ALLAN HATCHER | Page 2

Worst experience ever with service department. I got back into my vehicle an drove off I got back into my vehicle an drove off More

by JAMESABRINDEL Verified Customer Verified Customer

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We have always had excellent service but this time everything went wrong. We ordered a part and waited... we had to call to find out it was sitting there. Then a 3 hour job turned into 2 full days and everything went wrong. We ordered a part and waited... we had to call to find out it was sitting there. Then a 3 hour job turned into 2 full days and a mechanic change. The car was ready at close of business day 2 but we were not called until 10:15 the next morning on the 3rd day. The promised call from the manager never happened, very disappointing. More

by RABMB33 Verified Customer Verified Customer

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They are family owned and operated, everyone there is so friendly and full of joy. It is such a pleasant atmosphere to be in at all times. I even recommended a person to purchase a vehicle from their dealer friendly and full of joy. It is such a pleasant atmosphere to be in at all times. I even recommended a person to purchase a vehicle from their dealership. More

by hondadvdrf900r Verified Customer Verified Customer

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Very friendly and knowledgeable! They have always went above and beyond to help me! Will definitely be going back! They have always went above and beyond to help me! Will definitely be going back! More

by b.cockrell Verified Customer Verified Customer

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My vehicle, purchased new from Herlong, had an issue with paint peeling around the windshield. When I called the service department, the rep on the phone said my car was not under warranty (it was). She fina paint peeling around the windshield. When I called the service department, the rep on the phone said my car was not under warranty (it was). She finally agreed with me and told me to come in so they could take pictures. Six months later, I was still waiting to have my vehicle repaired. All that needed to be done was for someone to submit the work order (paperwork) so that I could take my car to a body shop. After I made 20+ calls to the service department, the reps always told me they could’ve find their service manager. I never once received a call back from him after leaving messages and no one could give me a timeframe when I could expect to have the issue repaired. My husband finally drove all the way out to the dealership to talk to someone face-to-face. The work order was on the service manager’s desk, and he submitted it while my husband was there. Why did it take so long? Why did my husband have to go make an in-person visit in order for a simple task to be completed? The excuse was they were understaffed. At what point is a six-month-long issue prioritized? To me, it was inexcusable and I will not be going back to this dealership. More

by KFEDELI Verified Customer Verified Customer

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Herlong Ford is the best Ford Service in SC and GA. I always take my cars to them, and I always have great results. I always take my cars to them, and I always have great results. More

by BETHANYLWELSH Verified Customer Verified Customer

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A safe, clean business-like atmosphere, with all concentrating on getting the work completed. Well done! concentrating on getting the work completed. Well done! More

by EMILLER305 Verified Customer Verified Customer

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Knowledgeable, get you out in a timely manner, nice selection of vehicles on hand, new as well as used selection of vehicles on hand, new as well as used More

by KEVINHARRIS601 Verified Customer Verified Customer

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Not a very good experience, it took entirely too long to get my truck repaired, I had to call the corporate office to get help. get my truck repaired, I had to call the corporate office to get help. More

by SDDGM1 Verified Customer Verified Customer

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I have purchased several vehicles from Herlong Ford over the years. I have also purchased vehicles from other dealers years ago. Herlong Ford and all of their sales, administration and service personnel h the years. I have also purchased vehicles from other dealers years ago. Herlong Ford and all of their sales, administration and service personnel have always given me the absolute best experience whether purchasing a vehicle or service compared to all others that I have ever dealt with. I will Look no further than Herlong Ford for all my future vehicle needs. Herlong Ford in Edgefield, SC has my highest possible recommendation for vehicle purchases or service to your automobile. More

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