Ahmad (Adam) Assi | Page 9

eCarOne responded

Dakota, Thank you for sharing your feedback! We’re thrilled to hear that you had such an easy and seamless experience purchasing your BMW with Paul and Adam. Quick communication and transparent pricing are exactly what we aim for, and it’s great to know we delivered on that. We truly appreciate your recommendation and look forward to assisting you again in the future. Enjoy your BMW, and please don’t hesitate to reach out if you need anything!

eCarOne responded

Thank you so much for your kind words! We’re thrilled to hear that Adam provided you with an awesome experience during your Tesla purchase. It’s great to know that you felt no pressure and that he was readily available to answer all your questions. We truly appreciate your trust in Adam and look forward to assisting you with your next car purchase. If you need anything in the meantime, please don’t hesitate to reach out. Enjoy your new Tesla, and thank you once again for choosing eCarOne!

eCarOne responded

Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Adam during your Porsche purchase was so positive and efficient. It's fantastic that we could help you avoid sitting around all day! We’re also honored that this is your second purchase with eCarOne. Your continued trust in us means a lot! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Porsche, and thank you again for choosing eCarOne!

eCarOne responded

Thank you for taking the time to share your feedback. We truly value all input, as it helps us continue to improve our service. We are sorry to hear that your recent visit didn’t meet your expectations. Our goal is to provide a positive and seamless experience for everyone who visits us, and it’s disappointing to know that we fell short of this during your visit. Regarding the interaction you mentioned, I would like to clarify that the individual you referred to in your review was not involved in your visit. During your time with us, you had requested to test-drive seven different vehicles, which understandably created a high demand for our inventory team to pull these cars. In addition, some of the vehicles you were interested in were also being requested by other customers at the same time. To better assist both you and those waiting, a manager approached to see if we could help narrow down your selection to ensure we could accommodate everyone efficiently. We deeply regret if this conversation came across as disrespectful in any way, as that was certainly not our intention. Our team always strives to balance the needs of all customers and make the experience as smooth as possible. Your previous positive experience and recommendation of eCarOne mean a great deal to us, and we sincerely hope to regain your confidence. Please feel free to reach out if you would like to discuss this further or if there’s anything we can do to address your concerns.

eCarOne responded

Thank you for sharing your detailed feedback. We genuinely appreciate your thoughts, as they help us identify areas for improvement. I’m sorry to hear that your experience didn’t meet your expectations, and I want to take a moment to address the concerns you raised. Regarding the payment process, we understand the inconvenience this may have caused. eCarOne operates on a high-volume, no-haggle sales model, and as part of this approach, we are required to follow specific policies regarding payment methods. Unfortunately, we are unable to accept personal checks or hold vehicles with deposits due to the high demand for our inventory. We do, however, accept certified checks and debit cards, and I apologize if this created additional steps for you when you were ready to complete your purchase. I also regret to hear about the wait times you experienced during your visit. We strive to provide efficient service, but clearly, we fell short in your case. We take your feedback seriously and will work to improve our internal communication and reduce waiting times, especially during busier periods. With respect to the final price of the vehicle, I’d like to clarify that all our vehicles are priced competitively with the market and include features such as special finishes or protections, which are part of our no-haggle pricing model. We aim to be transparent about these details, and I’m sorry if this wasn’t fully communicated to you at the time of purchase. We regret that your experience was not as smooth as it should have been, and we understand that the process differed from what you experienced at other dealerships. While our business model and policies are designed for efficiency and transparency, we recognize that they may not align with everyone’s expectations. Your comparison is valuable, and we will take your insights into consideration as we continue to refine our processes. If you have any additional concerns or questions, please don’t hesitate to reach out. We truly appreciate your business and hope you’ll consider giving us another opportunity in the future.

eCarOne responded

Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had such a smooth experience purchasing your 2022 Tesla Model S. It’s great to know that Adam provided excellent service both over the phone and in person, making sure everything was ready for your arrival. We’re also glad that you found exactly what you wanted at a better price than the competition. Your satisfaction is our top priority, and we appreciate your kind words about our no-pressure sales approach and our team's professionalism. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Tesla!

eCarOne responded

Micah, Thank you so much for your amazing review and for being a loyal customer since 2012! We’re thrilled to hear that you love eCarOne and that Adam has consistently provided you with outstanding service throughout your car-buying journey. Your continued support means the world to us, and we’re honored to be your go-to dealership. If you ever need assistance or have questions in the future, please don’t hesitate to reach out. We look forward to helping you with your next car!

eCarOne responded

Thank you, Paul and Adam, for sharing your experience and for choosing eCarOne for your BMW iX xDrive purchase! We’re thrilled to hear that Paul Adkins and his team made the transaction smooth and that the vehicle exceeded your expectations in both appearance and condition. It’s great to know that everything went exactly as expected, with no surprises. We appreciate your kind words and hope you enjoy your 2023 iX xDrive! If you need anything in the future, don’t hesitate to reach out.

eCarOne responded

Thank you for taking the time to provide your feedback. We are truly sorry to hear that your recent experience with us did not meet your expectations, especially in regards to the customer service you received. We strive to provide a seamless and enjoyable process for every customer, and it’s disappointing to know that we fell short during your visit. We apologize for the delay you encountered, especially after requesting that the paperwork be prepared in advance. We understand how valuable your time is, and we regret that we didn’t meet your needs in that regard. Additionally, it’s clear that the vehicle not being ready for you, as well as the lack of a proper walk-through, contributed to your dissatisfaction, and we are taking this feedback seriously to ensure that these areas are addressed with our team. Regarding your interaction with Jared, we are sorry if the experience felt focused on the transaction rather than your satisfaction. We strive to prioritize the needs and comfort of every customer and regret that you did not feel valued during this process. Your feedback will be shared with the team to help us improve how we engage with customers in the future. If there is anything we can do to address your concerns directly or to improve your experience with us, please don’t hesitate to reach out. We truly appreciate your business and would love the opportunity to restore your confidence in eCarOne.

eCarOne responded

Thank you for your review. So happy to hear Bryan and the team took great care of you. Congrats on your new car. We hope to see you again in the future!