AJ Vallarelli
AJ Vallarelli at Honda of the Avenues

AJ Vallarelli | Page 3

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.8
110 Reviews
4.8

110 Reviews

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110 Reviews of AJ Vallarelli

May 31, 2026

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Employee Rating

Very positive. AJ makes sure all my questions and concerns are addressed. And I usually get service done fairly quickly More

by ahochwal220
Recommend Dealer
Yes

Other Employees Tagged: AJ Vallarelli

Jun 01, 2026

Honda of the Avenues responded

Thank you for your kind feedback! We're glad AJ consistently addresses your questions and concerns and that your service visits are completed promptly. We appreciate your trust and look forward to serving you again!

May 31, 2026

Dealership Rating
Employee Rating

Very professional and polite Very good service, excellent customer service. Definitely recommend. Good service, thank you very much! More

by cherkasaleksandr
Recommend Dealer
Yes

Other Employees Tagged: AJ Vallarelli

Jun 01, 2026

Honda of the Avenues responded

Thank you for your kind words! We're delighted to hear you received professional, polite service and excellent customer care. We truly appreciate your recommendation and look forward to serving you again. Thank you!

May 28, 2026

Dealership Rating
Employee Rating

Service was excellent as always ! AJ took care of my request promptly and I have no complaints. More

by demarcs
Recommend Dealer
Yes

Other Employees Tagged: AJ Vallarelli

Jun 01, 2026

Honda of the Avenues responded

Thank you for your continued trust and kind words! We're glad AJ was able to take care of your request promptly and that you had another excellent experience. We appreciate your loyalty and look forward to serving you again!

May 27, 2026

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Employee Rating

Dont trust these people! ! they will rig your car to have a failure just to viciously try to sell you a new one mechanics don’t know what there doing and management is bad and More

by Arc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marcellis Smith, Amber Winters

May 27, 2026

Honda of the Avenues responded

We’re very sorry to hear about your experience and take concerns like this seriously. Honest and transparent service is extremely important to us, and we regret that you feel this was not reflected in your visit. We would appreciate the opportunity to review your concerns further, please reach out to our Service Manager so we can look into this directly. awinters@Hondaota.com

May 27, 2026

Honda of the Avenues responded

We understand you are frustrated, however we do feel it is important to clarify the facts regarding your vehicle. After your timing belt service was completed, the vehicle operated normally for a couple months before you later returned with a noise concern coming from the engine area. At that time, you were advised to bring the vehicle back in for inspection. Unfortunately, the vehicle continued to be driven while the condition worsened. Upon inspection by multiple master technicians, it was determined that the drive belt tensioner failed, which caused the drive belt to slip, shred, and wrap around the crankshaft pulley. This created excessive heat that damaged part of the timing belt cover. In addition, the alternator overheated and suffered bearing failure. The front protection cap on the alternator also came apart and contacted the belt, contributing further to the belt damage and shredding. These failures were unrelated to the timing belt replacement previously performed. The timing belt service itself did not cause the drive belt tensioner or alternator bearing failure. We reviewed the situation thoroughly with you and explained our findings in detail, but we understand you disagree with the diagnosis. While we respect your opinion, we stand behind the workmanship and diagnosis provided by our technicians. Crista Poynor Service Director

May 12, 2026

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Employee Rating

Customer service here is phenomenal. As soon as you pull your car into the service area, an employee comes right over to assist you. When I scheduled my appointment, I chose AJ as my se More

by barbjohn127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2026

Honda of the Avenues responded

Thank you for the wonderful review! We’re so glad AJ and the rest of our team continue to provide professional, friendly, and consistent service. It means a lot that you returned to us after being out of state, and we truly appreciate your continued trust and support!

May 12, 2026

Dealership Rating
Employee Rating

Customer service here is excellent. As soon as you pull your car into the service area, an employee comes right over to assist you. When I scheduled my appointment, I chose AJ as my ser More

by barbjohn127
Recommend Dealer
Yes

Other Employees Tagged: AJ Vallarelli

May 18, 2026

Honda of the Avenues responded

Thank you for the excellent review! We’re so glad AJ and our team continue to provide professional, friendly, and consistent service. We truly appreciate your continued trust and support!

May 08, 2026

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Employee Rating

Service was fast and efficient. Staff were attentive I really appreciated how the Honda dealership handled my oil change, brake fluid flush, and tire rotation. Everything was done e More

by shakhia.grant
Recommend Dealer
Yes

Other Employees Tagged: AJ Vallarelli

May 18, 2026

Honda of the Avenues responded

Thank you for the great review! We’re so glad to hear your service visit was fast, efficient, and handled with care. It’s great to know your vehicle is running smoother and giving you peace of mind. We truly appreciate your support and look forward to seeing you again!

May 07, 2026

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Employee Rating

Service advisor was very straightforward and honest regarding services needed. Time to service was better than expected. Overall a good experience. More

by jerryrkaufman
Recommend Dealer
Yes

Other Employees Tagged: AJ Vallarelli

May 18, 2026

Honda of the Avenues responded

Thank you for the great review! We’re glad your service advisor was honest and straightforward and that your visit was completed faster than expected. We truly appreciate your support and look forward to seeing you again!

May 07, 2026

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Employee Rating

Offered quick delivery of parts and quick service even though I did not have an appointment. Excellent customer service More

by Wanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2026

Honda of the Avenues responded

Thank you for the great review! We’re so glad we could provide quick service and get your parts handled efficiently, even without an appointment. We truly appreciate your support and look forward to seeing you again!

April 30, 2026

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Employee Rating

No wait time for my appointment. Very welcoming and professional. Got me in and out in no time. Will be back. More

by keithburt8219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2026

Honda of the Avenues responded

Thank you for the wonderful review! We’re glad your appointment was quick, professional, and welcoming from start to finish. We appreciate your support and look forward to seeing you again.

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