Al Cusano
Al Cusano at Bowditch Ford

Al Cusano | Page 8

Service Advisor

Bowditch Ford

11291 Jefferson Ave
Newport News, VA 23601

4.6
434 Reviews
4.6

434 Reviews

Write a Review

434 Reviews of Al Cusano

January 01, 2026

Dealership Rating
Employee Rating

Dealership is responsive and keeps the customer informed. They are good with turnaround times as well. More

by jason.calbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 31, 2025

Dealership Rating
Employee Rating

I was lied to about a service. I will try once more because of one kind employee understanding my point of view More

by Noworkcompleted25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

December 30, 2025

Dealership Rating
Employee Rating

Love Bowditch Ford. I have been a customer for about 30 years now. Great place. More

by ANDREAH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Nelson

December 20, 2025

Dealership Rating
Employee Rating

Always friendly customer service. Wait times are reasonable. They don't try to upsell unnecessary maintenance. More

by pboland1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 18, 2025

Dealership Rating
Employee Rating

Friendly, clean, efficient, and quick. They always take care of me and make be feel like a priority. More

by leonardi2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 17, 2025

Dealership Rating
Employee Rating

Always very friendly and accommodating. Their concierge service is the greatest. Their service department is second to none. More

by BU1HANSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 16, 2025

Dealership Rating
Employee Rating

The person that I was dealing with is Al very nice person and help me very well my next visit I will be looking for him and the guys who did my service on my truck thank you More

by ck7235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 13, 2025

Dealership Rating
Employee Rating

Always exceptional work performed on my vehicle. My Fusion is going on 14 years. Hopefully, I will be able to get another 10 years. More

by Ford Fusion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 12, 2025

Dealership Rating
Employee Rating

The service representative and his team always have treated me with respect and do a good job with my vehicle, More

by WATERSX4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 12, 2025

Dealership Rating
Employee Rating

They are not organized. I have been going to this location for services since 2023 and they still haven't figured out my account and always try to charge me for my oil chang More

by ace_usa_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ashley Fernandez

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