AJ McMillen
AJ McMillen at Koons Volvo Cars White Marsh

AJ McMillen | Page 5

Assistant Service Manager

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.9
83 Reviews
4.9

83 Reviews

Write a Review

83 Reviews of AJ McMillen

May 06, 2026

Dealership Rating
Employee Rating

Fast and courteous service. They followed through on all of the commitments made when I purchased the car. More

by jeffghrist
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen

May 06, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful to hear about the fast and courteous care you received for your Volvo XC90. We’re glad we could deliver on the commitments made at purchase. Please reach out when your XC90 needs any future service.

May 05, 2026

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Outstanding service and customer care. Allows me to make the best use of my time. More

by Cmckethan
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Recommend Dealer
Yes
May 05, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your positive experience. We’re glad our service care helps you make the most of your time with your Volvo. We look forward to assisting you again.

May 04, 2026

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No issue with the service - everything was great - my only complaint was not having a Volvo loaner - the process and getting back and forth to Enterprise was lengthy and the car they gave me was horrible More

by thomas.lalley
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen

May 05, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience with us, Thomas. We truly appreciate your business and this feedback. Please don't hesitate to reach out to us directly if you'd like to discuss your concerns in more detail, we are always happy to help!

April 30, 2026

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KOONS Volvo is the best dealer i have ever had the pleasure of dealing with... They go above and beyond every time. More

by rnockjr
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Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen

Apr 30, 2026

Koons Volvo Cars White Marsh responded

Thrilled our service team could exceed expectations with your Volvo. Thank you for sharing your experience and we look forward to supporting you again.

April 29, 2026

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The service writer was kind and professional and took very good care of my issue with extreme willingness to help. He was very knowledgeable of what was going on with the car and was very confident in r More

by 4mfraker
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Larry Bond

Apr 30, 2026

Koons Volvo Cars White Marsh responded

It’s great to know that Aj provided professional and caring support during your Volvo XC40 service. We’re glad he could explain the issue clearly and address your concerns confidently. Thank you for sharing your positive experience.

April 29, 2026

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Always fast, efficient, friendly, thorough etc. .. My car is always run through the carwash at time of pick up for that little extra touch. Looking forward to future business transactions w/ Koons More

by baltimore3308
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Recommend Dealer
Yes
Apr 29, 2026

Koons Volvo Cars White Marsh responded

Your review made our day! We appreciate your kind words about our fast, efficient, and friendly service along with the extra carwash touch. It’s wonderful knowing your Volvo S60 leaves looking its best, and we look forward to your next visit.

April 28, 2026

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The sales person Garry and manager heard my need and worked with it and was patient More

by stefan1914
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Recommend Dealer
Yes
Apr 29, 2026

Koons Volvo Cars White Marsh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 27, 2026

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Larry was very knowledgeable and such a pleasure to work with. I will definitely be back as needed. Thank you Volvo at White Marsh More

by dqaron06
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Recommend Dealer
Yes
Apr 28, 2026

Koons Volvo Cars White Marsh responded

Hearing that Larry’s expertise made your visit enjoyable is wonderful. We’re glad your Volvo XC90 service went smoothly and look forward to helping you again.

May 25, 2026

Koons Volvo Cars White Marsh responded

Hi, thank you for taking the time to rate us! You really made our day today.

April 27, 2026

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Employee Rating

AJ took care of the service on the car, made sue everything was fine and kept me updated during the process. More

by Katt
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen

Apr 27, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear Aj took excellent care of your Volvo XC60 and kept you informed throughout the process. Thank you for the five-star review; we look forward to assisting you again.

April 27, 2026

Dealership Rating
Employee Rating

The service was fast and reliable. They also washed and cleaned my car for me. More

by FBRBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen

Apr 27, 2026

Koons Volvo Cars White Marsh responded

Thank you for the five-star rating. We’re delighted to hear our team provided quick and dependable service and that you appreciated the wash and clean for your Volvo S90. We look forward to helping you again.

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