Adonis G | Page 2

I have used Temecula Hyundai twice so far, and unfortunately both times the issue was not solved and I had to return the vehicle for further repair. The positive is that they provided me with a lo unfortunately both times the issue was not solved and I had to return the vehicle for further repair. The positive is that they provided me with a loaner vehicle, the negative is I had to take time out of my busy schedule and return/address the issue. In speaking to the managers, they say they understand and are polite, yet the communication was extremely poor and I had to follow up for updates and to confirm the repairs were done, both times. When calling it always seemed to be a finger pointing issue, with someone saying someone else was supposed to call me back! I will try one final time if needed, yet if it remains the same, and I have issues with the repair and communication, it will be my last. There are other issues, I just don’t want to belabor my point. More

by scbjawelsh Verified Customer Verified Customer

Print

I contacted the dealership in regard to my 2023 Hyundai Tucson Hybrid and spoke to an Adonis who was very instrumental in understanding my maintenance needs for my Tucson, as I have never owned a Hybrid ve Tucson Hybrid and spoke to an Adonis who was very instrumental in understanding my maintenance needs for my Tucson, as I have never owned a Hybrid vehicle before. When I got to the dealership, the advisor quickly checked me in and got me started. I made an Appointment for 9 a.m., and the advisor (I don't remember his name) told me that he would have it done no later than 12, 12:15 at the latest. So, I waited patiently in the lobby until 12:45, only to ask the advisor where my car was, and he told me his other co-worker was supposed to check me out an hour ago. AN HOUR AGO!!! no text message, no phone call and had I not inquired as to the status of my vehicle, it would have been longer. Bottom line is, I took the day off of work to facilitate getting my car serviced, and to have my time wasted is just insulting, irresponsible, and flat-out rude. I would not recommend this dealership. More

by keckeric Verified Customer Verified Customer

Print

Service was great and quick. Didn’t have to wait long. Customer Service was great Didn’t have to wait long. Customer Service was great More

by heidi.deley Verified Customer Verified Customer

Print

Temecula Hyundai has always made getting my car serviced easy from start to finish. Making the appointment is a quick call, drop off and pick-up are quick, and I really appreciate that they will call me a c easy from start to finish. Making the appointment is a quick call, drop off and pick-up are quick, and I really appreciate that they will call me a car if I don’t have a ride. Their team members are respectful and a nice group of people. I will continue to come back. More

by DAYNA.MCALLISTER Verified Customer Verified Customer

Print

This dealership is like family to me. They are so accommodating and kind and they represent the best in car buying and service. We are a Hyundai family and Temecula Hyundai is one reason They are so accommodating and kind and they represent the best in car buying and service. We are a Hyundai family and Temecula Hyundai is one reason why. More

by Amy Kotner Verified Customer Verified Customer

Print

Thank you to Blake for taking care of our car! Thank you for getting our car done for by Tuesday! Thank you for getting our car done for by Tuesday! More

by DSINTEMEC Verified Customer Verified Customer

Print

I had a 1:00 appointment (and I was early). Service adviser said car would be ready by 3:45. My wife and I waited in the very cold waiting area. At 4:45 I went out to the service desk. Only 2 p Service adviser said car would be ready by 3:45. My wife and I waited in the very cold waiting area. At 4:45 I went out to the service desk. Only 2 people were there and after one of them looked around for my paperwork, it was found. No "so sorry" or any exlanation given nor was there any explanation on the service that was performed. More

by F1JONPERK Verified Customer Verified Customer

Print

My husband and I have bought several cars from Temecula Hyundai and we have always received superb service. Hyundai and we have always received superb service. More

by izolaphi Verified Customer Verified Customer

Print

Steve Enriquez, has always been so helpful when my car has needed service. He always goes above and beyond. He is great at his job and always is so helpful. Recently my car was in his care and he had H has needed service. He always goes above and beyond. He is great at his job and always is so helpful. Recently my car was in his care and he had Hyundai replace my whole engine at no cost to me. He is very good at explaining what is going on with the service. Not only that Steve always supplies a loner car or a rent a car for my use. And again no cost to me. I would recommend anyone to purchase a Hyundai from Temecula Hyundai, Hands down they have been GREAT with sales and service (I purchased my car from them in 2017 from Leo their sales man. He was great too.) Thank you very much for being so great at your job. More

by LCR40924 Verified Customer Verified Customer

Print

I experienced great customer service today at the dealership in Temecula California. Very encouraging. Thank you dealership in Temecula California. Very encouraging. Thank you More

by AVISLEGAL Verified Customer Verified Customer

Print