Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark | Page 10

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9
386 Reviews
4.9

386 Reviews

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386 Reviews of Ainsley Roark

March 29, 2025

Dealership Rating
Employee Rating

Excellent service! Friendly staff, quick turnaround, fair pricing, and great communication. Highly recommend this dealership! When visiting Big Star Cadillac service de More

by Dustin Hamaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Teran, Lee Velazquez

Mar 31, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 29, 2025

Dealership Rating
Employee Rating

Albert was very professional. He answered all of my questions and handled all of my concerns fast and effectively. More

by JW5969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Albert Ramirez

Mar 31, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 25, 2025

Dealership Rating
Employee Rating

Professional service all of the time Pleasant atmosphere while waiting Friendly service by all Thanks More

by MIKEUBRBAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

March 22, 2025

Dealership Rating
Employee Rating

Had a great service experience at Big Star. My service director Isiah could not have been more professional, punctual and knowledgeable tgroughout the process. Great loaner vehicle too! More

by johnmcburney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

March 14, 2025

Dealership Rating
Employee Rating

I always get the best service at Big Star Cadillac, and Ainsley is the best service person I’ve ever worked with. More

by DEVIN110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 14, 2025

Dealership Rating
Employee Rating

I arrived for my 11:15 am appointment and was told by Ainsley that it would be a two hour wait. She was busier watching her son's little league game on her phone that checking me in. My Saturn Rogue wa More

by GMISSYMICHELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 17, 2025

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

March 12, 2025

Dealership Rating
Employee Rating

Ainsley R. was Awesome!! She made sure I was taken care of during my routine scheduled service. Thank you!! More

by CBDEVAN24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Rodarte

Mar 12, 2025

Big Star Cadillac responded

Thank you for your review and kind words about Ainsley. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

February 17, 2025

Dealership Rating
Employee Rating

Big Star Cadillac is all about service. Ainsley is really good at what she does. She is very informative and always looks after the customer. Great customer support skills. More

by RUSSELL17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

February 17, 2025

Dealership Rating
Employee Rating

Ainsley was very professional and had my car ready in a very timely manner which is very important to me More

by SHIRLYNNWING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

February 15, 2025

Dealership Rating
Employee Rating

Service department always ensures you are well taken care of. Appointments are easy either online or over the phone. More

by AWBURN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Jose Teran

Feb 17, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

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