Aaron Pearson | Page 5

Almost everything about the entire repair, the loaner car, and all the personnel involved, went very smoothly. That part would get 5 stars. However, and a big however, this was only after my repeated qu car, and all the personnel involved, went very smoothly. That part would get 5 stars. However, and a big however, this was only after my repeated questioning of why the dealership would not report the full repair cost to my warranty company, instead asking me to pay over $3000 that clearly should have been covered by my extended warranty. After finally going above my service advisor and talking to Aaron P, this was promptly cleared up and I paid only the appropriate deductible. Aaron was excellent. (I don't remember the name of the service advisor, who was not at all helpful with this.) I may never understand whether this whole issue came out of a miscommunication, or a deliberate policy with extended warranty contracts that the dealership itself owns. More

by MMENDELL Verified Customer Verified Customer

Report | Print

Each time I come to this location I feel welcomed, and my concerns are addressed in a timely manner. concerns are addressed in a timely manner. More

by Max Verified Customer Verified Customer

Report | Print

They have always been fair. Work is as promised. Aaron P. , Alan P. especially capable and reliable. Work is as promised. Aaron P. , Alan P. especially capable and reliable. More

by MS Verified Customer Verified Customer

Report | Print

I always leave Subaru filling confident I am safe in my car, after having it serviced here thank you Subaru car, after having it serviced here thank you Subaru More

by jrvaldez5 Verified Customer Verified Customer

Report | Print

After my maintenance agreement ran out I shopped around for other qualified Subaru service. Recently I went back to Albany Subaru when I had a problem that needed immediate attention, not the 3 weeks I wa for other qualified Subaru service. Recently I went back to Albany Subaru when I had a problem that needed immediate attention, not the 3 weeks I was quoted elsewhere. Despite having a full load Aaron found a way to accommodate my emergency need. That is the kind of service that deserves loyalty, and now Albany Subaru deserves my loyalty. Thanks Aaron. More

by MINDBODYHERBS Verified Customer Verified Customer

Report | Print

Easily the best service center I’ve been to in terms of professionalism and courtesy. They also maintain my car well. professionalism and courtesy. They also maintain my car well. More

by NATHANPHILLIPS Verified Customer Verified Customer

Report | Print

Albany Subaru has a staff that is willing to listen to and work with you on issues in order to provide excellent service for a fair price. I am pleased to be a loyal customer to a shop that is honest and and work with you on issues in order to provide excellent service for a fair price. I am pleased to be a loyal customer to a shop that is honest and fair and will go the extra mile to prove that they want to earn your business. More

by PLindsay Verified Customer Verified Customer

Report | Print

Always helpful, friendly, and great service! Would recommend to anybody who wants a good shop to work with! Would recommend to anybody who wants a good shop to work with! More

by BENJAMIN.MERCADO45 Verified Customer Verified Customer

Report | Print

Excellent service & personnel All issues are handled expeditiously Definitively will recommend to friends and family expeditiously Definitively will recommend to friends and family More

by b.mosera Verified Customer Verified Customer

Report | Print

JAY, Consultant (Check-In) was knowledgable and had excellent communication skills. Service Time was less than Estimate. Waiting area is superb! excellent communication skills. Service Time was less than Estimate. Waiting area is superb! More

by HEY_MT Verified Customer Verified Customer

Report | Print