AJ McMillen | Page 5
Assistant Service Manager
Koons Volvo Cars White Marsh
5395 Nottingham Drive
White Marsh, MD 21162
144 Reviews
Write a Review144 Reviews of AJ McMillen
August 21, 2026
Advisor and head of service are very customer friendly but your technician is awful. He did get my radio back but then he screwed up the GPS and I had to have my car brought back to you again. What is goi but your technician is awful. He did get my radio back but then he screwed up the GPS and I had to have my car brought back to you again. What is going on with the Volvo? Someone just told me that all cars made during the pandemic are crappy . This seems to be the case with my car. Waited 7 or so weeks for a new battery on a 2022 car. Car died in fast line on highway. Radio and GPS broke.why did the service tech leave a dirty middle console screen. I love your staff but not your car. More
Other Employees Tagged: Alan Mcmillen, Larry Bond, Sharon Biscotti , Jen. 5 star.
August 14, 2026
Joey was polite, professional and through. He throughly reviewed the items needed the work performed and the mechanic’s suggestions!! He throughly reviewed the items needed the work performed and the mechanic’s suggestions!! More
Other Employees Tagged: Alan Mcmillen, Sharon Biscotti, Joey Malizia
August 10, 2026
thank you for the amazing people with the services they offer for me. keep up the good work. offer for me. keep up the good work. More
Other Employees Tagged: Larry Bond, George Burke, Joey Malizia
August 10, 2026
Upon arrival, I was promptly attended to by Alan, who provided a comprehensive explanation of the process. The technician meticulously documented his assessment through video recording, and the work was provided a comprehensive explanation of the process. The technician meticulously documented his assessment through video recording, and the work was completed with utmost precision. Upon completion, Alan provided me with a concise summary of the services rendered. The entire experience was seamless and highly satisfactory. I extend my sincere gratitude for the exceptional service and meticulous attention provided during the servicing of my vehicle at your dealership. More
Other Employees Tagged: Alan Mcmillen
August 06, 2026
The dealership was great - everyone was very helpful and kind. They did an excellent job helping me with my purchase. kind. They did an excellent job helping me with my purchase. More
Other Employees Tagged: Jon Paris, Alan Mcmillen, Michael Dorsey, Larry Bond, Sharon Biscotti, Joey Malizia, Josh Harley, Gabbie Andolino
August 04, 2026
Very informative and helpful with services. Extremely professional service was provided by all departments. Definitely satisfied Extremely professional service was provided by all departments. Definitely satisfied More
Other Employees Tagged: Jon Paris, Alan Mcmillen, Larry Bond, Sharon Biscotti, George Burke, Joey Malizia, Josh Harley, Gabbie Andolino
August 03, 2026
Terrible service. They pick up your vehicle and don’t return it. Don’t even call you to let you know what is going on. They pick up your vehicle and don’t return it. Don’t even call you to let you know what is going on. More
Other Employees Tagged: Larry Bond, Joey Malizia
August 03, 2026
friendly staff. knowledge about the vehicle, efficient and fast service. lets you know when your next mileage service is due knowledge about the vehicle, efficient and fast service. lets you know when your next mileage service is due More
Other Employees Tagged: Larry Bond, Joey Malizia
July 31, 2026
This service was excellent. They explained everything and when there were fees that I didn’t understand, they went ahead and credited them off. Highly recommend they treated me They explained everything and when there were fees that I didn’t understand, they went ahead and credited them off. Highly recommend they treated me like I was someone important.. More

