Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark | Page 12

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

Contact Me
4.9
386 Reviews
4.9

386 Reviews

Write a Review

386 Reviews of Ainsley Roark

January 31, 2025

Dealership Rating
Employee Rating

Bobby is a great service advisor! He is always kind and is pleasant to work with. More

by Anita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Albert Ramirez

Jan 31, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 30, 2025

Dealership Rating
Employee Rating

Professionalism at its best! Made a great decision working with this company. I will be recommending to friends and family! More

by MikeReyesJr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Teran

Jan 30, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 27, 2025

Dealership Rating
Employee Rating

Excellent one word says it all No need to continue writing the word is enough More

by Edwardmcanche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 24, 2025

Dealership Rating
Employee Rating

Ainsley Roark is very knowledgeable and she fights to get coverage under the warranty. If it is not covered under the warranty she fights for contribution from GM. More

by GREG.ALEXANDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 24, 2025

Dealership Rating
Employee Rating

I’ve always had a great experience at your dealership. From beginning to end everything has always been handled very professional. Thank you for always taking good care of my cars needs. More

by pattymoreno13
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 24, 2025

Dealership Rating
Employee Rating

During the past few years Ainsley has made sure I have been well taken care of every time I've had to bring my car in. She is aware that my husband has serious health related issues and I must always hav More

by WILKINS.W375
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Teran

Jan 24, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience despite all the repair challenges! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 18, 2025

Dealership Rating
Employee Rating

Ainsley was very knowledgeable and answered all of my questions. When the car was ready she reviewed everything that was done. Thanks Ainsley More

by EBATER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 16, 2025

Dealership Rating
Employee Rating

Ainsley treats everyone with the utmost respect. Love her interaction with all the customers bringing vehicles to be serviced. Keeps us all updated 👍😊 More

by LASPALMASMGR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 15, 2025

Dealership Rating
Employee Rating

Really good, nice waiting area, good attention to the costumer keep up the good work More

by DAO_621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 14, 2025

Dealership Rating
Employee Rating

Take. 3.1/2 hours todo oil change and rotation usually it’s 2 hours or les More

by morenolazaro99.lm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 16, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear about your experience and we agree that is too long. Top-notch customer service is a one of our priorities and we strive to provide a world-class experience with every customer interaction. Please feel free to contact me directly should you have any other concerns at vtrevinojr@bigstarcadillac.com. Vennie Trevino. Service Director.

...
12
...

Dealership Inventory (467 Vehicles)

new 2025 Cadillac Escalade IQ car, priced at $145,210
2025 Cadillac Escalade IQ
new
Black Raven exterior
Automatic
All-wheel Drive
new 2025 Cadillac CT4 car, priced at $47,160
2025 Cadillac CT4
new
Black Raven exterior
Automatic
All-wheel Drive
new 2026 Cadillac CT5 car, priced at $58,925
2026 Cadillac CT5
new
Vibrant White Tricoat exterior
Automatic
Rear-wheel Drive
new 2026 Cadillac XT5 car, priced at $53,745
2026 Cadillac XT5
new
Stellar Black Metallic exterior
Automatic
Front-wheel Drive
new 2026 Cadillac CT5 car, priced at $57,190
2026 Cadillac CT5
new
Vibrant White Tricoat exterior
Automatic
Rear-wheel Drive
new 2026 Cadillac Escalade ESV car, priced at $117,705
2026 Cadillac Escalade ESV
new
Vibrant White Tricoat exterior
Automatic
Four-wheel Drive