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Abigail Lundberg
Abigail Lundberg at Russ Darrow Toyota of West Bend

Abigail Lundberg

Service Advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.8
105 Reviews
4.8

105 Reviews

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105 Reviews of Abigail Lundberg

January 30, 2026

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Employee Rating

I have mixed reviews about this place. I've had good and bad experiences. Biggest issue I see is the lack of professionalism in the oil change area by the young employees. It seems as ther More

by lisa.maaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Lutz, Seth A Tearney, Janessa Rios, JEREMIAH PFLUGER, Keith Mcginnis, Nicholas Pastorelli

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January 28, 2026

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I came in without an appointment and they took care of me. We just moved here from Texas and are glad for the good service. More

by billrondeau51
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2026

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

December 04, 2025

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Employee Rating

Ask for a good car. Got it perfectly mastered. The interaction with dealership was superb. More

by picicato
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Bechler, Janessa Rios, JEREMIAH PFLUGER

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Dec 04, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

November 26, 2025

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Employee Rating

Very friendly and communicative Everyone was thorough and the waiting room was clean and nice More

by Jennab08
Recommend Dealer
Yes

Other Employees Tagged: Abigail Lundberg

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Nov 26, 2025

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

November 22, 2025

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Employee Rating

The service advisor (Abigail) did a great job of keeping me informed and explaining things during my appointment. Appreciated the communication. More

by Mary
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 22, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

November 20, 2025

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Employee Rating

Always pleasant. Doesn't they to over sell un needed items. If they did, I would not return More

by dgoschey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Pastorelli

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Nov 20, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

November 07, 2025

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Employee Rating

Very responsive & courteous. Love the video of the vehicle during the actual service. My only disappointment was that the audio was not clear. More

by cstorck2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2025

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

October 24, 2025

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Abby, as always, was great. I love her dragons too! Thanks for good service again. More

by Jason
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

October 19, 2025

Dealership Rating
Employee Rating

Always get great service! Get great service every time I stop in. That's about it. More

by Patotten
Recommend Dealer
Yes

Other Employees Tagged: Abigail Lundberg

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Oct 19, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

October 10, 2025

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Employee Rating

Rather expensive; nickel and dime you for every little thing; charge extra for use of credit card. More

by hronm123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

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