Adrian Chapa

Service department is subpar. Misleading and fraudulent. Service manager is dishonest and delivers fake paperwork to buyers. Overall poor customer service and communication. S Misleading and fraudulent. Service manager is dishonest and delivers fake paperwork to buyers. Overall poor customer service and communication. Sales department is excellent and goes far beyond the customers expectations. However, good luck if anyone needs help with a service issue. Plan to have excuses and bad service. More

by ROBERTOLVEDA Verified Customer Verified Customer

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I recently visited the Hyundai service center and had a very pleasant experience. The staff was courteous, knowledgeable, and took the time to explain everything clearly. My vehicle was serviced in a timel very pleasant experience. The staff was courteous, knowledgeable, and took the time to explain everything clearly. My vehicle was serviced in a timely manner, and I appreciated the regular updates during the process. The waiting area was clean and comfortable, which made the short wait more enjoyable. Overall, I’m satisfied with the quality of service and professionalism. Thank you, Hyundai team, for your excellent customer care! More

by catrice yancy Verified Customer Verified Customer

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Service is great, sales is slow, in sales you sit waiting on people, not so with service on people, not so with service More

by JACK.CRISSEY002 Verified Customer Verified Customer

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Paul very unfriendly and rude. No snacks available. Other team members friendly and helpful.. thanks No snacks available. Other team members friendly and helpful.. thanks More

by neldaygarza71 Verified Customer Verified Customer

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Excellent service and great dealership! We always rely on the professional expertise the dealership provides. We always rely on the professional expertise the dealership provides. More

by pegomez71 Verified Customer Verified Customer

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I went in for recalls and ended up $1200 poorer and my car in worse shape!!! They worked on my evaporation system and now my check engine light is on. Do not take your automobile to Big Star Hyundai! car in worse shape!!! They worked on my evaporation system and now my check engine light is on. Do not take your automobile to Big Star Hyundai!!!! More

by bcunningham9662 Verified Customer Verified Customer

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Great service from the front desk team to the mechanic explaining every detail and work needed to be completed on the car. explaining every detail and work needed to be completed on the car. More

by KIFBETTY Verified Customer Verified Customer

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Bueno atento y muy rápido para hacer los mantenimientos a los carros , muy amplio el espacio a los carros , muy amplio el espacio More

by ruben001109 Verified Customer Verified Customer

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Service is not good I'm always having a issue with the service department. The service department is not good not good it needs I'mprovement service department. The service department is not good not good it needs I'mprovement More

by waynebrown2800 Verified Customer Verified Customer

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Professional from emphasis on safety to importance on listening to the customer.. even if all I have is a question, my comments matter. listening to the customer.. even if all I have is a question, my comments matter. More

by JUDOPP Verified Customer Verified Customer

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