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Adrienne Cross
Adrienne Cross at Henry Brown Buick GMC

Adrienne Cross | Page 13

Finance Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

Contact Me
5.0
276 Reviews

Dealership Experience

10 yrs, 6 mos

5.0

276 Reviews

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276 Reviews of Adrienne Cross

September 05, 2023

Dealership Rating
Employee Rating

Everyone was very friendly and helpful. The transaction was easy and took very little time! More

by davengaelr1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rickie Bauman

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Sep 06, 2023

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 12, 2023

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Employee Rating

The dealership itself is clean, efficiently laid out, with comfortable chairs & tables for customers and sales people. Everything my sales person said was true and accurate. More

by AZHAPP
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rigo Ramirez, Joe White

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Aug 14, 2023

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 03, 2023

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Employee Rating

I’m having a hard time getting promised folloup done. It is becoming frustrating. Overall I feel More

by jdfariz
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron, Thomas James, Joe White

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Aug 04, 2023

Henry Brown Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 02, 2023

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Employee Rating

There were a few “hitches” in the process but my salesmanDeWight labored diligently to overcome them. I got what I believe is an excellent deal. More

by jdfariz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron, Thomas James, Joe White

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Aug 03, 2023

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 01, 2023

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Employee Rating

Every one I did business with were the greatest of the greatest people you would ever want to deal with the best More

by TOM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Stenz, Mark Brumfield , Dave Thompson, Ronnie Williams

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Aug 03, 2023

Henry Brown Buick GMC responded

Tom, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 20, 2023

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Employee Rating

They went out of their way to get me into a car I could afford More

by c2bz4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Brown

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Jul 21, 2023

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 18, 2023

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Employee Rating

Waggy was great and helped me out with the test drive. Rickie B was my actual salesperson and he was awesome too. Very helpful, not pushy at all and definitely helped me out post purchase on more than o More

by ed.allen32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rickie Bauman, Wagner Harrigan

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Jul 19, 2023

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 07, 2023

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Employee Rating

Great experience. Mr. Champion was so friendly and easy to talk to. He made the whole process easy and smooth. More

by ZACHPFLAHIVE93
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dwayne Champion

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Jul 07, 2023

Henry Brown Buick GMC responded

Thank you, Zach, for your feedback on your recent visit to Henry Brown Buick GMC. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 05, 2023

Dealership Rating
Employee Rating

Could not of been greater thanks Everyone was nice 👍 to work with Nice place to do business with More

by TOM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Williams

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Jul 07, 2023

Henry Brown Buick GMC responded

It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 04, 2023

Dealership Rating
Employee Rating

Never drove the vechile off the lot. Check engine light came on at PDI and now waiting on parts. On day 12 without the vehicle I already paid for. Oh, by the way, this is the second More

by David P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Wagner Harrigan , Rob Church

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Jul 05, 2023

Henry Brown Buick GMC responded

David, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jul 05, 2023

David P responded

Thank you! Yes, you can resolve it by fixing my vehicle. We were promised a call today (07/05/2023). We’ll see if it actually happens.

Jul 08, 2023

David P responded

HB GMC - Thank you for your correspondence this morning (07/08/23). You keep mentioning to contact your team directly, but who is it that I'm supposed to contact? We did receive communication as promised on 07/07/23 from Mr. Upchurch. In my humble opinion, the main reason we've seen some action this week is because we have been a very squeaky wheel. Update after the 07/07/23 call. The truck is now fixed - Great! Scheduled to be picked up 07/07/23 at 3:30pm. Received a call at about 3PM that while being prepared for delivery, they noticed a very large scratch on the tailgate, which will be required to now be painted. My brand new $90k truck now will have paint touch-up. I was informed there were no issues at PDI, so clearly it has been within the last two weeks in full care of the dealership. At this point, either upper management is unaware or doesn't care about the now combined 40 days our brand new vehicles (Yukon & 1500) have been in service. Truck is supposed to be fixed and delivered next week... #TruckSagaContinues

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