Just wanted to share this experience.
They offer a gift card for coming in and having a test drive. It says on the text to discuss this with sales person when you arrive at the dealership
They offer a gift card for coming in and having a test drive. It says on the text to discuss this with sales person when you arrive at the dealership. I came all the way driving more than 30 miles and when I discussed this with the salesperson, he told me if I were there to get a gift card or buy a car, I was so pissed and I told the salesperson about this. Still I gave it a chance and saw the vehicle. They never offered me a gift card and neither I bothered, but just wanted to give it a try by emailing them just to make sure if it's legit. Again, the person on phone told me that the salesperson was off and talk to him while the salesperson had emailed me and asked me to talk to the internet department. The purpose of writing this is to express my opinion that if you can't honor something why do you even bother to advertise. If a customer has a need, he/she will stop by regardless because even an avg new car costs about 20/30 grands, why would someone bother about a $25 gift card. Totally disappointed.
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by Shakir Shabbir
Jan 04, 2023 -
Family Hyundai responded
Shakir, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Jan 04, 2023 -
Family Hyundai responded
Shakir, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Great service and so friendly.
It was a pleasure working with everyone at Family Hyundai
It was a pleasure working with everyone at Family Hyundai
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by DEBGILL1
Jan 01, 2023 -
Family Hyundai responded
Deb, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.
Very friendly and knowledgeable.
Explains everything in detail including going over the features of the vehicle and the protection warranties
Explains everything in detail including going over the features of the vehicle and the protection warranties
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by DEBGILL1
Verified Customer
Verified Customer
Dec 23, 2022 -
Family Hyundai responded
It's great to hear that Adam,Scott, and Al were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!
The service in which I came in for seem to go smoothly
but could of explain the overall service a little better
but could of explain the overall service a little better
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by STEVENKLINCKMAN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Emily Klinckman
Dec 18, 2022 -
Family Hyundai responded
Thank you so much for your kind words, Steven, and for taking the time to leave us this wonderful feedback!
The dealership is always punctual about their service.
They make their customers feel at home,
They make their customers feel at home,
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by PEGGYSIMS10
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tom Salin
Dec 08, 2022 -
Family Hyundai responded
It has been a pleasure serving you, Peggy. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!
Wonderful experience.
The staff was knowledgeable and helpful through the entire car buying process! Would highly recommend Family!
The staff was knowledgeable and helpful through the entire car buying process! Would highly recommend Family!
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by stephanietamayo
Verified Customer
Verified Customer
Service Price Transparency
Dec 02, 2022 -
Family Hyundai responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Adam was very easy to work with while he was professional
and helpful. I appreciate his help.
and helpful. I appreciate his help.
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by aalbanese3023
Verified Customer
Verified Customer
Nov 17, 2022 -
Family Hyundai responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great customer service. We thank you for choosing Family Hyundai!
Great people to deal with at family Hyundai.
Got a great car at a great price. I Will do business there again.
Got a great car at a great price. I Will do business there again.
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by Producer 1
Verified Customer
Verified Customer
Nov 16, 2022 -
Family Hyundai responded
Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
The process of buying my new car was pretty seamless and
easy. The only complaint would be the ongoing construction, but that’s obviously not the fault of anyone we worked with.
easy. The only complaint would be the ongoing construction, but that’s obviously not the fault of anyone we worked with.
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by Klop4446
Nov 13, 2022 -
Family Hyundai responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Everyone I worked with was phenomenal.
Got exactly what I wanted, but no pressure from anyone to buy at all.
Got exactly what I wanted, but no pressure from anyone to buy at all.
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by jwoodke
Nov 10, 2022 -
Family Hyundai responded
Thanks for sharing your thoughts about your experience with Family Hyundai. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!