AJ McMillen
AJ McMillen at Koons Volvo Cars White Marsh

AJ McMillen | Page 5

Assistant Service Manager

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.9
144 Reviews
4.9

144 Reviews

Write a Review

144 Reviews of AJ McMillen

August 24, 2026

Dealership Rating
Employee Rating

Quick and simple; slight improvement needed in communication once work is done but that could’ve just been a system error during that time More

by jules.babayemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2026

Koons Volvo Cars White Marsh responded

We’re glad the service on your Volvo XC60 was quick and straightforward. Your feedback on communication after the work was completed is appreciated. Our team is reviewing systems to help ensure more timely updates.

August 21, 2026

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Employee Rating

Advisor and head of service are very customer friendly but your technician is awful. He did get my radio back but then he screwed up the GPS and I had to have my car brought back to you again. What is goi More

by INASINGER
Recommend Dealer
No

Other Employees Tagged: Alan Mcmillen, Larry Bond, Sharon Biscotti , Jen. 5 star.

Aug 26, 2026

Koons Volvo Cars White Marsh responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

August 14, 2026

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Joey was polite, professional and through. He throughly reviewed the items needed the work performed and the mechanic’s suggestions!! More

by craiglusby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2026

Koons Volvo Cars White Marsh responded

We’re glad Joey took the time to explain the needed items, the work completed, and the mechanic’s suggestions during your Volvo S90 service. Knowing you found his approach professional and thorough means a lot to our service team.

August 10, 2026

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Employee Rating

thank you for the amazing people with the services they offer for me. keep up the good work. More

by JEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2026

Koons Volvo Cars White Marsh responded

Our service team enjoyed working on your Volvo XC40 Recharge Pure Electric. Hearing you found our team amazing means a lot to us.

Aug 11, 2026

Koons Volvo Cars White Marsh responded

Thank you, JEAD, for your kind words! We're thrilled to hear that you appreciate our amazing team and the services we offer. Your support motivates us to keep delivering quality and trustworthy service, and we can't wait to welcome you back soon!

August 10, 2026

Dealership Rating
Employee Rating

Upon arrival, I was promptly attended to by Alan, who provided a comprehensive explanation of the process. The technician meticulously documented his assessment through video recording, and the work was More

by cnarup66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen

Aug 10, 2026

Koons Volvo Cars White Marsh responded

Detailed communication and transparent care are hallmarks of our service department’s approach. Knowing that Alan’s thorough explanations, the video assessment, and concise summary made your Volvo XC40 service seamless is truly rewarding.

August 06, 2026

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Employee Rating

The dealership was great - everyone was very helpful and kind. They did an excellent job helping me with my purchase. More

by meghan_fields
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 06, 2026

Koons Volvo Cars White Marsh responded

Your mention of our team’s supportive and welcoming service reflects exactly what we strive for. We’re glad we could guide you smoothly through the purchase of your Volvo XC40. Hearing how satisfied you are means a great deal to our team.

August 04, 2026

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Employee Rating

Very informative and helpful with services. Extremely professional service was provided by all departments. Definitely satisfied More

by jlmclendonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 04, 2026

Koons Volvo Cars White Marsh responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 03, 2026

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Employee Rating

Terrible service. They pick up your vehicle and don’t return it. Don’t even call you to let you know what is going on. More

by baze1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Larry Bond, Joey Malizia

Aug 05, 2026

Koons Volvo Cars White Marsh responded

Baze, I'm truly sorry to hear about your experience with our service. We strive for honesty and reliability, and it's clear we fell short this time. Thank you for bringing this to our attention; we will address the communication issues and ensure our team provides the trustworthy support you deserve. Please reach out to us directly so we can resolve this matter and regain your trust.

August 03, 2026

Dealership Rating
Employee Rating

friendly staff. knowledge about the vehicle, efficient and fast service. lets you know when your next mileage service is due More

by kaleenaharlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond, Joey Malizia

Aug 03, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful to hear our team’s friendly approach, expertise, and quick turnaround made your Volvo XC90 Recharge Plug-In Hybrid service seamless. We’re glad the reminder about your next scheduled maintenance was helpful. We look forward to your next visit.

July 31, 2026

Dealership Rating
Employee Rating

This service was excellent. They explained everything and when there were fees that I didn’t understand, they went ahead and credited them off. Highly recommend they treated me More

by photojess25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your thoughts on your Volvo XC60 service. We’re glad our team explained each step and credited those fees for you. Aj and our staff appreciate your recommendation and the trust you placed in us.

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