Al Rossester | Page 2
Service Writer
Cortese Ford Lincoln
2400-2500 West Henrietta Road
Rochester, NY 14623
110 Reviews
Write a Review110 Reviews of Al Rossester
December 12, 2023
I had to wait a almost 3 weeks for the transmission to be fixed but the results were great. fixed but the results were great. More
Other Employees Tagged: Jack Hawes
December 11, 2023
Communication was good and repair was completed in a timely manner. Experience here has been good. timely manner. Experience here has been good. More
Other Employees Tagged: Jack Hawes
December 11, 2023
Cortese is very customer oriented. Especially the service department. They are always there to help and take care of your needs. They offer friendly efficient service. Especially the service department. They are always there to help and take care of your needs. They offer friendly efficient service. More
Other Employees Tagged: Keith Osier, Scott Rhodes, Patrick Zimmerman, Darren Van Orden
November 22, 2023
The Cortese service center has by far the best staff to work with! Very courteous, friendly and knowledgeable. It's always a pleasure to have my vehicle serviced there! work with! Very courteous, friendly and knowledgeable. It's always a pleasure to have my vehicle serviced there! More
Other Employees Tagged: Keith Osier, Darren Van Orden
November 12, 2023
I am not pleased with the fact that I paid, in cash, for 4 new Michelin tires and was sent on way (after just passing inspection) with a leaking valve stem. I left shortly after for NJ. I had to stop at 4 new Michelin tires and was sent on way (after just passing inspection) with a leaking valve stem. I left shortly after for NJ. I had to stop at 2 shop , as I was told I had dirt on the bead ( paying each time). I stopped x 7 to fill the tire with air.. when I arrived home, the car was brought back to Cortese, where the problem was resolved. I feel my time, money, and frustration should be compensated for with 2 free oil changes and tire rotations. More
Other Employees Tagged: Keith Osier, Ed Smith, Scott Rhodes, Patrick Zimmerman, Jack Hawes, Darren Van Orden , Dave Robinson
November 03, 2023
The service department always fixes my vehicles correctly, courteous staff and they work diligently to get the cars in quickly. correctly, courteous staff and they work diligently to get the cars in quickly. More
Other Employees Tagged: Jack Hawes, Darren Van Orden
October 18, 2023
We brought our car to be serviced under a warranty repair the manufacturer sent us a paper to bring the car in. They lost our car for a week, never fixed it and said they wouldn't honor the warranty because the manufacturer sent us a paper to bring the car in. They lost our car for a week, never fixed it and said they wouldn't honor the warranty because the part was fine and charged a diagnostic fee for what should have been a part replacement. When we finally got our car back it smelled of cigarettes. They deny it all and blame us. Find another Ford dealer before you buy or bring your car here. More
Other Employees Tagged: Keith Osier