Joey Malizia

Print
Aug 03, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful to hear our team’s friendly approach, expertise, and quick turnaround made your Volvo XC90 Recharge Plug-In Hybrid service seamless. We’re glad the reminder about your next scheduled maintenance was helpful. We look forward to your next visit.

July 31, 2026

Dealership Rating
Employee Rating

This service was excellent. They explained everything and when there were fees that I didn’t understand, they went ahead and credited them off. Highly recommend they treated me More

by photojess25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 31, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your thoughts on your Volvo XC60 service. We’re glad our team explained each step and credited those fees for you. Aj and our staff appreciate your recommendation and the trust you placed in us.

July 31, 2026

Dealership Rating
Employee Rating

Alan was not my service rep. AJ and both were polite and efficient. They were attentive in everyway. More

by drmcwilliams7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Paris, Alan Mcmillen, Larry Bond, Joey Malizia

Print
Jul 31, 2026

Koons Volvo Cars White Marsh responded

Thank you for highlighting AJ and Alan’s attentive and efficient care for your Volvo S60. We’re glad they made your service visit seamless. We appreciate your five-star rating and look forward to serving you again.

July 29, 2026

Dealership Rating
Employee Rating

Used dealer concierge service - it was great! Will most definitely use this option again when my XC90 requires dealer service. More

by Barry G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen , Stephen Reider

Print
Jul 29, 2026

Koons Volvo Cars White Marsh responded

It’s great to know our concierge service provided the convenience you needed. We look forward to assisting with your Volvo XC90’s next service.

July 28, 2026

Dealership Rating
Employee Rating

Joey went above and beyond! Happily answered all my questions and made sure I felt confident with the answers. I know that when I have Joey as my service manager I am in good ha More

by parrotts4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joey Malizia

Print
Jul 28, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful to hear that Joey answered all your questions and helped you feel confident about your Volvo XC40 service. Your trust means a lot to Joey and our team. We look forward to assisting you again.

July 23, 2026

Dealership Rating
Employee Rating

Using Koons Volvo Sales and Service since 2007! Always received great service and their service staff are professional, courteous, knowledgeable and service and I absolutely love and appreciate the More

by gpabee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen, Larry Bond , Dan Moore

Print
Jul 23, 2026

Koons Volvo Cars White Marsh responded

Your loyalty since 2007 with your Volvo XC60 means a lot to us. We’re glad Alan and our service team continue to deliver courteous, knowledgeable support and that the concierge service has been convenient. We look forward to caring for your vehicle again soon.

July 21, 2026

Dealership Rating
Employee Rating

Exceptional service, thorough multi point inspection. My service writer was awesome, and was able to put my mind at ease after I hit a pothole. (No damage). Amazing service. More

by harlankrajci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 22, 2026

Koons Volvo Cars White Marsh responded

Delighted to hear the multi point inspection put your mind at ease after that pothole encounter. Aj and our team aim to keep your Audi running smoothly and safe. We’re glad there was no damage and appreciate your feedback.

1
2
3
4
...
12

Dealership Inventory (175 Vehicles)

used 2023 Volvo XC90 car, priced at $35,300
2023 Volvo XC90
used
Platinum Grey Metallic exterior
Automatic
All-wheel Drive
$35,300
View Details
new 2026 Volvo XC40 car, priced at $49,400
2026 Volvo XC40
new
Vapour Grey Metallic exterior
Automatic
All-wheel Drive
$49,400
View Details
used 2024 Volvo XC60 car, priced at $35,800
2024 Volvo XC60
used
Vapour Grey Metallic exterior
Automatic
All-wheel Drive
$35,800
View Details
new 2026 Volvo XC40 car, priced at $42,935
2026 Volvo XC40
new
Vapour Grey Metallic exterior
Automatic
All-wheel Drive
$42,935
View Details
new 2026 Volvo XC40 car, priced at $43,938
2026 Volvo XC40
new
Cloud Blue exterior
Automatic
All-wheel Drive
$43,938
View Details
new 2026 Volvo V60 Cross Country car, priced at $50,938
2026 Volvo V60 Cross Country
new
Denim Blue Metallic exterior
Automatic
All-wheel Drive
$50,938
View Details
View All Inventory