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Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark | Page 13

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9
386 Reviews
4.9

386 Reviews

Write a Review

386 Reviews of Ainsley Roark

January 14, 2025

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Employee Rating

Great service, attends your needs, always an smiling face, very clean environment, always asking how they can help More

by MARTINEZROBERTO29
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 10, 2025

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Employee Rating

Just wow. The management just says something and everyone is supposed to believe it. It is not ok to damage 3 rims cause 1 had damage. They won't even ref More

by marcus.dygert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 16, 2025

Big Star Cadillac responded

Thank you for sharing your feedback . We understand your frustration regarding the condition of your rims. We take pride in providing high-quality service and want to ensure all customer concerns are addressed. Our service intake video inspection, which is conducted for all vehicles upon arrival, documented the damaged rims. This record confirms the damage was present before we began any work on your vehicle. In regard to refunds for services purchased from Big Star Cadillac, one of our management team will be contacting you soon, if they have not already. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

Jan 16, 2025

marcus.dygert responded

Making claims without proper evidence or simply meeting with the customer is just bad business. I have left very few reviews that are negative. The way I was treated and brushed off left me feeling like I should in this case. We were able to obtain the video and have taken still shots of each rim . When compare the video still shots to the condition of the rims after youe service, there is no question that they were damaged during service. A shop has inspected the rims and said the pressure washer was using the wrong tip/setting and too close to the rims. An interesting note is that Big Star Cadillac refused inspection or meeting with me, they just claimed they were damaged the same way they are now. The evidence is clear and legal action is being considered. The Big Star Team has stopped communicating with me. No refund has been offered. We are not looking for any pay out, just to have the issue fixed

January 10, 2025

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Employee Rating

Always available when needed. Useful, convenient and strategically located for those of us in the community. More

by TTCJH5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Daniel Wood

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Jan 10, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 10, 2025

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Employee Rating

Everyone is aways polite and the dealer ship is aways clean and nice Bobby is aways really helpful More

by Peluche1814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Yannibelli, Bobby Miller

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Jan 10, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 10, 2025

Dealership Rating
Employee Rating

Ainsley is a pleasure to work with service. Big Star creates a nice environment at their dealership. More

by txskier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 05, 2025

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Employee Rating

My advisor is always helpful and has good communication with me when i go to service More

by ACORINA99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

January 03, 2025

Dealership Rating
Employee Rating

Best service ever Always got good customer service. Cars are always well taken care of More

by TYRONE.GLASPIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, LeAnna Kerr, Jose Teran, Daniel Wood, Lee Velazquez, Albert Ramirez, Isaiah Rodarte

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Jan 06, 2025

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

January 03, 2025

Dealership Rating
Employee Rating

My cars problem was diagnosed very accurately. The work was completed to my complete satisfaction. More

by T.PATTERSON4443
Workmanship
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

January 03, 2025

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Employee Rating

We were admitted quickly and did not have to wait in line. Car was repaired and returned same day. More

by joel1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

January 02, 2025

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Employee Rating

Ansley has always taken care of me in a professional manner and she keeps me abreast of what is going on with my vehicle. The service this last time was fast and l was up and running again. I appreciate More

by Tgary1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 03, 2025

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

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