Adnan Baig

A Seamless and Exceptional Experience at Rallye Lexus Glen Cove I recently traded in my 2014 Scion FRS and purchased a 2024 Lexus IS 350 F Sport from Rallye Lexus, and the entire experience was truly Glen Cove I recently traded in my 2014 Scion FRS and purchased a 2024 Lexus IS 350 F Sport from Rallye Lexus, and the entire experience was truly outstanding from start to finish. James H., my Sales & Leasing Consultant, was incredible to work with. After submitting an inquiry for the IS 350 I saw advertised on social media, James promptly reached out and invited me in for a test drive. Scheduling was easy, and the whole process felt like a casual, informative conversation — never pushy or sales-driven. He answered all of my questions, offered helpful insights (including about my FRS, which he was familiar with), and maintained consistent communication via text before and after the sale. When I noticed some minor cosmetic imperfections after purchase (since the vehicle was used), James made sure they were taken care of without hesitation. Monique F., the finance manager, was equally fantastic. She walked me through the entire financing process patiently and professionally — no pressure at all. She clearly respected my budget, didn’t push any unwanted extras, and was happy to match a lower interest rate I had found elsewhere. She made sure I was comfortable and fully informed every step of the way. After the sale, she continued to follow up to check in and see how everything was going. You can tell she and James worked seamlessly as a team to make sure everything was smooth. At the end of the purchase, Monique even gave me a quick tour of the dealership and introduced me to the service team — everyone was friendly and welcoming, which made me feel even more confident about bringing the car back here for future service. Adnan B., the general sales manager, also stepped in with the same professionalism and customer care. I pointed out an imperfection on the front bumper, and he assured me it would be fixed before I picked up the vehicle — and sure enough, it was flawless. Their cosmetic work was so good I couldn’t even tell where the issue had been. Monique and Adnan even worked together to make some pricing adjustments to help stay within my budget, which I truly appreciated. Justin M., the vehicle specialist, did a great job walking me through the features of my new IS 350. He was patient, knowledgeable, and helped me get everything set up — including the Lexus app. His calm and helpful attitude made the learning curve easy. And finally, to the team who worked on the cosmetic repairs (unfortunately, I do not have names) — thank you. The attention to detail and quality of work gave me full confidence that this is a place I can trust for future service needs. As for the car itself, it would need a seperate 5 star review.— it’s absolutely amazing. For a 2024, it looks flawless! I couldn’t be happier with my purchase. Thank you to everyone at Rallye Lexus Glen Cove for making this such a smooth, honest, and pleasant car-buying experience. I would absolutely recommend this dealership to anyone in the market for a Lexus. More

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Maria was very helpful in getting my vehicle back to me She arranged to having it dropped off at a convenient location She arranged to having it dropped off at a convenient location More

by VITONAP Verified Customer Verified Customer

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Excellent service. Was instantly greeted and given options to stay or leave. Status update was provided and required followup was done. I appreciate the friendly and ef Was instantly greeted and given options to stay or leave. Status update was provided and required followup was done. I appreciate the friendly and efficient service provided. More

by LTOM6724 Verified Customer Verified Customer

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I am more than happy to fill out this survey Mr Reidy, Mr Kenneth Melendez, and Anthony Costanzo(Floor Manager), the whole Service Department, the Service Manager,!James Quinlen Service Manager, and nume Mr Kenneth Melendez, and Anthony Costanzo(Floor Manager), the whole Service Department, the Service Manager,!James Quinlen Service Manager, and numerous others I may have failed to mention. The whole Rallye Lexus staff allwsys makes me feel part of the family. I plan to buy my next Lexus at Rallye Lexus. More

by Drfreud04opml Verified Customer Verified Customer

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Outstanding service , honest sales , finance and technical staff. Overall just an incredible experience. Will buy another car no question from this dealership. technical staff. Overall just an incredible experience. Will buy another car no question from this dealership. More

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Fabulous service and customer experience. Rallye is the best. I have leased several outstanding vehicles from them over the years. Rallye is the best. I have leased several outstanding vehicles from them over the years. More

by masonsenft Verified Customer Verified Customer

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the staff at rallye was knowledgeable and friendly. it was a very pleasant experience. they did whatever they could to be helpful and make you feel comfortable wit your decision. it was a very pleasant experience. they did whatever they could to be helpful and make you feel comfortable wit your decision. More

by COACHVERBOYS Verified Customer Verified Customer

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The entire staff was very accomodating and helpful. The whole process was not stressful at all as we usually experience with other car dealers in general. Great service. The whole process was not stressful at all as we usually experience with other car dealers in general. Great service. More

by CIELEIRON Verified Customer Verified Customer

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The customer service provided by the staff at the dealership was excellent and was up to my expectations. dealership was excellent and was up to my expectations. More

by KARHIB Verified Customer Verified Customer

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Professional, fast, and easy. No hidden fees at the end of the transaction. Ted Mitchell made us feel very comfortable going through a process of buying a Lexus. No hidden fees at the end of the transaction. Ted Mitchell made us feel very comfortable going through a process of buying a Lexus. More

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