AJ McMillen
AJ McMillen at Koons Volvo Cars White Marsh

AJ McMillen | Page 4

Assistant Service Manager

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.9
55 Reviews
4.9

55 Reviews

Write a Review

55 Reviews of AJ McMillen

April 01, 2026

Dealership Rating
Employee Rating

Very professional service. Fast and reliable inspection. Affordable prices. I would recommend to anytime to anyone in need of car service. More

by Opendoorinc
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond , Charlie Burkhardt, Jim Coleman

Apr 01, 2026

Koons Volvo Cars White Marsh responded

Thank you for highlighting our professional and efficient inspections along with our competitive pricing. We’re pleased you feel confident recommending us for car service. We look forward to assisting you again.

March 30, 2026

Dealership Rating
Employee Rating

Service advisor was very helpful and informative. The service required was recommended and explained. Very helpful. More

by winborneel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond

Mar 31, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear our service advisor provided clear guidance for your Volvo XC40. We aim to make every recommendation easy to understand and helpful. Please let us know if you need anything else.

March 30, 2026

Dealership Rating
Employee Rating

Larry is one of the most competent service advisors. I’ve dealt with over the years. I drove a new Lexus every two years and had a wonderful working relationship with my Lexis advisor. However, since sw More

by Howard Alderman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen, Larry Bond , Charlie Burkhardt, Kevin Kappauf

Mar 30, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience since your Lexus days and for entrusting your Volvo XC90 to Larry. He’s glad to walk through each step, review recalls, and make sure your XC90 is ready to hit the road. We look forward to your next visit.

March 30, 2026

Dealership Rating
Employee Rating

I always feel welcome. After trading in my 2017 Volvo XC90, I had no questions on my next vehicle- has to be a Volvo! Larry and the Koons team takes care of me and my car. More

by amandastout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond , Charlie Burkhardt, Chris Walker

Mar 30, 2026

Koons Volvo Cars White Marsh responded

Your five-star review means a lot, and we’re grateful you trust Larry and our team with your Volvo. It’s great to see you return after trading in your XC90 for the EX90. We appreciate the chance to handle your EX90 service.

March 30, 2026

Dealership Rating
Employee Rating

Larry Bond seem to have gotten my XC 90 Volvo in and out and literally less than 90 minutes. As soon as we got home and relaxed, he said Gee you know your car is done. More

by kaleenaharlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond , Charlie Burkhardt, Jim Coleman

Mar 30, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear that Larry had your Volvo XC90 Recharge Plug-In Hybrid finished in under 90 minutes. We’re glad you could relax at home as soon as the work was done. Let us know if you have any questions while you enjoy your drive.

March 30, 2026

Dealership Rating
Employee Rating

Very helpful and efficient. Great customer service. Overall the dealership is a great place for service. More

by ndorsey60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen

Mar 30, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience with our Volvo service department. We’re pleased to hear our team was helpful and efficient while servicing your XC90. We appreciate your kind words and look forward to serving you again.

March 30, 2026

Dealership Rating
Employee Rating

Advisor was great and concierge service spectacular! Thanks for making it easy to get my car fixed. More

by kaplanj1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear that Aj and our concierge service made getting your Volvo XC60 back on the road simple. We appreciate you taking the time to share your experience. We look forward to assisting you again.

March 30, 2026

Dealership Rating
Employee Rating

The entire team from start to finish was great. Communication upon arrival on what to expect and updates throughout the visit were great, the waiting area was good to get some work done. Very goo More

by Brett.hendrickson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond , Charlie Burkhardt, Jim Coleman

Mar 30, 2026

Koons Volvo Cars White Marsh responded

It’s great to know our team kept you informed throughout your service appointment and that the waiting area helped you stay productive. We appreciate you sharing this with us and look forward to welcoming you back for your Volvo XC60’s next visit.

March 30, 2026

Dealership Rating
Employee Rating

Friendly service advisors and quick turnaround times. It is very easy to schedule appointments and I love the communication. More

by DA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen

Mar 30, 2026

Koons Volvo Cars White Marsh responded

We’re pleased to hear our service advisors were friendly and that you experienced a prompt turnaround. It’s great scheduling appointments felt easy and our communications kept you informed. Thank you for trusting us with your Lexus NX 300.

March 30, 2026

Dealership Rating
Employee Rating

I was very happy with the service department, especially since they were able to pick up my vehicle and return at the same day More

by miakophd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience with our service department. We’re glad our team could pick up your Volvo and return it the same day. We look forward to helping with your next service.

...
4

Dealership Inventory (214 Vehicles)

used 2022 Toyota RAV4 car, priced at $27,300
2022 Toyota RAV4
used
White exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 car, priced at $70,625
2026 Volvo XC90
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 car, priced at $76,795
2026 Volvo XC90
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 car, priced at $71,425
2026 Volvo XC90
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
new 2026 Volvo XC40 car, priced at $48,950
2026 Volvo XC40
new
Vapour Grey Metallic exterior
Automatic
All-wheel Drive
new 2026 Volvo XC60 car, priced at $56,785
2026 Volvo XC60
new
Denim Blue Metallic exterior
Automatic
All-wheel Drive