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Adrian Chapa
Adrian Chapa at Big Star Hyundai

Adrian Chapa

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.5
169 Reviews
4.5

169 Reviews

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169 Reviews of Adrian Chapa

December 04, 2025

Dealership Rating
Employee Rating

Love how Valor in sales and Adrian in service go way beyond your average employee More

by Valentintrevino2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Valor

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Dec 04, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

December 01, 2025

Dealership Rating
Employee Rating

Very disappointed, I am only supposed to pay a $100 deductible for all work. I ended up paying my deductible plus 2 additional hours of labor, RIDICULOUS! I had to call Hyundai America where I bought t More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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November 30, 2025

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Employee Rating

They do a good job but they push for a lot of extra work that according to the manual is not necessary More

by Krun16
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2025

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 07, 2025

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Employee Rating

Always courteous and upfront on costs. Easy scheduling. Good at notifying of upcoming due maintenance. More

by FIFEMARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 10, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 22, 2025

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Employee Rating

Everything went smooth and the Customer Service was way more than exceptional and I really do love this location More

by arenshenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Bryan Malave, Paul Davila, Jessica Harber

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Jun 23, 2025

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

June 06, 2025

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Employee Rating

Great customer service. They are always through and communicate everything beforehand. Love the snacks too! More

by graceful0285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Bryan Malave, Paul Davila, Jessica Harber

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Jun 09, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your review means a lot to the Big Star Team. We look forward to serving you again soon

June 06, 2025

Dealership Rating
Employee Rating

Great customer service. They are always through and communicate everything beforehand. Love the snacks too! More

by graceful0285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Bryan Malave, Paul Davila, Jessica Harber

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Jun 09, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-Star review means a lot to the Big Star Team. We look forward to serving you again soon

May 17, 2025

Dealership Rating
Employee Rating

Your service is very great. I give you 1520 stars and the people are awesome that help me especially with the videos oh my gosh y’all are so awesome thank you. I love you team H More

by sills.christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Bryan Malave, Paul Davila, Jessica Harber

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May 19, 2025

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

May 16, 2025

Dealership Rating
Employee Rating

Exceptional service, I can always count on Big Star Hyundais master certified technician Eric Wilson to fix my car right the first time. Everytime. More

by E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Juan Vasquez, Steffy Hernandez, Bryan Malave, Paul Davila

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May 16, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

April 26, 2025

Dealership Rating
Employee Rating

Service department is subpar. Misleading and fraudulent. Service manager is dishonest and delivers fake paperwork to buyers. Overall poor customer service and communication. S More

by ROBERTOLVEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christian Karamitsos, Kohl Young

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Apr 28, 2025

Big Star Hyundai responded

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com

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